If we coukd give a 0 rating, we would. My nephew went for a routine ablation. He did't get proper…read morepain meds, but he was in severe pain and they didn't help. They refused him. We will never go there again. Terrible!

Again my husband was in this hospital and it is understood that there are a lot of changes going on…read moreso people should be patient. Anyway, all of the staff from admissions to discharge were fantastic. There are some needed changes such as communication but overall, very pleased. If you had a bad experience write a letter, please don't cut the hospital down for something that you feel was done to you. You are one in a million people they see and care for.

My mom had hip surgery here and then stayed on at their rehab facility on the seventh floor…read moreafterwards. The quality of care was excellent! Wow! Everyone we encountered from doctors to nurses to PT and OT staff were super friendly and caring!! The food menu is truly amazing! I was blown away by how many choices there are for every meal, and mom said everything was quite delicious! The only drawbacks are that the facility itself seems to be showing its age, and parking was a bit of a pain. They do have complimentary valet parking on weekdays, though!

The ER Waiting room was so dirty. It was disgusting. The wait time was totally unacceptable. Noone…read moreshould ever have to wait 16 hours in that awful waiting room. I arrived at 3:45 pm. My lab results were done by 6:33 pm. They didn't talk to me about my results until 6:45 AM and they couldn't figure out what was causing my sharp pains either. To make matters worse they stick an IV in your arm when you first arrive so you cannot leave even if you wanted to. I was released at 8:00 AM. I will never go to Elliot Hospital again.

I am writing to formally report a concerning experience I had during my recent appointment at…read moreDartmouth Hitchcock Manchester. I initially sought care after being advised by an urgent care provider to follow up with a specialist sooner rather than later. When I first contacted the office to schedule an appointment, I was informed that new patients were not being scheduled until August. I accepted this and ended the call. However, the following morning I received a call from your office asking if I could come in that same day at 11:00 AM. No explanation was provided for the urgency, so I assumed the doctor may have reviewed my imaging and felt it was important for me to be seen promptly. When I arrived, the check-in process was smooth, the wait time was short, and the nurse who brought me back was courteous and professional. Unfortunately, my interaction with Dr. Gould was very disappointing. Upon entering the room, his demeanor felt dismissive and rushed. After briefly examining the lump, he simply stated that it was indeed a lump and then presented two options: he could remove it, or I could leave it alone and monitor it. At no point during the visit was I given an explanation of what the lump might be, what the potential diagnoses could include, whether it was urgent or likely benign, or what risks were associated with either option. When I began asking, "What would you recommend...," before I could finish my question Dr. Gould interrupted me and stated, "I gave you two options, you'll have to decide which one." As a patient who is not medically trained and who was understandably concerned about a mass that had been discovered, I was hoping for guidance, explanation, and an opportunity to ask questions. Instead, the interaction felt dismissive and left me without the information needed to make an informed medical decision. Because of this experience, I left the appointment feeling frustrated, confused, and without answers about a health concern that had already caused significant anxiety. I hope this feedback can be used to improve communication with patients in situations where they are seeking clarity, reassurance, and professional guidance regarding potentially serious health issues.

Thank God for all the wonderful providers at DHC. I am pleased with all the improvements.read more

As a retired RN, I was skeptical of seeing someone other than my PCP, but I was very impressed with…read morethe provider. In fact, I may look into ConvenientMD Primary Care when it opens.

I had a very good experience in the children's cardiology department. The staff was outstanding - a…read more3hr appointment with various tests was made as painless as possible. Smooth check in, great nurses and Dr and even a patient coordinator to help keep my 18 month old distracted with movies, toys, etc... It is really difficult to keep a toddler in good spirits during an experience like this and I really felt they all cared and did everything they could to make the visit run smoothly. I am very grateful for the kind people who work at this hospital.

I transferred from West LA VA Med Center to Manchester a little more than a year ago and it's a…read moreworld of difference. My doctors in cardiology, neurology, even my primary are great and I can make appointments quickly. Not months like in LA. I also trust my doctors here. They're knowledgeable, efficient, and handle everything quickly. They take the time necessary with you. Great experience so far.

I dont know every doctor a VA Manchester but the ones ive interacted with are some of the worst…read more They are there marking time and collecting a paycheck. There is no concern for the veteran. If you suffer from chronic pain forget about getting real meaningful care. The administrators couldn't care less about whats going on because they dont like the current president. Manchester VA in my opinion is a complete shit show where care for the vet is not on the menu

Ok so I guess a lot of folks were wondering what happened to m In Early July 2025....Honestly, I…read morewish I could remember!! I had a motorcycle accident! I was on my motorcycle following my husband on his motorcycle to the beach, like we've done a million times, then all of a sudden I see the sidewalk and the next thing I know I'm coming too (in and out) in the back of an ambulance. I don't have any real recollection of the accident and very little of the days following! I don't know how many IVs one person should have but seems like there was one in every vein!!!! I Suffered a Traumatic Brain Injury and have been in the hospital for 2 1/2 weeks! Being a safe rider, I was geared up; with the most important piece of equipment being my helmet! If I wasn't wearing my helmet I would not be here to tell the story! At least the pieces of it I can remember! Ended up at Northeast Rehabilitation Hospital in Manchester in the Elliot! I have been working really hard with the medical staff and especially with therapy - making progress every day! The cohesiveness of this team has been so amazing! Dr Tower, the Elliot Hospitalists, the nurses, LNA's and therapy staff have been phenomenal!! The level of compassion, respect, care, dedication and kindness everyone has shown me has been outstanding!!!! Nothing like I've ever personally experienced in a hospital setting!! They have got my headaches dizziness and balance at a level where I am Hoping to continue on an upward trajectory and blow this pop-stand so I can go home soon! It will take some time to be back to my normal level of function but with the healing Northeast Rehabilitation and the love support and encouragement of my family and friends (asking for help and knowing I can't, aren't and don't have to do this alone) I am confident I will make a full recovery!! I will be forever grateful that I ended here for care!!!! Robin Danzi of Manchester NH!!

Don't believe the 24-7 hours of support they claim. HOME HEALTH services availability claim of…read more 24-7 is not true. I called their HOME HEALTH 24-7 number, 603-681-3500, at 7:45 am and got a recording the call was being transferred. then, i listened to music for the next 5 minutes. no one answers the phone! i tried a 2nd time and again NO ONE ANSWERS! i called the main number, 603-893-2900, several times and no one could help me. i asked for the RN on duty and she transferred to yet another voicemail in orthotics! the poor receptionist (who was very nice BTW) tried connecting me to Emily, director of HOME HEALTH and I got voice mail. i called back again and was finally connected me to the secretary of the CEO, Stephanie, who tried to patch me through to the director of the HOME HEALTH CARE DEPT. Weeelllll...... it took the CEO's secretary almost 15 minutes to find the head of HOME HEALTH CARE so we could do a 3 way conversation. i'm writing as this is happening. what a circus! I finally spoke to Emily, director of HOME HEALTH CARE, who FINALLY connected me to Mary, manager of HOME HEALTH, who said she wasn't the RN on duty but could fill in for her. who knows where's the on-duty RN?? the whole rigmarole took 45 minutes. unacceptable! i asked Emily why all this happened because she ought to know i was going to say bad things about her company unless they can explain this meltdown. she said she'd follow up with me after she investigates and i'll post an update if she actually does. this company might be ok for hospital rehab services, but from my experience, they do NOT provide 24-7 HOME HEALTH CARE support. have a back up plan if you use them for home rehab... UPDATE #1: i've not heard from the director yet (Emily) but here's what happened: Mary, the manager of HOME HEALTH asked me a lot of questions and said she'd call my doctor, then call my visiting nurse and then call me back. exactly one hour later, she called back and started asking a lot of the same questions. i asked her exactly what i was waiting on and she said "nothing"!? i reminded her that she said she'd call my nurse and doctor. she said she called both but the nurse can't come unless she gets permission for her to come today, Wednesday, instead of their next appointment day, which is Thursday. I see all my docs on Friday and am aghast that it's such a big deal for the visiting nurse to come 24 hours early to see if my issue is really a major concern. as a side note, Mary was just going blah, blah, blah. so i hung up and called the doctor's office myself. if that's what has to be done, i wanted to make sure it got done. i asked the doctor's office if they would give permission for the visiting nurse to come a day early because the HOME HEALTH nurse had not done so!! this begs the question: what the heck did Mary talk about when she called my doctor? apparently she didn't ask for the OK to come today instead of tomorrow. i'm not dealing with "Mary" anymore. that's a dereliction of duty for her not to ask. my doctor's admin said, "oh, sorry, the doctor is in a meeting. she texted me and i'm waiting for her to get out of her meeting to ask that." that was almost an hour ago. so i called the department in Faulkner Hospital where the doctor practices and asked them if any of the doctor's peers could give the ok? Answer: "NO, only your doctor can do that." my response, "ok, well, if my doctor is too busy to send a text giving permission for the visiting nurse, then i'm FIRING MY DOCTOR." (that of course has nothing to do with HOME HEALTH CARE at NORTHEAST REHAB but i just threw it in anyway.) amazing: just to get the nurse here 24 hours early, i'm considering firing my doctor who seems to be ignoring my pleas for help because she's in a "meeting". my doc's office is 50 miles away (in Mass) and i'm not supposed to drive (doctor's orders). of course, they asked if i could drive down. the answer, "not today." UPDATE #2: the doc just called me and is sending the visiting nurse over today to check things out. it is pretty unbelievable that i had to go through 3.5 hours of bull sh*t just to get a visiting nurse to come over and look at my wound 24 hours earlier than planned... UPDATE #3: well, apparently the manager of HOME HEALTH, Mary, has decided that no one there feels "safe" to come over to see my wounds. No one would tell me what was happening until my doctor called to tell me. Wow, i'm 64 year old woman, living alone, who just had surgery and they don't feel "safe" coming to see me because i vocalized my unhappiness about spending HOURS trying to get ahold of them.

I will never use this company again. They use deceptive billing practices and are unethical. I went…read moreinto the practice to purchase a product and wanted to pay cash for the item. I was told that I needed to furnish my insurance card even though I clearly told them I wanted to pay in cash and not process through my insurance company. They went ahead and processed through my insurance company and now I owe them more money than if I had paid in cash only. When I was there on the day of the service, I paid for it in total for the cash price, but now owe the balance the insurance company did not pay. I filed a complaint with the insurance company and will also be filing a complaint with the Better Business Bureau. I would not suggest ever using them!

Had swelling,stiffness, and pain in my shoulders and hips. Took tynenok which did not help. Was…read moreexrayed and told I had arthritis.after two extremly uncomfortable days. I went to Va urgent care and was diagnosed with pmr. was given prednisone which gave quick relief. I think the Dr. thought I was seeking drugs and missed the pmr symptoms. Too quick to judge

Brought my son in there today who has a complex and extensive medical history and wouldn't suggest…read morebringing a dog there for care. Worst patient care. Our nurse never came in. Waited 2 hours in a room with a blatant lie of, "the nurse will be right in!" The nurses and providers were at the nurses station the entire time, smoking and joking. Zero regard for patients. We left. Elliot Hospital has become such a joke. Steer clear!!!!