Called 11/7/2024 and asked about removing my highway tires and mounting the winter tires which were…read morealready on wheels. Told me I could come down the next day, except they were confused about what day it was and when I arrived they were closed. Called them and was told they'd see if they could call someone in. Told them it was okay, stuff happens, and I'd drive down the next business day. Today (11/11/2024) thought it best to call ahead and see if I needed an appointment. Called three times and left messages; they have yet to return my calls and it's now after business hours. 11/13/2024 - Review changed from 1 to 5 stars. Was telephoned by Denny who wanted to make things right, which he did. Turns out they're having growing pains, which I can appreciate. I now have a firm appointment for 3 P.M. today.

Denny and his driver went above and beyond helping my family out with out situation towed his truck…read moretoo keep it safe until we could take care of our family problem. I would highly recommend this crew to take care of you when you need a tow. Thank you guys we really do appreciate everything you did for us.

Shoot out to Josh!! Went above and beyond to help out our father whom ran out of gas and was lost…read more Besides towing the vehicle to the gas station, he also got our dad a room at hotel until we could get there. Gave us gas and off loaded leaves . We are so grateful. A outstanding person!!! Thank you!!

Superior Towing and Recovery helped me out big time. What a great group of people. Pricing was very…read moregood and fair.

My friend's Subaru blew a head gasket. It was supposed to be done on the next Monday after he…read morebrought it into these guys. Monday came and no word. He called and they said tommorrow. He called everyday after Monday to find out how his car was coming. Everyday they said it will be done tommorrow. Saturday , over a week later, at 1:15 they call to say it's done. 5 Days over due!!!! We get to the shop and try to figure out what happened. This is what happened! They didn't get the parts till wednesday, but still, on Monday and tuesday and wendesday when we called said it would be done tommorrow! They should of said they don't have the parts and we will let you know when we get them to begin work on your car, not it will be done Monday, knowing they didn't have the parts. Then they got the parts and instead of putting a push on getting it done since they were many days over due, they had a car to work on for the St. Patricks day parade, so they worked on it instead. Actually they said they worked on it back and forth, but I don't trust that they did. Okay, so it's done lets just pay and get out of here...Right? No!!!!! They don't take credit cards and they dont tell you that because they "have been open 70 years and have never taken credit cards". I'm not your customer buddy and don't plan on ever being again!!!!! It's now 1:30 on Saturday and there are no banks open, so we go on a wild goose chase with the credit card company on the phone to figure out what a traveling man with a credit card on a saturday can do in an emergency like this. In out mad dash to figure this out and get them on the road, the auto shop calls to say they will have to keep it a few more days to find out why there is oil in the Radiator!!!!!!! They have had the car 9 days now. They messed the job up and now have to keep it longer. It is Saturday and no other shops are open to take it to. We are stuck with these guys and they don't have a clue how to fix the problem. I told another friend what was going on and she said that her dad took his car there to get an axel replaced. IT FELL OFF ON THE WAY ONTO THE HIGHWAY!!!!!!! Right after they fixed it. Dumb and Dumber Auto.

my family has gone there for years, when my truck broke down on the interstate near superior, my…read moredad recommended i call them, it was about 4:45pm on Thursday and although they close at 5, their driver came and got me anyway, we didn't get back to their shop till after closing, and driver gave me a lift home. I have friends that have similar experiences with them over the years. The clutch had gone out on the truck, and they had it back to me by Saturday. My family has always, and always will do business with the bourquins, and i recommend all my friends take their cars in there too. They have always been helpful, and stand behind their work. It sucks they dont take credit or debit, but they do take checks which is how we have always paid, And not taking cards is just a small draw back i'm willing to deal with in order to get the great guaranteed work done to my truck. Unlike other shops i've dealt with out of town, these guys wont do work without my approval, and wont try and sell me on things that dont need to be done. they are very fair priced, and very good at what they do...also they are a local family owned business, which here in missoula means a lot. I dont see how someone can give them a bad review, no one i know has ever had a problem with these guys, none of my friends, or my family. i strongly recommend y'all give these guys a chance to show you what great work they do.

The car wouldn't start this morning wasn't sure where to begin so I created a Yelp Project and Hess…read morePerformance 66 answered within a few mins, after talking with them they came to my home within an hr and then did a diagnostics on my car, after that they went got the part I needed and installed it very trustworthy people and quality service will be using them in the future.

From the owner: We specialize in mobile automotive diagnostic and electrical repairs. We accurately assess your…read moreissues to provide cost savings and time in unnecessary repairs. You don't pay us for what we do, you pay us for what we know. Having a qualified mechanic work on your vehicle is the best way to avoid expensive and potentially dangerous malfunctions/accidents. Most reputable auto repair shops perform a vehicle inspection with each service and are trained to see the signs and evidence our vehicles exhibit which may go unnoticed by a novice or do-it-yourselfer.

Our enjoyment of the December holiday was significantly improved when H&H could assist with a minor…read morebut impactful repair to our trusty Volvo. The overall experience left us very impressed and appreciative of H&H professionals. From the friendly response and initial contact to communication and, ultimately, the repair, we experienced professional and capable people who understood what we needed and did so with such a friendly demeanor. The cherry on the cake was the affordability of the service, considering the time of year, where we were, and the quality of the repair. We have no hesitation in promoting and recommending H&H based on our experience. Thanks again to H&H.

From the owner: Not all truck repair services are created equal, and not all quality mechanics are mobile. Our…read moremobile mechanics provide excellent customer service and focus on helping our customers get back on the road quickly. Serving Coeur d'Alene, ID to St. Regis, MT.

This is an old report but I figure I should share - Really wanted to Love these guys as they're…read morepersonable and probably trying to do a great job but I had them ruin a set of $1000 batteries when they left lights on and my rig was unplugged. I came in the shop and found the batteries at 0%. They said if I didn't want my batteries dead I'd need to get a solar charger. This just didn't make sense since I left the rig in their care for several weeks. At least own the fact that the batteries were nuked!

I say don't go near these people. In May of 2021, I was beginning a trip to Alaska but my teardrop…read morehad a tire that kept blowing out because of a bent axle and a taillight that would not work. As a woman traveling alone, I was very worried about having trouble on the Alaska Highway in the middle of nowhere. I contacted Done Rite and they said they could get me fixed up and on the road. I left teardrop with them and received a call later saying that the axle was not bent, that the tires just needed to be greased and they were having trouble getting the tail light to work. Didn't seem right and I questioned how a lack of grease could cause a blow out and the guy assured me this was the case and I did not have a bent axle! For some stupid reason I believed him (he was personable and made me feel as if he were doing me a favor by getting me back on the road) so I acquiesced. The lights they said had to be rewired (whole trailer) and a bad tail light and greasing wheels was $800!!!!! Yes, you guessed it--on my return trip in July, in less than 3000 miles, I had my brand new tire blow out on the Alaska Highway and was I pissed. Fortunately, a guy pulled over to help and he was a mechanic! He knew nothing of the history but told me, as he put my spare on, that the wheel needed to be greased!!!! When i returned to Missoula, I called up and asked to speak to owner to discuss the trouble--I was told he would call back. Nothing, I called several weeks later and got the same treatment. They DO NOT STAND BEHIND their work as stated--they are dishonest and dishonorable--stay away! I never was able to ask what happened or have them try to make it right.