Terrible customer service, they are friendly when they answer the phone, however zero follow…read morethrough from the dentist, so unhappy

The dentists and hygienists were always nice. Recently certain office staff--(Leann)--not so nice,…read morewell, actually rude and immature. We were patients for about 5 years. in June of last year, I contacted their office by phone to cancel all our family appointments for the rest of the year as we were changing insurance providers, and the new coverage would not be in effect until the following January. Then out-of-the-blue in the fall, I received an automated call that "demanded I pay my outstanding balance or our appointment for my son would be canceled". I contacted the office and was told they charged us $50 for a missed appointment. Wait a minute...I explained we canceled all future dates for the remainder of the year, months ago. Apparently someone on their end 'forgot' to remove one when we had mass-canceled, and now were being billed for a missed appointment--their error. I went back and forth with office person Leeann by phone and emails. In each, she was rude, refused to reason or admit to any mistake on their part. I even asked her more than once; what reason would we have to cancel all future upcoming appointments EXCEPT the one in question--she could not or refused to understand--and would rather hold firm and collect the fabricated $50 charge than admit to THEIR error. She then tried to "guilt' me saying she would "do me a favor" and remove the charge. Favor? It was their scheduling error to begin with. What I expected and never received was an apology-- not a "favor". I suppose her attempt for money grab--coupled with her apparent need to 'win"-- was far more important to her than the long-customer loyalty we had with them. In fact, after all that, when we made the decision to change dentists, we even had a problem with her forwarding our dental records to be transferred to our new dentist--which she claims she forwarded--and our new dentist never received until after a couple more phone conversations to finally get that done. We never received an apology from her or the office. (not that I believe it would have been sincere anyway). Sad, really, that the lifetime future value of our family is lost to them over a rude, unprofessional and immature office helper--so entrenched on 'winning' over a $50 billing-- a billing that we never owed in the first place. Again, the hygienists and dentists were always very nice--this is not about them, but rather about the 'face' of the firm-- a front-of-house hired help that apparently does not understand the concept of customer life-time value. Oh well...

I have been going to him for over 15 years and now drive from Southfield. What I like the most is…read morehow he tells you he is keeping an eye one a tooth and only will suggest a crown or other procedure when it is really needed. He has done 3 crowns for me and he can do another any time it is needed. My ex husband (world's biggest child at times) didn't go to the dentist for over 13 years. Yes, I stopped kissing him at year 8 and he still let his fear keep him away another 5 rears. But when he finally was forced to go to Dr. Valentine, he got his mouth problems fixed in 2 visits. He even started coming every 6 months and now drives down from Garden City. Office staff is professional and friendly. They are busy so you might have to wait for your 1st appointment but it is worth it.

From the owner: Michael Valentine DDS is a Monroe, MI family dentist offering general, cosmetic, and emergency…read moredental services. We are a gentle family practice, treating all patients in a comfortable environment.

Just had my first visit at Calm Care Dental and I could not be happier. I don't love going to the…read moredentist and my anxiety takes over my whole body. Dr. Appiagyel and her team are so calm, kind and caring that I felt comfortable (well, as comfortable as possible!) I didn't feel judged with my terrible teeth and felt like my concerns were all heard. I highly recommend a visit!!

I wanted to give them a 5. The prices are outrageous tho .. at least twice other dental facilities…read more Now the staff is very nice. They offer you a dental programs i foolishly signed up for $49 a month. The program only helps if you already have perfect teeth. The pricing is outrageous. The first time I was seen for just a consult I was charged $349. For a consult. Everytime they would quote me a price on an upcoming procedure when I went in to pay it was suddenly double. Not to mention they do shotty work and I think it's intentional. Example.... I had a tooth that she filled a cavity. That "filled" cavity has now become a cracked tooth with abscess. To "fix" the mistake it would cost me another $800. Not to mention they offer nitrous oxide... nice right? Except they charge $100 more than other dental offices. It's ludicrous . Maybe they think bc they may have a "spa" like feel they can charge these prices. But my goodness Do your dental work correctly. They're are 3 other teeth that this office jacked up purposefully bc they were hell bent on me getting a dental bridge after I said no bc I did not have the money for a bridge. I'm so furious and disappointed. With this clinic

Dr. Balog and his staff are the best of the best! We've been going to them for a decade or more…read more They are calm and gentle, putting my skittish little girls (and me!) to ease when they needed an exam or a filling. I recently had to have a smile tooth extracted, and for as awful as that experience is, Dr Balog and Shelly made it as smooth and painless as possible. Their care and compassion are clear and evident in all that they do, and that has consistently been true for every single visit over the years. We always feel cared for and treated very well. I truly and deeply appreciate them.

Dr. Balog and his staff are the absolute best. Having worked in many dental offices and having seen…read morethings from behind the scenes, I can say that the level of care and talent in Dr Balog's office is above all. HIGHLY RECOMMEND!

Dr. Bruce outstanding with all explanations of procedures given very caring takes time for all…read morequestions, performed great skilled work on my issues, a pleasure dealing with, entire office staff very caring and attentive.

I was referred to Kuras Dental by a friend and am new to the area. I had an abscessed tooth and was…read morein excruciating pain. The care I received from the time I checked in to the time I checked out was like no other I have ever experienced. Dr. Bruce and his staff are phenomenal. I have had several follow up visits and their care and professionalism is consistent. Highly recommend this group, you'll never find better care and better people.

I am still trying to get a refund I strongly feel I am due…read more I have never been to a Dentist that is, in my opinion, the most inept, unconscionable, unconcerned, uninterested professional (ha!) in my life. As a fellow Yelp and another YP reader, I wouldn't take my cat to you.

I wouldn't let him work on my cat's teeth. Unprofessional and rude. Take your business elsewhere.read more

Best dentist office period. From the moment I walked in, I was greeted by a super friendly…read morereceptionist, and that set the mood for my whole visit. The staff is attentive and listen to you. I was extremely nervous about going to the dentist when I first came here. I had had bad experiences in the past. When I told the hygienist she made sure to tell me what she was doing and was gentle. She also made sure the doctor knew I was nervous, so I didn't have to say anything. Since that amazing first impression I have made, I have made McMullin my dentist, and I will keep going and will tell anyone and everyone to go there.

After having not so friendly service for my child at another dentist in town. McMullin dental was…read morea lifesaver. It is very important to teach children and young toddlers proper tooth care. They have been kind and patient with my four-year-old and I plan to take my youngest there as well. I switched my entire Family to getting their dental services at McMullin. They have been great with all of us.