As a resident, I truly wanted to love living at Canyon Creek because the property itself is…read morevisually beautiful and has so much potential. The grounds, nearby parks, and overall atmosphere create a very upscale and welcoming environment at first impression. One of the best parts of the area is how convenient everything is -- stores like Target and Costco are close by, there are beautiful walking areas nearby, and even local community touches like a woman selling honey from her own farm and bees that make the area feel warm and unique. There were also genuinely enjoyable moments within the community itself. Resident events and the overall energy often brought a lot of laughter and life to the property, and you could tell many employees were working very hard while trying to balance a large amount of responsibility at once. However, over time, my personal experience living here became frustrating due to ongoing operational issues behind the scenes. Multiple maintenance concerns and work orders in my unit remained unresolved or were marked completed without being fully addressed, which made it difficult to feel heard as a resident. Communication and follow-through often felt inconsistent, and it seemed like management was struggling with limited resources and inconsistent staffing support. What disappointed me most was the gap between the luxury image the property presents and the actual resident experience when concerns needed to be resolved. There is clearly potential for this community to be exceptional, but stronger organization, consistency, and long-term care for residents would make a significant difference. I genuinely hope the property receives the support and structure needed to reflect the standard it aims to provide, because the foundation is there.

Living here has been incredibly disappointing and stressful. From the very beginning, there were…read moreserious issues with the apartment that were never properly addressed, and the management consistently showed a lack of professionalism, communication, and basic respect for tenant privacy. When we first moved in: * Nearly all the outlets were old, loose, and unstable -- a clear fire hazard that was never fixed. * The washer was extremely loud and clearly broken. * Using the oven made the whole apartment smell like a barn or animal shelter. * There was an ant infestation from day one. * The toilet frequently wouldn't refill, forcing us to manually open the tank and fix it ourselves. * We were overcharged for our parking spot, paying double the agreed-upon amount. * The windows were smoker-stained, and while they eventually came to clean them, they entered without giving proper notice or explanation. Ongoing issues throughout the lease: * Valet trash service has gone weeks without picking up trash. * We submitted a work order about a wasp nest near our closet, and it still hasn't been addressed. * Management rarely answers the office phone, and half the time no one is even in the office. * The worst experience was during a routine inspection. I had just gotten out of the shower and was undressed when they knocked. I yelled through the door to wait a moment, but they opened the door anyway. I quickly jumped out of view, so they didn't actually see me, but even after I told them I wasn't dressed and asked them to wait outside, they stood halfway in the doorway of my apartment. I was home alone, extremely uncomfortable, and trying to get dressed. I emailed and left voicemails afterward to express how upsetting and inappropriate this was -- no apology, no acknowledgment, no response. This place is poorly maintained, unresponsive, and at times invasive. I would strongly caution anyone considering living here -- it's just not worth the stress or the risk.

Kind and friendly staff. They returned my call within the hour and were able to answer my (many)…read morequestions.

WARNING: Before you sign a lease, think twice…read more In my experience, the owners are extremely unwilling to spend money to properly take care of their residents, and the management turnover has felt like a revolving door. Unfortunately, when serious problems come up, it seems like the residents are the ones left dealing with the consequences. We pay top dollar for a three-bedroom apartment, likely among the highest rents in the entire complex, and the way management has handled a major plumbing and remediation issue has been incredibly disappointing. This is especially frustrating because last year we already had to deal with a separate mold/moisture problem involving the ceiling and roof throughout our entire apartment. After going through that, finding ourselves dealing with another significant moisture and mold-related issue has been extremely frustrating. A plumbing problem that was not our fault resulted in water damage and visible mold in our kitchen. Management never told us what type of mold was found or whether it was ever tested or identified. What was particularly concerning was that some of the workers who came in to clean and remediate the affected area were wearing masks and full protective suits. We were left wondering what exactly they were dealing with and why no one was willing to explain it to us. We are now living through remediation with our entire kitchen completely inaccessible for "at least a week." A large drying heater/fan has been running continuously, 24/7, creating constant noise, heat and discomfort while using OUR electricity. Our kitchen is sealed off in plastic, there are strong chemical odors from the treatment, and we have no kitchen sink or dishwasher. When we asked about temporarily staying somewhere else during the remediation, management refused to provide a hotel or Airbnb and instead told us to file a claim with our own renters insurance. I am not willing to pay a deductible or potentially affect my insurance costs or claims history for damage and remediation that we did not cause. The alternatives offered were a refrigerator, microwave and hot plate to set up in our living/dining area, along with paper plates and plastic utensils. I have a nicely furnished home, and I am certainly not going to put a hot plate on my wood dining table. But what really makes no sense is that if we were to cook on the hot plate, we would have no kitchen sink to wash the dishes in. I can only assume we were expected to wash those dishes in our bathtub. A hot plate, microwave, paper plates and plastic utensils are simply not a substitute for having a functioning kitchen. We are also dealing with the noise, dust, heat, odors, inconvenience and disruption of having remediation and construction happening in our home. I work from home, which makes the constant noise particularly difficult, and my kids will soon be starting their online college courses from home as well. What has been most frustrating is the lack of empathy and transparency from management and the owners, particularly when it comes to discussing compensation for the loss of our kitchen and the significant disruption to our home. Instead of simply recognizing the impact this has had on our family, it has felt like we are having to negotiate over every small accommodation as though we somehow caused the problem. I understand that unexpected repairs happen. What matters is how a property takes care of its residents when they do. In this case, we have felt like the burden has been placed almost entirely on us. We pay top dollar to live here, and we expected much better consideration and support during a situation that was entirely outside of our control.