I had a great experience! The team arrived promptly and pick up was seamless. I would highly recommend booking with them again!

I paid 100% up front and signed a contract for Saturday May 10th with a start time of one to 4 PM. At 12:05 I called because the contract says they'll arrive within one to three hours of start time. Someone answered and indicated they would check and call me back. They never called me back. I called 30 minutes later. They said they couldn't reach the driver and they would call me back. They still never called me back. We got after the event time of 1 PM. We repeatedly tried calling from multiple phone numbers, no one would answer. Finally at 2:45 almost 2 hours into the event someone answered and said they they were not sure that they were having technical difficulties and they didn't have my address. They would call me back again and did not. At no time did anyone offer a refund. This place is a scam. And I'm reporting them to the Maryland Attorney General and taking them to small claims courts for triple damages. I had 25 children at my house and no bounce house. It was devastating. No explanation, no apology, no offer of fully refunding my money. Nothing. I called the next day to give them the option to settle this without going to small claims court. They denied it and claimed that the truck was broke down, which was never explained and again made no offer or resolution. I don't know how they have so many five star reviews it has to be bots. * BE ADVISED THIS BUSINESS IS NOT IN GOOD STANDING WITH MD SDAT as of 5/13/2025 * Mr. Ali - using CHAT GPT to respond to my review with lies is again more of the assertion that your company is misleading and deceptive. *Force majure does not exist in this instance when you failed to notify the customer repeatedly and your contract only allows for a 30 minute adjustment. Therefore your operations should have accounted for this circumstance and had a resolution to me by 1:30pm. You are lying about the facts and how this unfolded. You in NO way tried to contact me until the day after (INCLUDING YOUR STAFF). We had four adults calling your company. You only called me on May 11th after my review posted to another site. Your proposed resolution was not fair and all trust is eroded. I would not have a company that failed to come to my house do a future event at my house involving children. You yourself said you were firing your employee for their gross neglect of simply explaining what was going on. You failed to meet any metric of your contract. I will strongly advise you against threatening legal action using CHAT GPT. The facts do not support you and this entire incident has been filed with the Maryland Attorney Generals office. Again - as of 5-13-2025 you are not in good standing with MD SDAT. Best of luck. I hope no other family encounters what we did. Completely disappointing and just HORRIBLE operation of your business. read more

Moon Bounce Galaxy - Face Painting Near Me - Laurel, Maryland

I've rented from MBG several times and would highly recommend. They're timely, responsive, and reasonably priced.

Another great event! Delivery was extra early and pick up was perfect timing. Kids had a blast will be using again and no complaints from me. Love this company everything is always easy and prompt. read more

This is my second year using this company for my sons Birthday and we absolutely love this company the professionalism and the delivery is always nice. We will be using them next year for his 6th birthday! read more

Wonderful with the children and arrived on time! We will definitely be booking again!

We had a great experience! The process to book online was fast & easy. Drop off, set up and pickup were seamless! The product (bounce house with slide) was high quality. read more

Moon Bounce Galaxy - Princess castle bounce house with slide - Face Painting Near Me - Laurel, Maryland

It was great, except my event started at 9 they arrived close to 30 mins late and then had to inflate so wasent ready till almost 10.

This was my third time renting with Moon Bounce Galaxy and I can't recommend them enough! Things I like: the website shows current inventory, online ordering, lots of bounce house options, convenient delivery, fast set up, employees call ahead and show up on time/pick up on time. I always add on a folding table and chairs to my order. I once had to cancel an event due to illness and they were so kind to issue a gift card for a future event. Really happy with this company!! The kids have loved every bounce house. read more

Moon Bounce Galaxy - Blue castle bounce house. - Face Painting Near Me - Laurel, Maryland

Would recommend no one else but Moon Bounce Galaxy for a moon bounce rental! Such great customer service and the moon bounce was perfect for our toddler party! Will definitely use them again! read more

Moon Bounce Galaxy - Face Painting Near Me - Laurel, Maryland

I'm so glad I booked Moon Bounce Galaxy for my daughter's birthday celebration. They were affordable, accommodating, and efficient. I booked a 20x30 tent with tables and chairs, a bubble machine, a misting fan, and a trackless train. Dropoff was early and the setup was seamless. The train rides were definitely a crowd pleaser. Will definitely be booking them again for my next event! read more

Had a wonderful party for my son back in December, on an unseasonably warm day! Rentals were dropped off and set up early and picked up after the party. We had been worried weather would be iffy, but was assured by the front office that if we needed to cancel, we could use our money towards a rental another time. Will definitely consider using MBG again in the future! read more

We have an annual spring party and Moon Bounce Galaxy has become our go to rental company to provide some fun for the kiddos. They have a nice selection of bounce houses, slides, obstacle courses, and wet/dry options. There are not hidden fees or added costs. The price is the price, plus state tax. The crew is always amazing! They are kind, fast, patient, and make it easy for the customer. They are also very reasonably priced for the area and make the online rental process smooth. I highly recommend them. I have already booked them again for my party this year. read more

We hired them again for this year's birthday. Our daughter loves the bouncy castle and they come in and set it up quickly and pick it up. No fuss. read more

Refused to serve me and then promptly blocked me on Facebook. I don't understand why. Screenshots provided. Told me to "Go buy games at Target". read more

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The bounce house was delivered early, someone called before they came, and the kids had a blast. Bounce house was clean too and all the supplies needed were provided. Great communication from the company and very easy process to order, delivery and pick up. read more

They showed up early and picked up late, and that was just fine by us! Hard-working, great price in great condition. What do you think?

Excellent customer service!! On time deliver and set up. Cute design. Thank you!!!!!!!!!

We had the absolute best time at my son's party thanks to this awesome water slide. Moon Bounce Galaxy was reasonable, timely and responsive. We're using them again in a couple weeks! read more

Moon Bounce Galaxy - Face Painting Near Me - Laurel, Maryland

My experience with a Moon Bounce Galaxy has been wonderful! They were attentive and cooperative from my first phone call with them! They also help me troubleshoot certain matters like how to set up a tent that is of a relatively large size on pavement. I would recommend this company to anyone. All the people that I spoke with starting with Maria we're so kind and so helpful! I know I will be using them in the future. Furthermore, this company is also very reasonable compared to many of the competitors out there. Thank you moon bounce galaxy. read more

Moon Bounce Galaxy - Two 10by20 tents, tables and chairs! - Face Painting Near Me - Laurel, Maryland

My kid had the best party ever and most of it was because of the Moon Bounce Galaxy Team! The actual owner worked the party and he went above and beyond to guarantee customer satisfaction. From setup to clean up, this team was first class all the way. Even the adults at the party were excited about the Foam machine and the Cotton Candy. Everything about this event was just amazing. The staff was accommodating and extremely pleasant but I can't say enough about the owner! He never stopped moving and constantly kept things going to entertain the children and make sure that every guest was satisfied. I am already planning another party because they were worth every dime! read more

Moon Bounce Galaxy - The Foam Machine was a huge hit with the kids! - Face Painting Near Me - Laurel, Maryland

The kids had fun. They were in time. Pretty east process and nice staff. Will recommend read more

From the online booking to the customer support over the phone and in person set-up all were easy and great to work with! The event I coordinated was for a community block party and was able to get what I needed (moon bounce with slide & generator, basket ball hoops & balls and folding tables) all in one spot, this was very helpful during the planning of everything. Looking forward to working with you all at the next event! read more

I also have a great rental experience with Moon Bounce Galaxy. We go with them every year for my daughter's birthday party. This year our event got rained out and transferring our credit to a New Weekend and rebooking bounce houses was super easy. The staff is super friendly and easy to work with. We will be looking forward to renting with them again next year! read more

They were amazing!!! Our rental was originally at 2. They had a couple deliveries in VA already and we ended up getting the moon bounce at 9:30 in the morning with no extra charge, so us adults were able to have fun before the kids LOL. The moon bounce itself was so fun and we were able to use it either wet or dry (with no extra charge for using it wet like some other companies). The people who delivered it and the person who picked it up were super awesome, nice and informative. Everyone absolutely enjoyed it and we had a blast! The only thing we would change is that we wish there was a way to tip online (through the website/venmo) since we didn't know it would be different people dropping it and picking it up, if we knew, we wish we would've tipped the people who dropped it as well! Regardless, definitely recommend and we will use them again in the future! :) read more

So easy and professional to work with! Beyond simple to set up and tear down. Our 10+ 2/3 year olds had a blast! We will definitely use them in the future! read more

always on time with fair prices. fast response to questions and quality moonbounces. folding chairs were nice quality as well. I have rented from moon Bounce Galaxy 3 times and they are great! read more

Great service - pickup and dropoff were quick, professional, and exactly when promised (we've heard stories where bounce houses were left so long the grass started to die under them so were braced but pleased not to be in that situation!) I was also happy to be able to get so many other rentals (chairs, tables, EZ-up tents etc) from one source which is exceptionally convenient. And when we had to change our date there was no issue, quick response and everything still went smoothly. Couldn't have made a better choice! read more

Excellent service ... we have used Moon Bounce Galaxy for years and are always happy with the fast, thoughtful service. It was raining during our party, and the team came back (without us requesting it) and swapped out part of the obstacle course bounce house with part that had a roof. read more

We have a smaller backyard and Moon Bounce Galaxy was the only moon bounce rental place that offered a smaller sized moon bounce that would fit our yard size. They were priced fairly and set up and take down was quick. Communication was lacking and I became a little worried as they missed the delivery time window they provided days before my daughter's party. It would have been nice if they called to say they were going to be an hour late for drop off. Minus the delivery hiccup, everything else was great! read more

Great customer & very efficient. I rented the obstacle bounce, chairs and tables. Highly recommend.

Great service. Friendly and professional. I would definately recommend using Moon Bounce Galaxy for an event.

Great customer service and safety. We use Moon Bounce Galaxy for all the kids bday parties. Super easy, good prices and great selection

We just used this company for renting the 40' obstacle course for our kids birthday. The Inflatable was in great shape and clean. Our kids loved it and I was very happy with the service provided by the company in general. They make the signing of forms and payment process very easy. The delivery team was excellent. Thank you guys! read more

I found this gem on Yelp and selected them because of all the great reviews. My son's 6th birthday was perfect! I ordered the water slide and the bubble machine and the kids literally never left the slide until it was time to break it down. I will be using them for all my parties going forward. read more

Moon Bounce Galaxy - Face Painting Near Me - Laurel, Maryland

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Easy to work with. They arrived later than expected, but they had scheduled an early delivery and communicated well so it was no problem. The kids loved it. read more

They were great to work with - setup our moon bounce early and picked it up at the scheduled time. Their pricing was reasonable and customer service was attentive. We will definitely use them again! read more

Four parties over the past two years at our home- we've used moonbounce galaxy for moonbounces with water slides. Each time, we have received professional, timely, courteous service with affordable prices. the Moonbounces have been enjoyed by ages 1.5 through 76. It's the easiest kid birthday party if you're looking for low maintenance. We invite friends to stop by anytime during the 6 hour rental - almost like an outside open house. Kids (guests and our own) say it's the most fun. read more

In a world where customer service is going to the way side, I'm happy to use Moon Bounce Galaxy. They are very courteous and kind. The price is reasonable. All the kids had a blast. read more

We've used Moon Bounce Galaxy three times and each has been successful! They have high quality bounce houses that are always clean, motors work perfectly, extension cords are provided, and the delivery team is always courteous and respectful. The delivery and pick-up have always been on-time, although communication is a little stressful since you dont really get a call or email to confirm the day before or day of. Even so, they always honored the contract, i just wish they confirmed close to the event date since i sometimes book months in advance. That said, when I call, someone answers and is able to respond to my questions! You dont get that with all businesses these days. The reservation process online is a little cumbersome, but I appreciate that they have a lot of ground to cover in an automated way. Overall, I am really pleased with this company and will continue to use them and gladly pay the delivery surcharge since I live pretty far away... I trust them and it's worth a little extra $ for reliability. read more

Moon Bounce Galaxy - This bounce house made my house party awesome! - Face Painting Near Me - Laurel, Maryland