I used Crews Environmental when I bought my home to have the septic tank emptied so I'd start out with an empty septic tank in my new home. The office personnel and technician back then were both very professional, polite, and answered all of my questions. I never had a septic tank before moving to my home in Florida and I had lots of questions!
Because they were so easy to work with and everyone was so friendly, I called them 2 days ago to schedule having the septic tank emptied. The office rep (sorry, I forgot her name) was just as friendly as the rep I spoke with when I bought my home. She was able to schedule me for yesterday; however, due to the severe thunderstorms and concern about their tech working out in the lightening, she called yesterday afternoon to reschedule me to Monday. However, Raul, the technician who just left my home, called me last night at 6:50pm and asked if he could come today (Saturday). He called when he was about half hour away to let me know he was on the way and he arrived when he guestimated that he'd be here.
He showed me the tank before he started the vacuum to show me how full it was. He said he'd let me see if after he had emptied it so I could see that he had completely emptied the tank. He said he likes for people to see for themselves that the work was done and done well rather than them just assuming the work was done.
It was completely full before he started and it is completely empty now. He also asked me to flush my toilets so he could make sure nothing was stuck in the pipes. He said if the toilets did not flush correctly, he would put the vacuum hose into the pipe leading to the toilets and try sucking out whatever had stopped the toilets from flushing. However, both toilets flushed just like they always do.
I appreciate that he does a job that not many people would like to do. He was equally as professional and friendly as the office rep was. Thanks to Crews Environmental for such great customer service! You can bet that I'll continue using your services!
Jeanne read more