I love being a military veteran and I love staying at the Monterey Pines RV park, but…read more...
As others have mentioned in the reviews, 0 stars for management, 4 stars for campground. I'm not writing this review to be intentionally mean or negative. I just want the management to take some responsibility and improve their system. We have stayed at the Monterey Pines RV Park numerous times over the years. It's a great place to stay, but making a reservation and checking in is the most inefficient and frustrating experience ever, and the whole process needs an upgrade.
First you make a reservation through the DOD Lodging website, which only allows you to select either full hook-ups, or partial hook-ups. It doesn't allow you to select a spot number. Then you will receive an email from Navy Gateways, not Monterey Pines, indicating that you have made a reservation, but it doesn't provide you a spot number.
The RV Park is located at the Monterey Pines Golf Course. If your a first time visitor, and you arrive after hours, there is a locked gate, so this will be an issue when you arrive. For us, we have visited many times over the years. We know the code, so it's not a problem. And actually the gate has been broken over the past year, or more, so it's still not a problem. Ah, but there's a code for the bathroom as well.
In the past we used to receive an email from the Monterey Pines RV Park, providing all the check in information. This is no longer the case. We now have to call them directly. However, we have found that when we call the Monterey Pines RV Park, the call typically goes to voice mail, and then they never return the call.
Your best option is to arrive during normal business hours, and hope that somebody is in the office. The last time we visited, the office was empty, so we just picked a spot and hoped for the best. There used to be a campground host to help people check-in, but that position has been vacated.
My message to management. Please make efforts to fix/improve the Monterey Pines RV Park Reservation/Check-in process. Create a database so that returning customers don't have to initial and sign 5 pages of redundant paperwork every time they visit. E-mail the customer the important check-in information, such as their spot number, gate codes, bathrooms codes, etc. This should be a common procedure and would greatly help those arriving after normal business hours. Please fix the broken access gate. Our military personnel and their families deserve the extra security. Please do away with the $1 pet fee per night. It's unnecessary and ridiculous! I would also suggest that the bathrooms not be cleaned from 9 - 10:30am every morning. Pick a later time of day to clean them. This is a big inconvenience for those without trailers, meaning the bathrooms are completely off limits until they are finished cleaning. Yes, I enjoy the clean bathrooms, but I also like to use them first thing in the morning.
So to everyone out there planning on visiting the Monterey Pines RV Park, I'm sure you'll enjoy your stay once you get there, but good luck with the reservation/check-in process. Prices have doubled over the last ten years, but the level of customer service has decreased by a proportional amount.
I will gladly change this to a 5 star review, but not until I see some changes.