The staff and hygienists were great. Dr. Obrien, however, was awful. Most visits I dread because he is very rough and uncaring. I had a "cap" filling on my front tooth a while back from him and I left with a very jagged uneven tooth. This tooth quickly got worse as things would get stuck in small pits. I went today to get that tooth fixed and when he was finished, the hygienist handed me a mirror and asked what I thought. The tooth was very uneven which made it look crooked and had extra material jutting out toward the other tooth. I pointed this out to be fixed and he came in shaking his head and scoffing. He said this was getting ridiculous and I can't be doing this. He was angry and made me feel horrible. Needless to say, I left crying and with a crooked looking tooth. read more

o I have been seeing Dr O'Brien for 10+ years and I scheduled my husband and I for check up/cleanings with Dr O'Brien 6 weeks before our appointment. When I made the appointment I told them we wouldn't be getting x-rays and asked if they could still see us, they said yes. I called again a week before our appointment to confirm that we would still be seen without x-rays, they said yes. I called again the day before to confirm our appointment and asked again about the x-rays, they said we would be fine. We both showed up to our appointment and signed a waiver saying we wouldn't be getting x-rays, we were put in examination rooms and the assistant went to get Dr O'Brien. When she came back, she removed the bib and asked us to leave because the doctor couldn't do his job without x-rays. We were immediately escorted out of the examination rooms while saying we would pay out of pocket for the x-rays, but we were told it was "too late for that". They asked us to rebook for a time when we could afford to pay for x-rays.. well, we said we would pay for them right now at this appointment, but they refused saying they didn't have enough time to finish our appointment. This all took place over 10 minutes. We were in and out so fast that we didn't even have to pay for parking. Take your business elsewhere. This office left us feeling humiliated and we will never recommend them or go back. read more

Enjoy communication with your dentist & excellent dental service? If so I'd find another dentist in town. Props for rather friendly staff but other then that there's not much else. Ive had Obrien work on my teeth many times but haven't had a single short conversation with him, I tried a few times to ask him important stuff but he's out of the room before I can say a single word. A lot of mistakes have been made on my teeth from him rushing, the general vibe is your just a quick paycheck for him & the more people he blasts through the better but because of this standard seem to slip. My tattoo artist has better manners and customer care standards. read more

I called the Moncton Emergency Dentist line because I had a raging toothache that would not go away. Moncton Smiles called me back within a reasonable tIme (within an hour) and got me an appointment the following day at 9AM. I didn't wait long at all. The office staff appeared to be overworked. There were some mistakes that I had to manually correct on my paperwork for insurance, but that's not all that uncommon with my last name being a tough one to spell out. I don't blame the single office worker, she was slammed. There were probably about 15 patients that she was rushing through to get paid up and schedule further appointments. When I got into the chair, the assistant/hygienist was pleasant, but again seemed kind of rushed. Dr. Vincent casually walked in, and seemed to be inconvenienced by my presence in his chair. He took a quick look (maybe 30 seconds) and within a minute of seeing him, I was back out in the waiting room. I did not get a clear diagnosis of what was wrong. I was handed a script by the hygienist and I was gone. In total, I was in the office for 15 minutes. To some, this may seem to be some pretty quick and great service, especially at a dentist, which is never the most pleasant place to be. To me though, I think quality was sacrificed for quantity and quickness. I left no better than when I came in. Writing this, I am still in excruciating pain, actually worse than yesterday. I have called another dentist that I dealt with about a year ago to take a second look. I am sure there is more going on here. The two stars are for the hygienist and overworked office staff. read more