At my dogs yearly check up I was informed that Dr Jackson was no longer at Harborfront. We saw Dr Soper who was fine but I was surprised when they took Elle into the back where I could not see what they were doing to her or how they were handling her. she is an eight pound Shorkie. I was told she had some tarter on her teeth and was ready for dental services. Elle has had her teeth cleaned by Dr Moore one other time. I was given an estimate which I took home and budgeted to have the cost covered. I took Elle this week and when I arrived was given a paper to sign with the financial information which was DOUBLE the original estimate. I brought it to the staffs attention. I must add I did not recognize even one of the staff. It appears they have all new staff. I was told by one staff member that, "You don't have to leave your pet here", not said in a kind way but more in a manner that she really didn't care if she provided the service or not. Elle did stay and did have her teeth cleaned but if you are looking for kind and caring staff members and an office that honors their written estimates this is not going to be the place for you. read more