1. Monarch Heating and Air Conditioning

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Grand Junction, CO

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Monarch Heating and Air Conditioning

1.0 (3 reviews)
Closed • 8:00 am - 4:00 pm

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SERVPRO of Grand Junction - ServPro of Grand Junction, CO

SERVPRO of Grand Junction

(11 reviews)

On November 10, 2021 our tenant reported that their upstairs water heater was leaking. We contacted…read moreServPro to handle all the water damage mitigation and reconstruction. They responded immediately, Jason was in contact with me and did a great job with taking care of the water that collected in the ceiling, drying out the floors, and ordering a required asbestos test in order to get into the area between the floor and ceiling. I never heard back from ServPro after the asbestos test was ordered and was able to confirm with the testing company on the 17th that the test was done and there were no issues. I heard nothing further from Servpro with the exception of multiple calls from the office staff inquiring as to our intentions regarding making an insurance claim. I repeatedly told them that depending on the final cost versus our deductible we would make that determination. We received a bill for services on November 29th so I made a call to our tenant to ensure they were happy with all the work done since I hadn't ever heard that it was completed only to find out that Servpro didn't do the reconstruction and our tenant still had a large hole in their ceiling. Our tenant told me that they had "finished" on the 18th and told him that we would need to hire a contractor for the drywall and finishing, but didn't tell us because he rightly assumed that they should have contacted us, as the client, to convey that information. I confirmed on their website again that they also do reconstruction in addition to mitigation then called the office on November 30th to find out why the reconstruction wasn't being done and was directed to talk to Jason, whom I left messages for at both 8:30 am and 4:30 pm with no response. I called the office back on 12/1 and spoke with Christy who got Jason on the other line and he told her he would call me back in a few minutes. I never heard from him. On 12/2 I called the office again and was given the number of Skyler, the reconstruction specialist, who'd been out of the office the past 2 days. I spoke with Skyler at 9:20 in the morning and he explained there were some scheduling issues and he would call me back in a couple of hours with some options. I never again heard from Skyler. I did, however, begin hearing from the office with regards to our unpaid bill. We mailed payment on 12/15 and had to contract with someone else to finish the job.

Chris is a absolute idiot! They came to my home for water damage. A leak i the ceiling made some…read moredrywall come down. they immediately set their fans and drying machines. Then they started taking material out of my house. Apparently they're supposed to get an asbestos test first before they do any of this. They contaminated my whole house and my driveway. It ended up costing me $62,000 to have it abated properly!!! Thank you Chris!!!!

Monarch Heating and Air Conditioning - hvac - Updated October 2026

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