Aug. 25, 2025, hearing test. I had a hearing test with Dr. Griffin two years earlier, and I was…read moresatisfied with the experience. Although I was not hearing any differently, I had recently had an earache and my ENT, seeing I last had my hearing checked two years ago, recommended a hearing test. This hearing check at Hearing and Balance Clinic, with Dr. Griffin had a problem. A problem that didn't register clearly for me until I got my result at the end of the test. My hearing was considerably deteriorated from two years ago, despite my not noticing any change in my hearing in the real world; I heard all the same little sounds that I always did. I had no problem hearing conversations on the phone or in restaurants, etc. It wasn't until I thought more on this unexpected result that I realized that while having the hearing test, I was struggling to hear the test tones and spoken words because of a perceptible hum throughout the entire test that I couldn't tell if it was in the earphones inserted in my ears or in the sound proof booth. The next morning, first thing, I called and asked to speak to Dr Griffin to share my concern. The receptionist said he could not speak to me and that she would tell him my concern and request. I explained that the unexpected bad hearing test result made me question the results due to my having heard a hum throughout the entire hearing test, and that I requested to be retested at no additional charge, and that, now aware, I would let them know immediately if I heard the same distracting hum during the test. They never bothered to get back to me, despite letting three days pass. When I called again, the receptionist told me the Dr. Griffin said that my results were valid, not giving any acknowledgement of my reporting the hum during the test, and that I could have a retest for a $175.00 out of pocket cost. Need I say more about how unprofessional and uncaring this clinic responded?

His reviews are wonderful but getting in to see him with Cigna insurance is off-putting. I called…read moretoday for an appointment and they require a $200 deposit that goes against whatever they are reimbursed for by CIgna. That is unusual and goes against their stated insurance policy: We will bill your health insurer for services you received at your visit. These services include a consultation, plus (if needed after discussion with you) additional procedures such as a nasal endoscopy or a laryngoscopy. You may have a copay and/or deductible, which is payable at the time of your visit. Some insurers do not cover any services unless your deductible is met. Each insurer has its own fee schedule for services that its members receive from in-network doctors. After your insurer processes the claim for your visit, you will be sent a bill for the amount (if any) that your insurer determines is your responsibility. Any amounts you had paid at the time of your visit will be credited against your final bill.

Superb physician! Dr. Chung is personable and takes all the time necessary to address your issues…read more You just know he's extremely intelligent, but he's a very down to earth guy. We're lucky to have a physician of his caliber in Winder!