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    Molony Tile

    4.0 (4 reviews)
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    Ron "The Tile Guy" - Handmade ceramic tile

    Ron "The Tile Guy"

    (2 reviews)

    Eastmorland

    I highly recommend Ron The Tile Guy for your bathroom and kitchen tile needs! He is very reliable…read moreand goes above and beyond to make sure you're extremely happy with his work. Ron is also a tile artist. I'm very pleased with his work on my kitchen backsplash, island and fireplace tile work!

    Not a great experience. We contacted Ron to do our kitchen backsplash. On the phone and via text he…read moreseemed super nice and easy to work with. I should have been suspicious when he said he didn't need to see our kitchen first, nor did he want pictures, and didn't even need measurements. After we spent hundreds of dollars on unrefundable tile on his advice, and cancelled a family trip to suit his schedule, he was a no show on the day and time that he agreed on. Further, he stopped responding to texts and phone calls. Finally, after a month of no communication, I called him from a different number and he picked up. I don't think he was expecting me to call. He was rude and hostile and tried to blame us because we were "mean", because we had told him to cancel (which we didn't), and finally hung up and stopped responding to texts and calls again. I'm not sure what Ron's game is. Perhaps he has a problem that periodically pops up on him. He cost me some money and inconvenience but at the end of the day I hope he overcomes whatever demons he has. I thought I'd share my experience in case I can save someone else some trouble.

    Floor360 - Zoomed lifted seam

    Floor360

    (21 reviews)

    We got our carpet, floor tiles, and glass shower tiles from Floor360 and could not be happier!…read more Autumn was our designer consultant and she took her time to put together an elegant pattern together for our shower. My eyes sometimes have a more 'caviar' taste than what my budget allows, but Autumn introduced us to a happy medium that didn't leave me feeling as if I were compromising. She genuinely wants you to love the product and does not try to upsell their most expensive item on display. We did go and pickup one of the tile orders ourselves from their north/east warehouse, and there was a small miscommunication with the delivery, but I can't fault them since it was during a snowstorm and was eventually cleared up with a couple of follow-up phone calls. Pro Tip: if you are using a contractor, go through your builder to get their builders discounts.

    Summary: I Had a Contract with Floor360 -- Got a Defective Floor & Had to file a Lawsuit…read more I built a new home in 2024, and because I've done this rodeo before, my builder and I agreed I would handle the flooring, cabinetry, countertops, and lighting contracts directly rather than through the builder. I'd had good experiences with Floor360 in my Veridian homes, so I emailed Jen Fickling on Sept 2, 2023 proposing that Floor360 work directly with me. They agreed, and I signed a flooring/tile/installation contract via Dropbox on Jan 17, 2024. That contract contained the provision that "all installations done according to industry trade standards". I selected a premium 9.5" Shaw Expressions white oak floor (~$30K). When Floor360 came to install in February, the HVAC wasn't on and the required 5-day acclimation hadn't happened. Unbeknownst to me, my builder was a chiropractor who had inherited the construction company from his father, and the project manager responsible for site conditions like HVAC was his X-ray technician. To avoid delays, Floor360 and the builder privately agreed the builder would install instead of waiting for Floor360's next opening. The builder had never installed this product, didn't buy all required materials, and Floor360 knew this as well as knowing proper acclimation had not occurred. Unsurprisingly, the floor failed--and only then was I told the installation had been switched, despite promises that Floor360's "most senior crew" would do the work. The installation violated basic manufacturer requirements: no 5-day acclimation (installed mid-winter with no HVAC), fasteners spaced 15-24" instead of 6-8", no end fastening, and no required glue assist. Result: cracked boards, lifted seams, splinters, flared ends, and a wood floor that feels like walking on artisanal cobblestone. Shaw inspected, found 70% of boards damaged, and denied warranty coverage due to improper installation/acclimation. Replacement bids are ~$50K, and I legally have to disclose the defect if I sell. What makes this worse is the secrecy. I emailed the replacement designer, Nichole Abbott, repeatedly asking how installation went (2/14/24, 2/24/24, 3/12/24) yet no answers. When I asked where the leftover product was (4/23/24 & 4/24/24), she vaguely said she'd ask "the installers," leaving out the key detail: Floor360 didn't install it. Floor360 now insists my contract was with the builder, even though the builder contract explicitly allowed direct vendor contracts, Floor360 was paid via my personal funds & construction loan, and they accepted that arrangement in writing. Floor360 subcontracting with my builder to swap installation roles on the down low has nothing to do with their contractual obligation to me. The two people who negotiated the working model (Jen Fickling and Christie Thompson) have since left, and it appears nobody bothered to review the terms before denying responsibility. My attorney says the liability is clear. We've given Floor360 multiple chances to fix this; they haven't. So we filed a lawsuit, which you may follow by searching for them on CCAP. A complaint with DSPS/DATCP is in-process. Floor360: if anything here is inaccurate, reply publicly and I'll correct it immediately. You're also welcome to send corrections to my attorney. My only goal is accuracy and getting an undamaged & fully warranted floor. After reading our contract line by line, do you disagree that a properly installed, fully warranted floor is a reasonable expectation?

    Molony Tile - flooring - Updated September 2026

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