June of 2018 we took our explorer into The Ford shop for an oil change and tire rotation, Riding home we noticed and vibration but thought it was just the road. The next day we were driving to Washington and felt it again this time deciding we better check it out, we found that the lug nuts on our wheels were only FINGER tight and we could actually move the tires by hand. We called the Ford shop only to get excuses and an argument, we said we wanted our money back,this could have caused an accident and even death, we've had issues before with this company such as them ordering the wrong part for our truck and then saying we'd have to pay More money if we wanted the Right part shipped the next day. We're done with this place, their service is not Good, they don't do Right by the customer and they are always making excuses. We were to get 100.00 in the mail from them for a refund, we got. 98.00 today, I'm not surprised though, you might want to take your vehicles to someone else, I'll never go back to them. read more