Very rude. Took a couple of items to be monogrammed and had to wait behind another very nice lady. She was asking the sales lady her opinion and all the customer got in return was a grunt. No advice, no suggestions. I figured she must have been in there a while and was just taking too long - still no reason to be rude, but didn't think much about it. Then I get to the counter and get no "how are you, what can we do for you, etc." She just looked at me. I told her what I wanted and she said "name. phone number." She did finally ask what font I wanted and I asked what my choices were. She flipped through the book rudely (didn't know that was possible) and said "from her back" in a very gruff voice. I laughed and said well ok. I told her which one and she barely nodded then said it would be about 10 days. That is a long time, in my opinion. I asked if it could be done sooner and she said no (even though she told the lady before me it would be ready in 3 and I had fewer items). I left my items, very surprised at the extremely rude service. After a few minutes, I decided to try other places. Called one that I like and they said 3 days so I went back to Monograms + to get my items and go elsewhere. The original lady I dealt with wasn't there but the one who never offered to help was. She made me wait a min or two before asking if she could do something for me. I told her I was going to have to pick up what I just dropped off and take it somewhere else because I needed it a little quicker, but that I was sorry (not sure why I was being nice at this point). She didn't say a word, turned around, and started looking for my items. I told her which ones, she grabbed them, handed them to me, and turned back around to walk to her computer. I figured she was going to make a note or something, but then she looked at me and asked if there was something else I needed. Wow. What a HORRIBLE customer service experience. We can all have bad days, but good gracious! read more
