I would not recommend this company. I hired them for a move-in clean, for a new construction house that was very dusty. They were one of the few places in town that could do that job on a weekend, and guaranteed that everything would be cleaned and mopped (including low windows and cabinets). They charged us over $1,100 to clean (for reference on how ridiculous this is, we just hired an independent cleaner who quoted us $350 and she knows the square footage and details). We were not in the home during this clean, and when we came back we found that the floors were still filthy (our bare feet were covered in dirt), and cobwebs still in the window sills and corners of the room. We also found construction dust present in the cabinets. We called them to say that the job was not finished or done well, so they sent the same two people back. They cleaned and mopped and got almost all of the cobwebs. Then they charged us another $200 for the time. I called them to question the charge, as I felt it wasn't right to charge any more because they didn't do the job in the first place, and it was already over $1k. They refused to budge. Thus, I will never use them again. read more

They solicit business by bothering you despite being on a no solicit list. I would not let anyone in my home that can't value a homeowners wish or legal requirements. read more

Molly Maid of Northwest Arkansas - Unsolicited sales door to door - Home Cleaning Near Me - Rogers, Arkansas

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This place is a NIGHTMARE. We have a 1500 sq foot house and they charged us $333 after giving us a receipt that said it would be $186.58. We started with a deep clean to see how the service would go, before signing up for bi-weekly. The girls that came to clean were terrible. Took forever, talked the whole time, and missed windows, corners, baseboards, etc. So we called immediately after they left and said please cancel the service we're absolutely not interested. And to be hit with a $333 charge for a 1 time cleaning with a receipt for $186 is a crime. We called to dispute the charge and the person on the phone wouldn't believe our signed estimate? Not sure how we could make that up. Would not recommend to anyone, unless you're interested in bad cleaning for an outrageous cost. read more

Molly Maid of Northwest Arkansas - Confused on the $333 based on this signed estimate - Home Cleaning Near Me - Rogers, Arkansas

When I scheduled, Dispatch told me the cleaners could come mid morning. They were supposed to call the day before with a time estimate, they did not. They called the morning of at 7am to tell me they wouldn't be there until 3pm. At 12, I got a text saying they were on the way. How is anyone supposed to navigate that? So unprofessional. They showed up and I raced home, only for me to discover that when they were done they didn't clean the areas specified. They missed the key places that were in their notes. They didn't even do the floors in my pantry which is a relatively large space. They also just didn't do a great job, and used a weird cleaner that stained my toilet seat. I let customer service know in a voicemail, they texted me back offering to come back and clean the areas missed which would work if I didn't have company from out of town... the whole reason I hired them in the first place. It also doesn't rectify the ridiculous scheduling issues they have on their admin side. 430 bucks for subpar clean and crap service. 0/10 would not recommend. read more

They always did a good job but the initial cleaning ended up costing over 800 dollars (was taken off guard). Also, recently, they called and said they were increasing our rates by about 200 dollars a clean because "it is taking them longer to clean the house." I checked and the average cleaning time was 2 hours, and maybe a couple of times they stayed longer by about 20 minutes but the price increase was simply not justified. I am having to cancel service. The cleaners were great but the corporations doesn't seem very good. read more

Broke my Living Room window and claimed they did not it was 500.00 I had to pay out of pocket, called the mgr and he said we are not going to cover it. I called the corporate office and spoke with them, Then the mgr called me and said in a very taunting tone saying "you may have called corporate but we are still not paying for your window read more

Unfortunately I cancelled my service today. I received a letter from the company stating that their cost have increased and they were increasing my service cost for cleaning my home by over 33%. I will be searching for another cleaning service. read more

Absolutely love Molly maids! They are super friendly and get the job done. They aren't over priced like most places and quick at cleaning. They play attention to detail and are super friendly. read more

AVOID AT ALL COSTS!!!!! I would give less than 1 star but Yelp has minimum of 1. I am never one to write reviews however this needs to be public. I hired for a one time cleaning of a 1500 sqft house. I was quoted $98 per hour for a 2 person team (overpriced but needed asap) and no more than 2 hours and if so a call would be made. However I was charged $350 and no call. Not to mention they tried showing up two times after thankfully I was home to deny them or Im sure I would of seen a random charge. When I called to address the issue there was lack of customer support to say the least. oh yeah and they didnt clean at lease 5 windows read more

Do not recommend this service at all. First cleaning was fine. Second was noticeably not as detailed with visible dirt on floor and paper left on the floor behind a trash can. I have an inside dog and during the initial meeting/quote, I was assured that would not be a problem. They would put him in the backyard while cleaning and let him in before leaving. He was left outside both times, though I left a note specifically asking he be brought back in. They also broke an item. It happens and that's ok. The crew left a note but when I called and subsequently went in to get my key after cancelling service, I have yet to even be asked what the item was. Certainly no effort to "Make it Right". Pitiful example of customer service. read more

Molly Maid of Northwest Arkansas - Home Cleaning Near Me - Rogers, Arkansas

Moved here to NWA from California and I had movers coming in a 2 day window. I was able to contact Molly Maid last second and they were able to get team 2 there. They did an awesome job. read more

I have never been so disappointed in a company in my life. I requested a full house deep clean and I wouldn't even say that I got a surface clean. There was oven cleaner left in my oven, which I specifically asked to be cleaned, none of the window tracks had been touched--I had called yo make sure they do that, there was dirt under a rug that had been rolled up & I asked to be unrolled after they cleaned the floor, which did not get cleaned & the rug not unrolled, the amount of dust in my built in shelves was unbelievable, master shower barely touched & an upstairs sink full of dust. I called & they sent the same ladies--very awkward for me and especially when they argued with me about what they had done. They told me they removed everything from the shelves & cleaned them and when I swiped my finger thru the dust & held it up in front of her, she quit talking. They said they were not supposed to clean the oven, but they put & swiped around oven cleaner & then they said they were told not to go upstairs, and the shower floor looked better the 2nd time, but even when I said it's not sparkling & they grudgingly did it a 2nd time on the 2nd trip, I don't think the walls were ever touched. I'm not sure where the disconnect is, but be wary before signing your check for $750 for a sub par cleaning from this company that advertises themselves as a professional cleaning service! read more

Their Employee Stole From Me. My home was Completely Empty, save for a couple hats in one closet & a Metal Tealight Wall Decorative hanging above the non-shower-accent bathtub in the master bath. I have time stamped pictures from the evening before they came to clean & the house was locked up tight for the night, I went over and unlocked the backdoor an hour before they arrived and then came back to find the house locked up tight 10min after they left.. I walked the house, inspecting quality, and immediately noticed the hats missing from the bathroom closet & the tealight decorative missing from the masterbath wall. I checked the entire property, & they were nowhere to be found. I called their office and was told they put stuff in the garage. There were a few small items on the bench in the garage... not these. I sent pictures before and after & demanded resolution. They told me I was Rude for accusing them & prejudice against house cleaners for being a lowly working class (completely false. I'm prejudice against things being missing from my home) and refused to do anything about it. Said they "reviewed video footage" and see no reason to believe this happened. And refused to allow me to see that footage. ******** DO NOT HIRE THIEVES!!! ******* read more

We told them to clean only the down stairs which was supposed to be a deep clean. They sent 2 ladies who didn't speak any English. They talked on their cell phones almost the whole 4 hours that they charge us for. They used the microfiber towels over an over again just smearing the dust around and they just left them on the floor. What they call deep cleaning is a joke. They took out the brand new shower caddy and when they put it back they lost one of the suction cups that hold it to the wall. It was a horrible job and definitely not worth the money. When they arrived it took them 20 minuets to actually start working and the same when they left but I was charged $570 for 4 hrs when they only worked 3 hrs & 20 minuets, on top of that they were supposed to arrive at 1pm and they showed up at 3:30p. So it was late in the day and you can't really see the terrible job they did until you have some sun light. When you try to discuss these problems with their management they put you off and don't want to own up to the fact that their workers did a horrible job. They take you credit card info prior to sending out the workers and they bill you without giving you a receipt. I wouldn't trust this company at all, if you do hire them you will be very sorry and your money will be gone. read more

I just got home from vacation. Molly Maid came to my home while we were gone. They were in my home for 10 hours! The person on the phone called to tell us that their team still weren't finished yet. We just got home, expected our house to look amazing- especially after 2 person team that was here for 10 hours. And it doesn't look any different from how I left it. I'm calling the home office in Michigan tomorrow because I feel completely ripped off. I'm curious if the cleaning crew have a work up or a log of what they actually did, because I would love to see what all they accomplished in 10 hours when it looks exactly the same. When I was on their website looking up the home office section, I saw something about a 24 warranty. I love how Molly Maid didn't mention that when we booked, but they did know we were going out of town. How could we report back if we weren't happy within 24hrs if we were across the country? From reading the other comments, I'm not the only one who has had this issue. I should have read the reviews before I used their services. We hired a one lady team who clean my entire home, top and bottom in 4 hours. And she accomplished more than a 2 person team in 10 hours. We still had a room that wasn't cleaned! read more

To make a long story short, what was promised was not delivered. My mom (who came in from out of state to help) and I ended up having to clean my entire new house after moving in because the Molly Maid ladies did not do what was promised. I was upstairs with my 10 month old for the last 2 hours or so and while I'm thinking I'm going to have a spotless kitchen and bathroom, I've attached some pictures of what I found when I went to begin filling my drawers and cabinets... needless to say it was an absolute waste of over $300 and a waste of my time. We decided to hire Molly Maid so that what had been a very stressful month would be a little easier for me, Molly Maid ended up making our move in incredibly stressful. They did offer to come back and correct the mistakes, but waiting until that upcoming Monday to have them do that would have set me back even further. Also, they tried to charge me extra because they sent extra teams out and spent an extra hour than was quoted, they mentioned nothing of extra charges if they quoted me wrong in the initial walk through. After the poor job, they thankfully waived this extra fee over the phone, but then sent me a bill for it. Had to call them back, but they apologized that the bill was sent. Anyway, I would never recommend this company after this experience. I felt like someone took money from me and could have cared less that I am an incredibly hard working mother and just needed a little help. Instead all the women who showed up to clean my home might as well have walked in and spat. read more

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Dear Readers, Let me preface this by saying I wanted so much to love this service. My fiance` wanted to get me a treat for the new year and hire cleaners to scrub down our house. He was quoted on the phone a two person cleaning team for 2-3 hours would suffice and would be approximately $250...expensive but definitely in budget for an extravagant gift. The first day they were supposed to show up, the owner Michael(?) called to cancel because they were overbooked and he moved it to the following Friday. That Friday, I greeted the two person team at the house showed them the work ( I am not a picky person, I am friendly and overall a completely reasonable person.. and I said as much) and I went to work thrilled with my gift. To be clear, it's just my fiance and I, no children, we aren't hoarders or dirtbags, we just moved here so there's no junk, and our downstairs is completely bare, as in NO furniture, just concrete so nothing to clean. We return to find 6 people working on our two bedroom house 3 hours later and they finish up and state it will be $509. We weren't sure what to do but take it up with the owner, not the nice ladies cleaning our house. I called the owner as soon as the business was open the next day and he tells me "well I don't have any room to refund money because those workers were on overtime". What? So you cancel on me then charge me more than double the quote. I don't know about you dear readers but $500 is not a single service fee, it is a CAR payment. The owner's complete ambivalence about business practices was also very evident! Never call this place without a quote written in blood and signed in front of a judge. read more

Estimate was inaccurate. Sold me in all the things they would do and estimated it to take 2.5-4 hours at 107.50$ an hour. After four hours the downstairs was neglected, floors not done countertops now wiped down, appliances not wiped down baseboards not done... they then asked for two more hours which would be $670. They sent two people to do all that. I grabbed a rag and did my countertops and dusted and I'll do my floors tonight. I've never paid so much to get so little!!! read more

I left a review on their page warning others of their services and price they ended up charging.It was not a job worth what they charged ($550!) and what was communicated about services was also not granted.Their response from my review was that I signed the contract, so pretty much that was it. Also,when I called and canceled I thought I was going to speak with the person that I had the consultation with, was not the one that answered, so I was taken back and just canceled, she did ask why and I mentioned $550 was way too much for what we needed and then she mentioned our other cleanings monthly would be $220- which I no longer trusted after reading reviews from others, and did not want to be overcharged again! I did not know if I was speaking to answering service and thought I was calling the woman who I had a consultation with since I was given her card with what I thought was her number, but apparently me not going further into why we canceled to someone was a reason for them to assume.I called to cancel- apparently I owed them an extensive explanation -but I knew it would be useless and I could do a review to warn others online. They also responded on my review (that I could not reply back to), that I said on the phone that "I was happy and enjoyed the service, just not the price".That was untrue, I never said those things and for them to outright lie, makes me wonder about their replies to other that have had a bad experience with them, as people cannot reply to them. for them to take advantage of responding to online reviews, is wrong. We did not ask for a "deep clean". There was no mention of "deep clean" in person or on their contract, the contract just said initial clean. We have a brand new, already clean house I just wanted dusting in living room, kitchen, bathrooms, vacuum, mop, and our master bedroom cleaned- a standard cleaning. In our consultation she said it'd take 2-3 hours at $98 for 2 people for "initial cleaning", if they went over that and needed to go to the 4-5 hour mark, they were to call. There was no call, but stayed for 5 hours. More importantly if we're paying $550 it better be outstanding- it. was. not. We had to straighten everything on all the shelves that were still dusty and straighten art on the walls that were also still dusty. Bed sheets were not cleaned, but pillows were rearranged to make it seem like it was, windows we asked to have cleaned were not cleaned, shower not thoroughly cleaned, etc. All a person had to respond with was, that I signed a contract. So, they got me there- but it does not say "deep clean" and said up to 4-5 hours, but I took her word they would call-my bad. When I thought it was going to be around $300 I was fine with picking up some slack. It is hard to find a good housekeeper-once you have a good one and they retire and you try to find another and doesn't go great, you start to put up with stuff. The most we've ever been charged with someone to clean is $200, $550 is absolutely ridiculous.They have a 24 hour policy to let them know if anything else needed to be done- our bill wasn't given to us till 2-3 days later. Also, it is very inconvenient to have them come out to finish a job they should have done in the first place.We had family coming into town. But to charge us $550 is criminal, they also did not need to be there for 5 hours. But I think what is most upsetting is to put words in my mouth in a reply online that I cannot respond to is pretty low.So,I'm calling them out here now and anywhere else I can due to their untruthful remarks, and hope I can detour someone else into using their services. Not worth the way over priced service. Also they broke two things, which I let go. yw,mm. Update: Oh, after this review, a Michael just tried to call twice in a row- too little too late, buddy! I'm certainly not going to get on the phone with you at this point, after your lies you replied with on my review on your site, and what else-continue to go round and round with you over the phone, too? No thanks! So, It's a week later that I posted my review -so what?!?!- it wasn't at the top of my list of things to do until now, we had family in town from wed-sun. -we didn't get the bill until family was in town. and could not have cleaners come back out on Tues, but so sorry that was inconvenient to you! So, I guess we BOTH didn't get what we wanted now:). What difference does writing a review a week later matter? Still shocked tbh. Any more excuses? I feel like you need to read my review again on why I didn't go into further explanation on my phone call to cancel-I've exhausted that point- again -not going to go round and round with you. If you charge people outrageous prices for what you all provide and also are untruthful, don't expect them to be eager to speak with you when you finally call. You could have called after we canceled, if you needed a further explanation. I was misinformed and hope to save someone else from being misinformed as well read more

I was moving across country, purchasing a house in Fayetteville. I scheduled a deep clean / move out clean for $360. When I arrived at the house, the key was not where they said they left it so first thing I had to get my locks rekeyed. Upon entering the house I saw dirty ceiling fans untouched, sticky floors, cabinets uncleared, a big red stain on one cabinet shelf and so on! I called and spoke with Michael. Unfortunately he would do nothing because of their policy that they must be notified within 24 hours if things aren't properly done. I thought about it for several days and called back. Once again all he would say was "I'm sorry, " I did get angry after about the tenth I'm sorry and finally told him he wasn't a decent human and a terrible business person if that's all he had to say. I asked if he would please send someone to clean the fans and cabinets. He got ugly and said yes but he couldn't tell me when they could get there. I told him Monday would be fine but all of a sudden he said he would have someone there in 10 minutes, take it or leave it!! Y'all I paid them $360 and I got a non clean house and an attitude from Michael. Do yourself a favor and don't even call them!!!!!!! read more

We had a move in clean scheduled for 6/9. It was supposed to cover cleaning the base boards, clean the oven, clean cupboards, bathroom.... The house was completely empty and the previous owners left it pretty clean. We know this because we bought the house in May and our kids did a video walk through for us. We were driving across country. I wasnt going to be there in the 10th to I spect and have them re-clean if necessary. It was on our arrival the 14th, I wondered if they had been there at all. Our bathtub had been cleaned. So someone had been there. The mirror that was left had dust on it. The base boards don't look to have been touched. The previous owner took their washer dryer. It was dirty in that spot, mostly the baseboards. I tried to put silverware away. It was greasy inside so the cupboards and drawers were never cleaned. I wiped the backsplash. It was hideous. I just put something in the oven. Yeah they may have turned on the self clean and swept it out, but the rack was all crummy and the very back of the oven was filled with sute. I called and talked to the guy who said 2 of them were there for 3 hours. No freaken way did they work for 3 hours... that is 6 man hours total. All he could say was we were there and you have to call in 24 hours to have us clean. Their lack of service cost almost $400. There was not an I'm sorry There was nothing offered to help deal with the issue. There wasn't even. I will let you talk to a manager. Never use this company unless you are there looking over their shoulders. So sad an Arkansas company can't be trusted. read more

NO RATING! THE WORST SERVICE!!! Cleaned two bathrooms for 2 hours and charged $196. We called the company and complained and the manager Michael did nothing to rectify the situation. He kept repeating he would send someone out to re-clean the two bathrooms. What he doesn't understand is they were hired to clean the house not just two bathrooms. Imagine what they would charge to clean the whole house .....OUTRAGEOUS!!!! DON'T use this service!!! read more

On the first visit scratched hardwood floors and damaged concrete floors, left front door unlocked. Said they would fix floors so gave them another try. Terrible choice. After months of inconsistent service, breaking small inconsequential items (without telling you), they broke a very sentimental family item, have not addressed, and then charged the $142.16 on credit card on file for "cleaning" the house on day they broke item. Save yourself the headache and choose a different service. read more

I am very disappointed with Molly Maid. My first initial cleaning was good and so was the second. After that, the quality and consistency were all over the place. I had to have them come back and clean after they missed an area, and another time I called because they didn't clean my kitchen counter. They also left my door unlocked 5 times so I could never trust them to clean when I was out of town. They broke the spindle on my clock and I took it upon myself to deduct it from the cleaning amount since they did not put forth any effort to make it right. It was very difficult to get in touch with them because they rarely answer the phone. I cancelled their service over 2 weeks ago and still have not received my house key. read more

I am a live in caregiver for my mother, and among that and two jobs it is difficult to keep the house clean. We have had housekeepers over the years, but it has been several years since we had a good deep clean. The team at Molly Maid was great. We were amazed as they wiped down places we had forgotten existed! It was a lot of work, but our beds were made, our home was dust free and they even added a few signature touches. It is pricier than self employed cleaners, but keep in mind they bring ALL the cleaning equipment so you don't have to furnish a vacuum or cleaning products. Also, they are licensed, bonded and insured, so any property damage or incidents are covered. Great professional service. read more

First...You'll never see the same people twice Second....You'll never get someone that can actually speak English Third...You'll never get anyone that is actually in the country legally. First cleaning was good, no problems or complaints. Second cleaning was bad, the crew was there for hours. Doing what? I have no idea. Found cigarette butts in the yard. There was, of course, no third cleaning. read more

Office staff is very rude. They did not clean what was promised. They left cleaning equipment in my house on several occasions. I basically had to re-clean everything when they left. They were also a bit over priced. read more

Giving this company one star because it makes you do that. Jesse came to my house and said it was clean enough they did not need to do an initial clean. So I set up a monthly cleaning 3 ladies came to my house for an hour and 45 minute. No attention to detail company does not clean windows dusting is with a feather duster, throw rugs are left on the floor and vacuumed to be sucked up and ruined by the vacuum cleaner rather than taking outside and shook, kitchen cabinets are not wiped down stainless steel items in the kitchen are not wipe down the only thing the lady in the kitchen cleaned the microwave, wiped off my countertops and she never left the kitchen area. Then I'm told she was in training yeah you think!. house baseboards were missed, then they'll tell you it's because you didn't have the initial clean NEXT something happened in my master bathroom after Jasmine cleaned it water was flowing all over the flool.. I recieved a phone call from the owner Michael apologizing for the incident and he waived the cleaning fee and to let him know if anything comes of the plumbing issue I thought this was nice until I get a bill for that cleaning fee and Michael doesn't not remember calling me. BECARFUL who you let in your house, Lucy not very good at customer service she is pretty good at fueling the problem with no Solutions sorry ma'am everybody has their own opinion read more

Fantastic cleaning from Molly Maid!! Recently moved out of my townhouse and Molly Maid made it spotless inside! Their attention to detail was incredible. Would highly recommend them and definitely will be using their services in the future. read more

One of my tenants hired them to clean a house he vacated, they charged him three times what it would have cost for my staff to clean it, and they did a really, really bad job. I would have fired them immediately. read more

Services promised in the initial consultation for weekly cleaning were not provided by the cleaning agents. We were told by the first pair of cleaning agents that our home was clean enough already and they were "supposed to do the blinds" but they were not going to do those or wipe down our washer / dryer because they were already clean. These same agents came in complaining about the 6 hour job they had just completed. It was clear that they did not want to do the work necessary to clean our home as promised. They missed detail areas like windowsills, dust webs, fireplace mantle, back of the garden tub as well as obvious areas like outside of toilet, outside of fridge, inside and outside of microwave, dining room table placemats and centerpiece were merely wiped around and not under or cleaned thoroughly, etc. When called for a review of services the next day I noted a list of everything not done with and was courteously promised the situation would be corrected. The following week, a new team was sent out along with a quality control inspector. This team seemed much more professional and did a much better job. However, there were still some details missed like thoroughly cleaning the wood bedroom furniture, the ceiling fan lights, ceiling and baseboard dust webs and general dusting. Our stainless steel refrigerator was cleaned but still looked terrible. The method of cleaning used was to merely put product on a rag and wipe the outside leaving it streaky, spotty and not getting it clean. When called for a review the next day I mentioned that we liked this team and would like to have them back. Our thinking was that we could go over some of the detail misses and the team would get more familiar with our home with regular cleaning and it would get better. I also mentioned that I used our personal spray stainless steel cleaner directly on the outside of the refrigerator after the team left and it looked like new - and that I would like that method used on it for future cleanings. The next week, the same team was not sent as requested. They did a worse job than the first team! Again, blatant misses on the outside of toilet, inside of microwave, hair and dirt remained on the tile floors, dust in obvious places like nightstand, dining room table piece, glass tables and decor in living room, back of garden tub and the list goes on. This team left a used glove behind on my nightstand. Then they moved so fast to get out of the house that they were packed up before even speaking to us or asking us to look around... they were in such a hurry to leave we had to stop them to give them the check. There was no follow up phone call this time to check on our satisfaction. We were done at that point. With the cost of monthly services being more than our brand new car payment, we truly expected a much better experience with Molly Maids. At the very least, we expected the cleaning services that were promised in writing at our initial walk through and consultation. Instead, we ended up spending our time going back and cleaning the areas that we paid to have cleaned. It makes us feel like we should be demanding a refund! read more