Used General Ledgers for the first time this last tax season, I had bounced around the last couple…read moreyears after my previous accountant of 10yrs accountant retired. I had also migrated to online Quickbooks in March after 14yrs of using desktop (which I have always managed 100% myself) and had a couple issues I couldn't sort out myself. General Ledgers' website boasts that they offer QB training, setup, cleanup, etc. so I asked and Margie said that after 4/15 (and then a week off to recuperate) she could help me with that, how to pay myself more appropriately so I'm not taxed so heavily and also offered to look at my 2021 return. Everything went smoothly as far as picking up my 2023 taxes, I even got 2022 amended (which is why I'll be fair and give TWO stars...). Paid almost $1700. Waited until 4/24 and tried to drop off my Quickbooks issues and reports. No one there. Tried again 4/25, no one there. 4/26 I put everything in an envelope and dropped it through the mail slot as no one was there. There are no business hours posted on the building, on the door, on the website, and not even on Google. I then waited and waited. I emailed at the end of May asking for an update. No response. I emailed a week later, no response. I finally called, had to leave a voicemail because no one answered, emailed and also sent a message through the website on 6/10 before I got my FIRST response and that email response? "Hope you're doing well, got your voicemail, what questions did you have?" She apparently completely forgot she was going to help me and I'm thinking hadn't even been in office to see what I'd left. I wrote back saying that I dropped off all this stuff, my 2021 return etc. 24hrs later, I got another response - yes we have your documents, we'll be in touch if we need anything further. She also asked if the desktop reports were the most accurate. She asked me nothing else. 7/15 I emailed yet again after hearing nothing for over a month (meanwhile my inventory and COGS is getting further and further out of hand) and Margie finally emailed back. She finally found the time to make a couple of adjustments and wish me a good day. She didn't help fix my inventory problem at all, she told me nothing about how to pay myself, she just zero'd out my inventory assets altogether, QB now shows that I owe more than $39,000 in back sales tax, (and this is only what I've found so far) and when I finally got upset about the lack of communication and basic customer service and continued ISSUES in QB, she accused me of not understanding accounting at all or Quickbooks (and to take some classes as she is not a tutor, although her website says she will come to you for training!) and accused me of trying to get something from her for free. How absolutely insulting. I was a paying customer in April and I was intending to pay for her help with this as well and have NO IDEA where she came up with the idea that I wasn't! I wanted more personalized detail given to my migration issues - exactly why I relied on HER versus calling QB customer service which is actually free! She also told me to come pick up my 2021 return. I tried this morning at nearly 10:00am. No one there.

Margie has been doing my taxes for years. Her expertise as an Enrolled Agent gives me confidence…read morethat she will give me the best outcome for my tax situation every time. I appreciate her valuable knowledge and experience as she guides me through dealing with my finances. Thank you!

My wife and I moved our personal and business accounting and tax preparation to Infinite Tax…read moreSolutions after we started to question the accuracy of our past accountant. Sure enough, they found a number of expenses that were incorrectly categorized. This resulted in a refund from previous years and a reduction in our tax liability today. We have usually worked with accounting firms that tell you they can do everything from bookkeeping to preparing financial statements to taxes. What a positive change it has been to work with a firm that specializes in taxes.

Both personal and business for nearly a decade awesome service, wonderful people, and they save me…read moremoney.

We used D&C for the past 2 years for our Small Business and personal returns. While competent, they…read moreare very hard to get ahold of during off season, not returning calls or emails for weeks. They never pick up directly. Seems like they are not interested in helping with problems outside the norm.

Did a wonderful job with not only personal taxes but my…read moresmall business taxes as well. I worked with David and he went above and beyond and was very patient answering all my questions. Will be back!

Linda and Larry have handled my family's tax needs for the last 14 years. I can't say enough great…read morethings about them. You get small family-owned business attention, affordable prices, impeccable response time and accurate detailed work.

I used Lindeberg and Associates for about ten years. Over the past few years, customer service has…read morebegun to slide. If I call, I get voicemail. If I leave a voice asking for a call back, I get an email. Simple things that should take a short conversation take days and multiple asynchronous communication efforts. Last year I switched to another accountant. When I asked for my depreciation schedules to be sent to me, evidently their responses went to my junk mail. After I left a message asking for a return call or for the depreciation schedules to be sent, I got the attached email response. From my perspective, this was my first email from them. Not overly impressed with the lack of professionalism. Again, a simple phone call saying they had been sent would have solved the problem. At least this response prompted me to look in my junk folder, I guess. ‍

I have used them for over 10 years. Never a problem and they always have my best interest. Up to…read moredate on tax laws and up to date on technology! This is a company that knows customer service!

I worked with other accounting companies before finding American Eagle and no one seemed to know…read morehow to handle my business taxes properly. As soon as I met with Jennifer, she explained that she could save me roughly around $5,000/yr just by filing as an S-Corp while still remaining an LLC. This route to saving money was never mentioned by Liberty Tax Service or even H&R Block and it was such a simple switch. Jennifer is easy to get ahold of when I have questions and she takes the time to explain things if you want to understand the inner workings of your taxes. She couldn't be any friendlier and she really knows her stuff! I highly recommend American Eagle for your personal and business tax accounting needs!

My boyfriend and I found Jennifer for our tax preparation. She was very helpful and attentive to…read moreour needs, explained everything we needed to know and was very patient. Definitely deserves 5 stars will be coming with her again.

Robert is a great accountant. My family has been using him for 30+ years to do our restaurants…read morepayroll and he does a great job. In addition, I have hired him to do our taxes every year and he always does a good job. I've had a good amount of properties, stock options, etc in multiple states but he always remembers to do it all! Do yourself a favor, and hire Robert Ficca.

Bob did my taxes back in 2007--they were straightforward and they were filed on time without issue…read more Case closed? No. Checking my credit report this year (2013) I found a ding from some credit agency that I'd never heard of...so I called, investigated, etc. Turns out this accountant sent me to collections...even though they had my address, email and phone number!! Why didn't anyone CALL me...or send an email...or mail an invoice?? Instead, they went nuclear. When I found out that I had a balance due, I paid *immediately*--that day. The collection agency has been hell to deal with, and now they're charging me fees for their services. I'm outraged because there shouldn't have been a need for them in the first place! I contacted Bob Ficcas office and they were unhelpful and curt. All told--I'd steer clear of this business. This has been wayyy more trouble than it's worth. Do your own taxes at home...pulling your hair out with a free edition of TurboTax would be far preferable to the months of follow up and frustration that I've been through in dealing with Bob Ficcas office and their faux-collection agency.

I've been going to Marc for at least 8 years. Book early the office fills up fast ! Great family to…read moreknow.

I've used Marc at performance for years. In 2021 he prepared our taxes and somehow swapped my…read morewife's SSN for my Ex-wife's SSN. He was supposed to have fixed this bit to date, I have received four refund checks made out to my ex-wife and I. The crazy thing is, he had prepared two other returns for my wife and I after my divorce without any problem. so, why the one star review? Ghosted!!! I spoke with his secretary more times than I remember and NEVER got a response from Mark!! I have email and left messages and not one response. Totally unacceptable!! I wish I had a direct contact for Mark because I'm not 100% positive his secretary isn't just running defense for him. I've moved on to a new more professional CPA and filed a formal complaint with the IRS.