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    Moon Site & Septic

    3.0 (6 reviews)
    Open Open 24 hours

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    Crews Septic Solutions - This is the only side they pumped.

    Crews Septic Solutions

    (18 reviews)

    I am a new customer of Crews Septic Solutions, LLC. I found myself in need of having my septic tank…read morepumped, and after reading reviews for many companies on different platforms, I decided to try Crews Septic Solutions, LLC. I sent in a request for a quote the night before, via email. I called into the office the next morning, and the person who answered was very helpful and professional. They explained the pricing with details, which made it easy for me to choose what I wanted. The technicians showed up a few minutes early to the morning appointment, and unfortunately my phone ringer volume was off. I missed multiple attempts they made to try and reach me, and when I woke I went immediately outside to find one of the technicians digging. He explained that he reached out to the office and was told to go ahead with the work, which I was extremely thankful for. I apologized for not answering, and the technician was very understanding and professional. I called the office after speaking with him, and the office person thanked me for calling in and was also very polite/understanding. The task of pumping my septic tank was completed quickly, with no mess, and the dirt was replaced on top of the tank. It looked great, and will be easy for the grass to regrow over the tank. More importantly, the toilets were able to flush again. It's been 2 weeks since the tank was pumped and I have had no issues. I already recommended this company to my brother and will recommend them to anyone in need of a trustworthy, professional company to resolve their septic problems.

    I am helping out my friend that's a senior citizen and widow. So, my friend paid to have the septic…read morepumped and cleaned. I came to stay and the septic backed up after about three days. There are only three people in the house. I went out and started to investigate to find out that the company only pumped the drain field side of the tank, not both sides. I explained to her that firstly the pumped only one side of the tank, and secondly, the side of the tank that should have been pumped had never been uncovered and was still sealed with cement. I uncovered the second lid to show her. She then called the company who said it was her responsibility to inform the worker to clean both sides and that would cost more money! So, the lessons learned here are: if you have a septic, make sure BOTH lids are taken off and cleaned out. Also, get a firm price to pump both sides without a per gallon charge. Anyone posting a positive review about this company probably doesn't have a clue about the process and just keeps paying them! The following is an article that explains the problem and proves they are wrong to take advantage of people like this: https://www.vdwws.com/2014/05/septic-tank-pumping-vs-cleaning-whats-the-difference/

    Superior Hometown Services - This is why our water smelled so bad.

    Superior Hometown Services

    (9 reviews)

    Excellent service. We had a forest fire up in Lake Placid that damaged my water well and prevented…read morethe pump from operating. A neighbour had recommended Superior, which initially surprised me as they were a little distant away being based in Okeechobee which is around 40 miles. However, having now used Superior I can wholly understand their recommendation. Brian from Superior came out and had us up and running in less than 30 minutes. Really knows his stuff and I would recommend them for all water well, pump and water purification needs.

    We bought a brand new system from them four years ago. Maintenance was hit or miss, we would have…read moreto call to tell them they needed to come out. Wouldn't change the filter because it was hard to take out of the casing. Water smells like farts and has for the last month and a half but nothing has been done, even though they have been here three times to "fix" the problem. I spoke to the owner today. He said in front of Godfrey we would rebed the softener at no charge and come out today to test the water. Jimmy shows up and proceeds to tell me, now he is going to charge me. The system we bought was supposed to last 7-8 years but needs to be replaced now. I asked why they didn't sell us a system that would work better. He said, "Hindsight is 20/20." He said the filter needs to be 18" instead of 12". Justified the fact that the maintenance people didn't change the filter because it was hard to open!!! Again, why did they install the wrong type. I told him we rely on experts to tell us what we need, we would have bought the system they told us would be best for our water. He told me he would send us three options to correct the fart smell: a good, better and best. Good turns out to be the free rebedding he offered this morning when I spoke to him in his office with his tech Godfrey. That turns out to be the "good" option at $1500. The best involved buying new waters systems, with the "best" being $9000. We are not spending anymore money with this company. We wasted too much money on subpar equipment and work. Restored Water Treatment sent this picture when he came out to fix our system. It needed to be cleaned and some of the system was installed in the wrong order. We didn't need a new system, just a reworking of our current one. The kinestico head was junk and had to be replaced.

    Moon Site & Septic - septicservices - Updated May 2026

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