We met with Dr. Jennifer Collins, Neurologist, for the first time, and we love her. Dr. Collins was…read moreprofessional, friendly, and very patient answering all of our questions, and offering various therapy options and advice. All of the assistant staff and incoming personal were also friendly and helpful. We highly recommend Dr Collins and all of SSM Monroe Health.

We spent time in this hospital with my brother in law due to his having cancer. The nurses at…read morethis hospital have to be the most kind and caring group of people. We were lucky enough to have Taylor, Jennifer, Keli, Mariah and Josh and many others at various times over the week. Each of them brought so much expertise and genuine empathy and caring to the situation. They all were kind and responsive to our needs and the emotions of our family, and they did everything they could to keep us informed and to keep my brother in law comfortable. We can not thank them enough for everything they did for us.

Sudden severe illness while traveling. Saw the H sign and my partner whipped in the Uplands ER…read more From the moment the intubation nurse rushed me into a wheel chair the care was exemplary. From the custodian staff to the doctors people where efficient, professional, personal able and just nice. Small, modern, well staffed, well equipped facility. This was a god send. A frightening experience turned into a good memory. I totally recommend it.

Predatory facility - I went into urgent care for a respiratory infection. It was my 4th respiratory…read moreinfection of the year. I am over 60, have multiple autoimmune disorders, and a 30 year historyof asthma. I am fully vaccinated and I simply needed anti-virals. My primary is booking out 2.5 months and just says to go to urgent care. So I did. They literally told me I didn't belong there and should see my primary. At which point I started to cry because I was running a fever approaching 103, and anti-virals only help if you start them as early as possible. I felt completely helpless and as if there was no where to turn. They became patronizing "now now dear, we'll do what we can to help you feel better".... When my Covid test (which I was charged $447 for) came back positive, I was told that I couldn't be prescribed Paxlovid for it because "it's contraindicated in patients on statins". I'm not on statins, never have been. I was then told it's only for older patients with comorbidities.... Had she even read my chart? I gave her my age and comorbidities and she said she would prescribe Paxlovid. I just got the bill. I was billed for an Emergency room visit NOT an urgent care visit..... I had a rather heated conversation with their billing department where I was told that Urgent Care and Emergency Care are in the same place and which one they bill for is determined by what treatment they decide you need. NOT by what you ask for when you walk in the door. At no point in time was I told that my visit, which I was told already was unnecessary, was an ER visit. Apparently that decision is left up to the doctors who don't want to treat you, haven't even bothered to read you chart, and attempt to send you away while refusing to provide even minimal standard CDC recommended treatment. Not the first time I've had issues with this facility plumping up their bill. I was in there when I first moved to the area for a simple surgery that is usually done under a local but they drugged me to the hilt then allowed a student to do the surgery without my permission or my knowledge. They then lied to me about it. In addition - be aware that this facility is a "rurally certified healthcare facility" which sounds all nice but what it means is that if you are on Medicare, they are allowed to bill Medicare, Medicare takes their discount and pays their 80%. The patient however, is then billed 20% of the original, undiscounted, bill which is often more than the amount that Medicare paid. Their billing department will NOT explain why and just repeats "I don't know why your bill is so high, we just bill what Medicare tells us to". Medicare also will not explain it to you even though you have a legal right to this information as it falls under the right to have understandable information so you can make reasonable healthcare decisions.... like, would you like to save $10,000 by driving 45 minutes to an urban facility? I learned this after months of trying to understand and I finally found a company that assists medical facilities in becoming rurally certified. They spelled it out plain and simple in one easy to under sentence. States that saw Medicaid expansion also saw a massive rise in new rurally certified facilities being built because the excess was billed to Medicaid and the state pays it vs billing patients on Medicare who are either seniors or the disabled, which resulted in unpaid bills or bankruptcy. Beware - This facility has predatory billing practices, especially if you are on Medicare or Medicaid. Now that Medicaid is being defunded, anyone with Medicare will be seeing massive bills. You can request an Urgent Care visit but even if they tell you to your face that they think that's unnecessary, they'll charge you as an Emergency Room visit AND attempt to provide no treatment at all.

$63,000 of surgery after surgery, the doctor forgot to give any information and weight restrictions…read moreon how much to lift. I think this would be common practice when asked about a numbing feeling in certain areas or anything for that matter. The doctors reply would be I've never heard of that before. When incision was checked eight days later as requested by hospital, they said that they were gonna give bandages to re-wrap the two surgery spots for numbness in the arm they failed to do that. in the recovery room, the nurses were so fat that they couldn't even move around in there. ask the doctor questions regarding pain, care pills, and the doctor walks out of the room without replying. I would not recommend this place to anybody not even my dog.

First you need your strike workers back. 2.please find providers that know what they are doing. I…read morewent to dermatology and the girl physician I guess NP. She didn't know a clue of what was she doing. 3oftalmology also has no idea I don't think she was a provider but she misdiagnosed and scared the heck out of me. If I were you I would settle with the strikers because your service is not good and you will lose more patients. Aren't you supposed to work for the patient and security

Everyone here is very nice, but they haven't wrapped their minds around the new name or branding…read moreyet. I received a call about genetic counseling and the VM said they were calling from Finley Hospital. I go online to get the phone number and see it is actually now called UnityPoint Health. I call the number, they answer the phone, "Finley Hospital" I asked for genetic counseling and am told they don't offer that service. I said that the person who left the message said they were from Finley. I asked about the Wendt Cancer Center attached to them and she says, "Oh, yeah!" and transfers me back in to the main phone chain. I had to start all over. Maybe a fact sheet would help to allow you to be able to give correct info to callers. Thank you!

Being cared for at Finley is the next level of excellence. Everything from cleanliness, bedside…read moremanner and patient first !!! I was in the emergency room this week cared for by Dr. Lucas and nurse Elizabeth (Liz) . I was cared for right away and made comfortable. We all know it can be very crowded and long waits at emergency rooms but it's just never seems to be a bad experience a Finley. They watch the waiting room very carefully understanding who is in the room and who needs what and that they are safe. Thank you Dr. Lucas and nurse Liz!

Professional care with compassion. Waits are reasonable. Everyone takes good care to be informed…read moreand capable to achieve the best care possible. Everyone helps from first treating you and helping you to your next appointment.

Discharge planning was a disaster. RN Care Manager Deborah is unprofessional in her responses. RN…read moreCare Manager Darcy stated she is not trained on mental health, yet she was assigned to this type of patient. You could benefit greatly from having Social Workers on your units!

First time reviewing a hospital, but let's at it! I came here to visit a patient who had suffered a…read moreheart attack, and was recouping on the cardiovascular specialty floor. First thing to note is that they do not charge for parking, despite the outdoor sign. You need to have your ticket validated before leaving though. The hospital is tranquil, clean and surprisingly quite. So quiet that it took awhile to find a concierge to address some questions about logistics. But once that was figured out, I was directed to the patient's room. It was spacious, with a couch and armchair for guests. The attached bathroom looked clean and most importantly: the patient was happy with his care! In the time staying in the room with the patient, I observed shift changes and various patient/provider interactions. Things seemed a bit muddled when a new nurse took over, but things smoothed out by the time I left. The cardio staff did a great job, and hopefully I will never see them again!

Labor and delivery has been fantastic. They made me feel completely comfortable having my third…read moretrimester symptom monitored. Monitored babies very well pre emergent c-section. Had a large and efficient team in the OR during c-section. I felt well informed: Made certain I knew I had choices every step of the way. Made sure I knew why certain procedures or medications were recommended. I was going to give them 4 stars but they put it in my hands after having a bunch of serious medical issues did I think I was healthy enough to go home. I probably should have stayed in patient a few more days I wound up with serious issues the next 4 days and lingering troubles the next few weeks. Had some outstanding practitioners in the NICU, and some not so great. One nurse said we wouldn't be holding our babies one day, but they still needed to change them and burp them. She exclaimed they had troubles breathing in the night and it was because we had done something the day before. When the night nurse came on she said the babies hadn't struggled at all for her the previous night so she wasn't sure why the other nurse tried to keep us from holding the babies. I had already asked for the nurse who tried to prevent our babies from receiving our comfort to be removed from our care team. Another time a physical therapist informed me she wanted them to gavage/tube feed and not attempt to nurse when I was only attempting to nurse once or twice a day. The doctor and nurse case manager said i should be able to nurse this time nothing indicated i shouldn't. It was recommended we move up stairs "our babies were doing so well" and "they would have the same ratio of care givers & it would be as easy to access the doctors" The first night in the pediatric unit one of our preemies was in the 80's for oxygen saturation for the longest time. They told us they were going to put her back on the oxygen the doctor said it might be needed. When we returned in the morning her oxygen was still in the 80's and they hadn't put her on oxygen or contacted the doctor. When he made his rounds he asked how long she had been like that I said since last night, 12 hours prior & the staff had informed me they were going to put her back on oxygen. Nobody had . He had them place her on oxygen immediately. One nurse filled the baby bath to my preemie's chin. I told her that was dangerously high and she should take some out. She did not take any water out and she said different people do it differently. She wanted me to wash the baby & try to keep the head out of the dangerously full bath and she wasn't helping at all. Honestly the hospital was so understaffed and there were a handful of good nurses but the few incompetent ones make the entire experience overwhelmingly frustrating.

If I could give negative stars, I definitely would.. yes, the hospital is new, clean and warm for a…read morehospital.. however, I wish I had gone elsewhere.. had issues with swelling, pain and more pain, after a knee replacement three weeks ago. so I felt I needed to get it looked at just to ease my mind and chose this place.. stated with the nurse doing vitals, not pleasant and was not "gentle" while she did vitals, and shoved the thermometer in my ear rather hard that I actually winced.. she finished with not saying a word.. ten minutes and the dr shows up.. first impression, looks like he's lost., enters the room stands there and looks at me and my leg for a minute and proceeds to say " what sends to new the problem?" He checked my chart doors a one over on my leg and says oh it's not that bad! I can't bend my toes or ankle it's so swollen and has different areas that are red and painful.. long story short, he commented the er isn't really equipped for a swollen ankle, and he didn't think it war summing to worry about!!' His time and demeanor was absurd and in a way like I was interrupting and bothering him. Didn't care what I was telling him about my concerns, so after I felt I was being insulted and judged, I told him thank you and hobbled out the doors!! Felt insulted and confused as to why adr wouldn't have recommended double checking labs or ultrasound eliminating the main possibilities?

My experiences with Memorial Hospital and Clinics have been excellent. Recently, I've had two hip…read morereplacements with overnight stays, PT, labs, tests, and a colonoscopy. Every single provider has been professional and competent while being efficient and relational. I will continue to use LHC for my medical needs.

I took my 2 year old daughter in on Jan 1 because she had a high fever and I was getting wildly…read moredifferent temps on the three thermometers I had at home (ranging from 99 to 108!). I checked online but didn't see holiday hours posted anywhere so I assumed they were open normal hours. However, when I walked in there was a sign posted on the door saying they closed at 4pm and I got there at 3:45. I felt bad for coming in so close to closing but it was a long drive and my little one wasn't feeling good. Everyone was courteous, professional, and attentive even though I know they probably wanted to get out of there. They even took some time to wait for the fever reducer to start working.

Had a very positive experience here recently. I appreciate the immense precautions they took to…read moreprovide care during a public health crisis. Arrived as a walk-in. Was screened relatively quickly and then was allowed to complete registration and check-in online (in my car, on my phone). Was then able to be seen in my car. Their curbside care protocols were excellent. And they were attentive in their care.

1st they screwed up an epilepsy medicine that keeps my son alive…read more The burchard hills is full of idiots! I had an appointment today and the np already left. My appointment was canceled and NOT by me!! Never go here!!

Need experienced Dr and nurses they over dosed me on a BP medicine and discharged me anyway I'm a…read moresenior lady who needed a ride home but they refused to help me please go somewhere else who has experienced Dr and nurses

Polite front desk and quick ER service. I've heard a few horror stories, but I don't have any of my…read moreown to share. The only time I've really used the ER was when I broke my foot and the radiologist had a hard time lining up the x-ray. I had to tell him that my bones don't line up right and to quit trying. Really, it wasn't too big of a deal, but I'd expect someone to check a chart before taking 7-8 x-rays of a club foot just to tell me it doesn't look normal. However, I do like the front desk staff, and they are very friendly when I call for information.

Don't be late to your appointment or they will not budge on rescheduling your appointment. It…read moredoesn't matter if you had to stop to go to the bathroom or even if they scheduled you last minute and definitely they make YOU wait 20 minutes for your appointment. I have also seen a girl in her 20's beg to get an appointment and they didnt give her an appointment until she started crying.