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    Monkey's Trunk

    3.0 (2 reviews)
    Closed 10:00 am - 5:00 pm

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    6 years ago

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    Surfside Casual Furniture

    Surfside Casual Furniture

    (10 reviews)

    BUYER BEWARE! Unfortunately I have to rate this business 1 star that they do not deserve. I have…read morepurchased an incredible amount of furniture for my shore house in the past two years. While I was impressed with the in stock furniture and customer service when I was purchasing , my opinion changed when I had an issue with an expensive piece of outdoor furniture. I had the chair less than 30 days when it fell apart. I contacted them and was told I would receive a call back later that day which I did not get. Finally I received a call asking for pictures and serial number. I was then sent an email if I had any questions to contact them. I asked if they would replace the chair since it was practically new and I heard no response. I told them since this was a vacation home I would like to quickly resolve this as we would be closing up the house shortly. Again no response. I followed up two days later with a phone call first thing in the morning and was told the manager and her boss were there and she would call me right back with an answer which never happened. I called an hour before closing to see what the answer was and I was told by the manager what did I expect! It was her birthday and a holiday weekend plus they were busy all day with customers. I guess once they have your money you are no longer a customer. To make matters worse the manager said in his opinion I should apologize to the sales person because he felt I was being unreasonable. Really! All I wanted was answers not attitude. Will be purchasing the rest of my furniture somewhere else.

    My wife and I have purchased several items from Surfside Casual Furniture and all have been…read moreexcellent quality and value. The delivery and installation was also excellent given the tight spaces in our beach house. We will certainly return there should we need additional items for our home. Did I mention they've got a great selection of Tommy Bahama cloths? I always seem to walk away with something.

    Parvizian Rugs - fringe disintegrating

    Parvizian Rugs

    (8 reviews)

    $$$

    We bought two rugs from Mr. Parvizian last May. We were away for the summer, and when we came home…read morein the fall, we set them up for the first time. They looked beautiful and were perfect in our living and dining rooms. But it didn't take long for our puppy to spit up (twice!) on the beautiful new living room rug. I tried to deal with the stains myself, thinking since they were just clear "water," not actual vomit, it would be easy to blot them out. Silly me. (I later learned that puppy spit-up has acid bile in it, which eats away at wool if not promptly and properly treated.) The stains were still there the next day, so I turned to the internet and, alas, followed the instructions from several of my go-to reliable sourced sites for such issues--I mean places like Consumer Reports and Good Housekeeping, not just random DIY posters. Anyway, after applying a paste of baking soda and Dawn (benign, right? wrong, wrong, wrong!), things went from bad to worse. The stains were now huge and they were BROWN. In short, my beautiful blue and white rug was pretty well ruined. In despair, I did what I should have done in the first place--I called Mr. Parvizian. I explained what had happened, and he came out to the house after work a couple of nights later to have a look at the rug. Even though this was clearly user error (he kept scratching his head at "baking soda") he and his helper simply loaded the rug up and took it away, telling me he would see what he could do. A few days later, he called to say the rug was ready, cautioning us that it was "better," but not perfect. My husband and I drove to the shop to see what, if any, improvement had been made. The rug was laid out on the shop floor, waiting for our inspection when we arrived. It looked amazing! The spots had not only disappeared, but the entire carpet had been cleaned, and the stains were undetectable! So this sad story with the happy ending has a few takeways: -Do not, under any circumstances, try to clean your own rug if you don't know what you're doing, no matter what the internet tells you!! Baking soda is not an appropriate solvent for cleaning wool rugs! Puppy spit-up is very damaging to wool! -Go to Parvizian Rugs, not only for purchasing a beautiful, well-priced rug, but for the amazing and caring service. It was truly above and beyond, because this whole sorry episode was my fault--and really, Mr. P. was not obligated to do anything for me in the situation. He took it upon himself to take responsibility and to remedy this because he wanted a happy customer. That's pretty exceptional in this day and age. Thank you, Mr. P!

    This is about carpet cleaning. I should have trusted my instincts and left when I saw a rug being…read morecleaned on the sidewalk. I also smelled bleach which Mr. Parvizian denies using for fringe cleaning. The next clue was the condescending way Mr. Parvizian treated me when I brought my machine-made rug into the establishment to be cleaned. He told me my rug was not worth the price of cleaning. About a month after cleaning the fringe started to disintegrate. The response from Mr. Parvizian was that machine-made rugs have synthetic fringe and they are not responsible. The fringe is cotton, we had it replaced 12 years ago after a vacuum cleaner mishap. Then he stated that the rug was stained, which it was not, we do not have animals and our children have been out of the house for over 20 years. The last communication was that I signed the contract that in a roundabout way says they are not responsible for any damage to rugs being cleaned.

    Monkey's Trunk - homedecor - Updated May 2026

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