Terrible customer service, they are friendly when they answer the phone, however zero follow…read morethrough from the dentist, so unhappy

The dentists and hygienists were always nice. Recently certain office staff--(Leann)--not so nice,…read morewell, actually rude and immature. We were patients for about 5 years. in June of last year, I contacted their office by phone to cancel all our family appointments for the rest of the year as we were changing insurance providers, and the new coverage would not be in effect until the following January. Then out-of-the-blue in the fall, I received an automated call that "demanded I pay my outstanding balance or our appointment for my son would be canceled". I contacted the office and was told they charged us $50 for a missed appointment. Wait a minute...I explained we canceled all future dates for the remainder of the year, months ago. Apparently someone on their end 'forgot' to remove one when we had mass-canceled, and now were being billed for a missed appointment--their error. I went back and forth with office person Leeann by phone and emails. In each, she was rude, refused to reason or admit to any mistake on their part. I even asked her more than once; what reason would we have to cancel all future upcoming appointments EXCEPT the one in question--she could not or refused to understand--and would rather hold firm and collect the fabricated $50 charge than admit to THEIR error. She then tried to "guilt' me saying she would "do me a favor" and remove the charge. Favor? It was their scheduling error to begin with. What I expected and never received was an apology-- not a "favor". I suppose her attempt for money grab--coupled with her apparent need to 'win"-- was far more important to her than the long-customer loyalty we had with them. In fact, after all that, when we made the decision to change dentists, we even had a problem with her forwarding our dental records to be transferred to our new dentist--which she claims she forwarded--and our new dentist never received until after a couple more phone conversations to finally get that done. We never received an apology from her or the office. (not that I believe it would have been sincere anyway). Sad, really, that the lifetime future value of our family is lost to them over a rude, unprofessional and immature office helper--so entrenched on 'winning' over a $50 billing-- a billing that we never owed in the first place. Again, the hygienists and dentists were always very nice--this is not about them, but rather about the 'face' of the firm-- a front-of-house hired help that apparently does not understand the concept of customer life-time value. Oh well...

Just had my first visit at Calm Care Dental and I could not be happier. I don't love going to the…read moredentist and my anxiety takes over my whole body. Dr. Appiagyel and her team are so calm, kind and caring that I felt comfortable (well, as comfortable as possible!) I didn't feel judged with my terrible teeth and felt like my concerns were all heard. I highly recommend a visit!!

I wanted to give them a 5. The prices are outrageous tho .. at least twice other dental facilities…read more Now the staff is very nice. They offer you a dental programs i foolishly signed up for $49 a month. The program only helps if you already have perfect teeth. The pricing is outrageous. The first time I was seen for just a consult I was charged $349. For a consult. Everytime they would quote me a price on an upcoming procedure when I went in to pay it was suddenly double. Not to mention they do shotty work and I think it's intentional. Example.... I had a tooth that she filled a cavity. That "filled" cavity has now become a cracked tooth with abscess. To "fix" the mistake it would cost me another $800. Not to mention they offer nitrous oxide... nice right? Except they charge $100 more than other dental offices. It's ludicrous . Maybe they think bc they may have a "spa" like feel they can charge these prices. But my goodness Do your dental work correctly. They're are 3 other teeth that this office jacked up purposefully bc they were hell bent on me getting a dental bridge after I said no bc I did not have the money for a bridge. I'm so furious and disappointed. With this clinic

Got a tooth extracted..during the process they broke out my partial in the front..I still have no…read morefront teeth and can't smile..they cut me off as a patient over unpaid 85 dollars...worst experience ever...Brandon Chaput

If you're looking for a Dentist, look no more! Jeremy Dull of Monroe Family Dentistry is the best…read more My husband & I started seeing him for out teeth cleanings & dental work a few years ago. My husband has bad teeth. It runs in his family. Because he always has to have so much work done, I asked about dentures. Dr Dull explained in great detail how that was not a good idea & how keeping his natural teeth was more advantageous. He took his time with us & made sure all of our questions were answered. He truly enjoys his profession. He has a drawing in one of the rooms, that he drew when he was a child about dentistry. He said when he was little he always wanted to be a Dentist. I love my dental hygienist. She does a great job cleaning my teeth! Then Dr Dull comes in a does a thorough exam, not only checking my teeth but my gums, tongue & the inside of my mouth. He is the best dentist I have ever been to,

Dr. Balog and his staff are the best of the best! We've been going to them for a decade or more…read more They are calm and gentle, putting my skittish little girls (and me!) to ease when they needed an exam or a filling. I recently had to have a smile tooth extracted, and for as awful as that experience is, Dr Balog and Shelly made it as smooth and painless as possible. Their care and compassion are clear and evident in all that they do, and that has consistently been true for every single visit over the years. We always feel cared for and treated very well. I truly and deeply appreciate them.

Dr. Balog and his staff are the absolute best. Having worked in many dental offices and having seen…read morethings from behind the scenes, I can say that the level of care and talent in Dr Balog's office is above all. HIGHLY RECOMMEND!

Dr. Bruce outstanding with all explanations of procedures given very caring takes time for all…read morequestions, performed great skilled work on my issues, a pleasure dealing with, entire office staff very caring and attentive.

I was referred to Kuras Dental by a friend and am new to the area. I had an abscessed tooth and was…read morein excruciating pain. The care I received from the time I checked in to the time I checked out was like no other I have ever experienced. Dr. Bruce and his staff are phenomenal. I have had several follow up visits and their care and professionalism is consistent. Highly recommend this group, you'll never find better care and better people.

I am still trying to get a refund I strongly feel I am due…read more I have never been to a Dentist that is, in my opinion, the most inept, unconscionable, unconcerned, uninterested professional (ha!) in my life. As a fellow Yelp and another YP reader, I wouldn't take my cat to you.

I wouldn't let him work on my cat's teeth. Unprofessional and rude. Take your business elsewhere.read more

The dentists and hygienists were always nice. Recently certain office staff--(Leann)--not so nice,…read morewell, actually rude and immature. We were patients for about 5 years. in June of last year, I contacted their office by phone to cancel all our family appointments for the rest of the year as we were changing insurance providers, and the new coverage would not be in effect until the following January. Then out-of-the-blue in the fall, I received an automated call that "demanded I pay my outstanding balance or our appointment for my son would be canceled". I contacted the office and was told they charged us $50 for a missed appointment. Wait a minute...I explained we canceled all future dates for the remainder of the year, months ago. Apparently someone on their end 'forgot' to remove one when we had mass-canceled, and now were being billed for a missed appointment--their error. I went back and forth with office person Leeann by phone and emails. In each, she was rude, refused to reason or admit to any mistake on their part. I even asked her more than once; what reason would we have to cancel all future upcoming appointments EXCEPT the one in question--she could not or refused to understand--and would rather hold firm and collect the fabricated $50 charge than admit to THEIR error. She then tried to "guilt' me saying she would "do me a favor" and remove the charge. Favor? It was their scheduling error to begin with. What I expected and never received was an apology-- not a "favor". I suppose her attempt for money grab--coupled with her apparent need to 'win"-- was far more important to her than the long-customer loyalty we had with them. In fact, after all that, when we made the decision to change dentists, we even had a problem with her forwarding our dental records to be transferred to our new dentist--which she claims she forwarded--and our new dentist never received until after a couple more phone conversations to finally get that done. We never received an apology from her or the office. (not that I believe it would have been sincere anyway). Sad, really, that the lifetime future value of our family is lost to them over a rude, unprofessional and immature office helper--so entrenched on 'winning' over a $50 billing-- a billing that we never owed in the first place. Again, the hygienists and dentists were always very nice--this is not about them, but rather about the 'face' of the firm-- a front-of-house hired help that apparently does not understand the concept of customer life-time value. Oh well...

I go to the dentist usually only when something is wrong, and I go here. When I had insurance,…read morethey knew exactly how to work with the insurance company. I went in for a cleaning, xray, general exam and was in and out in 30 minutes. When I didn't have insurance, I had a cracked tooth pulled for $180. It felt like I didn't get enough anesthetic, but I sure felt better when the tooth was gone. Later, I had a gum infection, and after a $55 visit, I was given a few shots and a prescription that worked great. The office is new, comfortable, and definitely the place to try if you hate or tend to avoid the dentist.