Some time in the first half of July, Zack Malone promptly came to the boat to determine the…read morenecessary repairs for a leaky boat with a bilge pump not running. He expertly found the leak and the problem with the bilge pump. He listed all the repair work that he recommended and told us to expect the boat back on its lift within 2 weeks. He made a very favorable impression. 2 weeks later, he billed over a thousand dollars for the work (and was paid immediately) and said that he found another leak when he put the boat back into the water and that he would fix it. After 3 weeks of refusing to answer phone calls, texts, and email, he said that he completed the work and would soon return the boat. Weeks went by with no word from Zack. Then, he said he would return the boat. He didn't. Again, zero communications. Finally, the Thursday before the Labor Day Weekend, he promised to return the boat the next day so that our guests, including children, could enjoy boating that weekend. He didn't. Instead, I located the boat about 7 miles from his abandoned location on Blake Road; the boat was on a trailer under a tree, uncovered, dirty with lots of leaves, and without any repairs performed. Zack has not said why he lied repeatedly about having performed repairs, why he didn't do the repairs, why he billed for work, why he refused to communicate, or why he intentionally ruined the holiday weekend for my group.

I asked AI to help me find a boat repair shop with a great reputation. AI recommended three in my…read morearea and called them all. I decided to go with Lake Point Boat Repair. I read every review -- good and bad -- and even called other shops to ask if they'd heard of Joe. They had. One shop even told me they bought a boat from him with zero issues. That told me a lot about his reputation. As someone who's mechanically knowledgeable, I'm careful about who I trust. My first phone call with Joe sealed it. He knew his stuff immediately. We talked through which replacement motor made the most sense for my budget and horsepower goals, and he didn't dodge any of the concerns I brought up from the reviews. His reputation clearly matters to him. Joe was originally hired to replace a motor that had been destroyed by an overheating issue. After the new engine went in, the boat still had a rare overheating problem. Joe kept me fully aware of the diagnostic challenges, even when it caused delays. He was transparent the whole way. The issue turned out to be so uncommon that even the manufacturer -- and several experienced mechanics Joe consulted -- had never seen it before. But Joe didn't quit. He chased it down until he solved it, and the boat now runs great. If you're looking for a shop that values its reputation, communicates honestly, and doesn't give up when things get complicated, Lake Point Boat Repair is the one to trust.

Joe Scott was amazing in helping me sell at boat from a receivership case. His knowledge of boat…read moresales in his area is outstanding. Joe went the extra mile for me to get the highest offer and saw the sale through, including chasing the title on the trailer for the boat. Hands down the best professional service i've received to date. Five stars for this amazing person!!!!

I have had an amazing experience with Texas Marine over the last year and a half, since I purchased…read moremy brand new boat from there. I have been in touch with them a few times for minor repairs, and for service, and wow have they been nice. I like to start by establishing a relationship with the staff everywhere I go, and let time go by before I ever stain a business with a bad review as it takes years to recover from someone who's upset and was unable to solve the issue whether it be the staff or the customer who really didn't handle it well. Texas Marine, Brian the general manager, Eric in the service department and others I have dealt with, are awesome, very nice people, but it takes two to tango. You can't go to a place and talk like you own it, if you think something is too expensive, have a conversation with them and ask for a lower rate, go somewhere else and get a second opinion, and bring it back to them and see what they tell you. Don't just put a review, you have to work it yourself. They're taking care of their money, you have to take care of yours, no hard feelings. I have loved my experience with them so far and no matter who I've dealt with at the dealership, they've exceeded my expectations. I do recommend this place, but, remember, don't walk in there like you own the place, and don't imply you're going to get screwed from the get go, be nice, talk, express yourself, they're people just like you. Make them like you too, they will listen and work with you. I hate seeing bad reviews, so I read them, and I noticed a lot of things that could have been talked about before the review. Others say understand, a bad employee can really make a difference and tarnish a name, but so far MY experience has been top notch! Thank you Texas Marine Soncerely, Ivan A.

My experience at this dealer:…read more 1. Brought in my inboard boat for potential sale. Engine had been sitting over winter. 2. Before starting the engine and before putting the boat in the water, the dealer performed a compression test on the completely cold engine. 3. Reported numbers: one cylinder at 115 PSI, the others at 160 PSI. 4. They then ran the engine approximately 10 minutes. 5. They did not re-test compression warm at any point. 6. They held the boat for two weeks before communicating their conclusion. 7. Their conclusion: the boat has a bad cylinder -- based entirely on a single cold compression test performed before the engine was ever run. Standard marine diagnostic procedure for a compression test is engine at operating temperature, throttle held open. A cold engine that sat all winter will show uneven readings because oil has drained off the cylinder walls and rings and valves do not fully seal until warmed. Without a warm re-test, a cold reading is not a diagnosis. The two-week hold also caused me to miss prime selling window for the season. Context on the boat: used throughout the previous season including pulling tubers. No power loss, no misfires, no smoking, no issues reaching plane. Posting so other sellers know what to ask for and what timeline to expect. Request a warm compression test. Confirm the hold period in writing before leaving your boat.

Friendly, but broke my glass and tried to blame it on weather. Tech said he did it when I asked…read more Almost every repair was a go back to fix the work they tried to do. Not great

Avoid!! Boat brought in for fuel related problems and would not start. After $2,000 spent with…read morethem, our boat still has the exact problem! Had to bring it back multiple times and still problem remains unaddressed. Took our money and we suspect they did not replace or repair anything to remedy our problem. Absolute thieves!!! Even more deplorable, our boat comes back worse than when it arrived!!! Interior trim was ripped out to access the engine and they put it back so poorly that screws are now exposed, the rear interior cushions do not fit properly anymore, and the wall closing off the engine from the cabin is sitting 3 inches where it should be. It would take little effort to do it right especially for the money spent. Do not take your boat to their shop. Period!

This place is my new go to for boat issues! Had quite a few fixes needed on our boat, and they did…read morethat and more! Mike was very good about explaining all he had done and how the boat will perform now after the work. And Kevin and Danielle were so nice and accommodating to me with communication via phone and email. All three were so helpful and informative on my boat needs. And they gave me lots of goodies, extra boat plugs, floating keychain, gas cap opener, a fresh shop towel, heck even a Gatorade upon leaving for my drive home. Will definitely recommend and great job to Kevin's!! You've made a new friend!

Kevin fixed the issue with my motor and it is running like a dream. Way to go, Kevin!read more