Loving my new bifocals. Service was professional and genuine. Helped me to adjust to my new vision…read morereality. Thanks team.

Great product and staff are friendly, honest and helpful when shopping. Some issues around…read moremanagement though, I ordered a pair of glasses only to arrive in store to find the incorrect style had been ordered, human error, these things happen. I was told by a different staff member that an express order would be placed for my correct frames and they would be posted out to my home address. I received the generic text message that my glasses were ready for pickup a few days later. Great I thought, soon they will be in the post on the way to me. Only now that I've phoned up after 4 days I am made aware that my glasses are in fact at the store and will now be sent out today. Only thanks to me calling and doing their job for them have I prompted them to be sent. Pretty annoyed at this stage. Hoping my order will be right when I get it.

I love nothing more than a quick mozey around a sunglass shop unencumbered and I know Sunglass Hut…read moreis known for its aggressive sales technique but crikey o'reilly, the Melbourne Central store is full on! I've also worked in retail so I know that a little sales patter is necessary but to be asked a) how you are, b) what you're doing, c) why you're not at work and d) what you're looking for within the space of roughly five seconds is a bit much. That said, Sunglass Hut does stock an enviable array of designer sunglasses and when I visited their sale was on which offered excellent value for money but the service is just a bit full on. Must try - less - harder.

I ordered sunglasses online. I never got a tracking number despite the promise of next day…read moredelivery. I tried to call the customer care but was left with a recorded message for over 20 minutes. The company is clueless when it comes to customer service. I will never order from them again. When will companies invest a bit in customer service? Customers need to blacklist those that don't provide any customer service.

When I'm a wee bit older I don't want to be revered for my intelligence a la Germaine Greer or…read morecelebrated for being enduringly aesthetically pleasing like Sophia Loren. No, no. I want to be able to rock a pair of spectacles like the lovely lady at Fokus. A tiny little boutique located on Centre Place with its sights set firmly on the eyewear market, Fokus sells an incredible range of its own brand sunglasses and spectacles alongside pricier frames by brands including Sydney favourites Isson and ultra high-end label l.a.Eyeworks. Fokus' own brand sunglasses are fashion forward and beautiful looking - if a little flimsy feeling - with prices at around the $90 mark. And with more than a little of a Karen Walker eyewear feel about them, Fokus' sunglasses are as stylish as the pricier brands on offer but much more accessible. Whoever does the buying for this boutique obviously knows their stuff, as alongside an incredible eyewear collection, Fokus sells a few choice accessories - numbering hats, wallets, jewellery and more - which adhere firmly to the label's cool, functional aesthetic. If you're sick of the Guccis, Versaces and Ray Bans of the sunglass market, get yourself along to Fokus. Your peepers will thank you.