I sort a closer means to manage my sleep therapy supplies. However, I'm not sure if I made a good…read moredecision. My suppliers have yet to be shipped, nor does it seems to be an effective system to manage the supply schedule. I started calling in October and was told my supplies would be shipped before Halloween. I called last week, and the person I spoke to had no records of me calling nor has my supplies been shipped. My fault..I didn't get a name the first time. Was told my supplies would go out on that Friday, and I would get a call to confirm the shipping information. It's monday, and I've not gotten that follow-up call, and the phones are going to be a full voice mailbox(all day) Since this is covered by my insurance, I'm confused with the delays and lack of care for supplies that are important to your client's welfare.

Called looking for exact item, an abduction sling with pillow. He quoted me $49 which was more than…read moreI was quoted from another store off 290. Willing to pay the extra $10 since it was a lot closer. When my daughter got to the store she said she had called and was picking it up for me since I can't drive. He wrote over the price tag now saying it was $59. He is a crook. Should have read the reviews before visiting this store.

Ouch! When we walked in the door of this shop, the proprietor was sitting in a chair Since he…read moredidn't acknowledge seeing us, I said I thought I wanted to get some type of Rollater walker. He annoyingly waved toward a row of them. When my husband asked if I saw anything I liked, I said I didnt know how they worked or folded up and needed some help. The man-then angrily leaped out of his chair, grabbed up one, folding it up, all the while yelling at me. , and he continued to shout at me. We couldn't get out of there fast enough. He seemed to despise me the minute I walked in the door. My husband thought it was because I was a woman and he appeared to be a Muslin . We were an elderly couple with a cane and I was not dressed inappropriately.

Overpriced, unqualified, and unprofessional, bad experience from a shoddy, little company…read more 1. Overpriced because they're 2/3 MORE than my doctor's second referral for comparable equipment, with much worse service. 2. Unqualified because: a) the alleged respiratory therapist who called me unexpectedly was unfamiliar with the controls of the CPAP device that her own company provided; b) she was unfamiliar with the industry-standard functionality behind those controls (reducing flow during exhalations); c) This person wasn't even listening in the first half of the call, ignoring my words such as "quite a bit of bloody mucus" and "hurt too much to leave on more than 20 minutes" - just no response at all, only silence. I know multi-tasking when I hear it. d) In the second half of the call, she merely read word-for-word the cleaning instructions I'd already been provided; e) She never mentioned my sleep test, therapy goals and metrics, how the data would be used. She left me with no next steps other than "your doctor's office will be in touch". (My new provider assigned follow-up person and made sure I understood the timetables for a true therapy program, not just a machine delivery.) 3. Unprofessional because: a) they first scheduled me on a day when the company doesn't work (Friday), no choice for the patient. b) The alleged therapist dismissed it with "that wouldn't have happened because I don't work on Fridays". Better response would have been "I'm sorry that happened and I took you by surprise, I'll look into that." c) The phone staff let me die on five minutes hold waiting for a supervisor, then refused to answer when I re-dialed. Their phones ring for a solid two minutes before the answering machine comes on, meaning they intentionally discourage callers.

Life changing and easy experience. I completed the entire process with Heartstrong. The sleep test…read morewas easy, used the WatchPAT ONE testing device for one night. Later that week I had my telehealth consult with a sleep doctor to review my results and receive my prescription. I purchased the ResMed AirSense 11 and went with the ResMed N20 mask system. The results have been amazing. I'm such a strong believer and CPAP I even purchased the ResMed AirMini for when I travel. CPAP therapy has been life changing. I now have more energy, wake up feeling rested, and have lowered my high blood pressure. And oh yeah... hello morning wood! The team at Heartstrong know EXACTLY what they are doing. I had questions and they had all the answers. Very professional and friendly staff.