It was the first time in 19 years that we had a reason to call Rufer Refrig to service our Bryant…read moreAC unit for a non-functioning selinoid unit. Emergent service was timely and very thorough, Bill was patient in answering all my questions. Thank You so much for our orginal install and carrying a Value based Bryant product.

I was doing a total remodel. Starting from scratch. I had no idea where to turn when I remembered…read moremy father always went to Rufer's. I contacted them and Bill was right on time for the appointment. I did call two others; one didn't show up at all....but he did give me a quote! Bill explained everything in great detail and in a language I could understand. He explained the different options I had not only in regard to the furnaces I could choose, but also which fuel would be best for my home. When those decisions were made, he went to work. He did a really great job. He cleaned up after himself before he left each day ... found out most contractors don't do that. I could not be happier and I recommend the company to any one who needs repairs or entire system replaced. Awesome job and great prices!

Thursday morning, a leak sprang on the pipe connecting to our hot water heater which resulted in us…read moreneeding to shut off all of the water to the first floor (and all of the hot water). I called around 8:30 a.m. The gentleman told me he needed to finish shoveling his driveway and he would be over. He made it over around 11. In less than 10 minutes he had assessed the problem but said he didn't have the parts and he would be back on Friday. We hadn't heard anything by 12:30 on Friday, so we called. He said he had an unexpected job come up but he would be here sometime that day. He didn't show up and he didn't call. We called late Friday to ask him to let us know when he thought he would be able to come. He didn't answer and he didn't call back. We assumed he wasn't going to come Saturday or Sunday. On Monday at 11 a.m. we still hadn't heard anything so we called. He said that he had another job but would get to it tomorrow. On Tuesday at 1 we called again. This time he said he has no idea what's wrong with it but he was going to come over in a few minutes to check it out. At 3:20 he still had not arrived so we called and he didn't answer. At 3:30 he called back and told us he's retired and doesn't do plumbing anymore. We tried very hard to be patient and accommodating, but we can't allow this behavior to go unreviewed.

hired them for heating and plumbing. had to beg them to come to work. had to hire another plumber…read moreto fix their plumbing installation leaks.

We are so blessed with the excellent service from all at Lanz Furnace & Fireplace! From coming out…read moreto get our fireplace ready for the winter season, to helping warm our house when we had a furnace emergency, to the amazing customer service of David coming out to quote and answer all our questions regarding an entire new install for HVAC.. Couldn't compliment the company enough, for all your HVAC , Fireplace and emergency needs. Give Lanz a call.

From the owner: When it comes to home comfort, you deserve more than just another service company. You deserve…read morecare, honesty, and quality work from people who live where you live. At our company, we’ve been helping local families stay warm in the winter and cool in the summer for over 135 years. And we’re still proudly family-owned.