I trusted Jacob and his team with replacing 600 sq ft of flooring in our open kitchen 2 years ago. Within 3 weeks of the install I noticed planks separating in some places & beginning to push together/mountain in others. I pointed this out to him, and he came back by with his team. They slid the planks back together and said it was probably due to the humidity or foundation of our home & that they may just separate a bit. I was annoyed by the fact that we weren't offered any type of refund or compensation, and instead offered a discount if we decided to do hardwoods with them (laughable!) but whatever...
Well here we are two years later and there's not a single spot on my floor that doesn't look like this. We have had multiple professionals come out and confirm that this was a terrible install and not due to the humidity or foundation of our home at all. One of them even stated it looks like Jacob and his team simply watched a YouTube video and then decided they could tackle our floors. "The worst job I've ever seen" from another. We are finally getting this disaster replaced this week, and the icing on the cake is that we are paying A GRAND less for the new install from a highly reviewed, high integrity business than we did for this piece of crap floor we have had to manage and keep our kids from hurting themselves on for 2 years straight. GOOD RIDDANCE to this whole experience & I hope no one trusts this team the way I did. You will regret it. read more