I'm in the process of trying to schedule my fifth visit to the Southwood Medical Centre, and so far…read morehave been disappointed at almost every possible opportunity. The first two times I came in, I arrived more than 2 hours before the clinic was set to close, on their "walk in days" only to find out my travel had been in vain, as they already had a sign up saying they'd closed the walk-in service for the day. When I finally DID manage to get in (had to take a day off of work so I could get there first thing in the morning, and even then I had to wait for several hours before they OPENED said service. These hours seem to be completely arbitrary and dictated by little more than whim), I was finally seen by a doctor who has since retired. He ordered me a bunch of tests, I got them all done and came back, only to find out either he or his assistant (he couldn't seem to remember who filled out the acquisition form) ordered the wrong test, so I had to wait another month to get the right one done. This doctor alone left a lot to be desired, as his "bedside manner" was awful. Every question was put as if I was in a police interrogation room, and he came across like he wanted me to feel guilty for everything from my dietary choices, to my choice of job... but now that he's retired, I'm stuck trying to get an appointment with the doctor who's filling in for his patients, and this is proving even MORE difficult. I've called 4 times to set an appointment, the first two times I was told not only was he not in that day, but neither was his assistant and apparently nobody else in the clinic is qualified to write something down in his schedule (give me a break), and told to call back. When I finally DID get the right person, I was told he "only comes in on certain days, and doesn't usually stay the whole day" so the only way I could see him was to make arrangements to miss work. I did so, getting approved to leave an hour early from a shift... but then, part way through the day ON THE DAY of the appointment I get a phonecall that told me, and I quote, "The doctor decided he wants to leave at 3, so you'll have to come earlier" and when I told her I couldn't my appointment was cancelled outright. I then called back about a half hour later, after making an arrangement with my supervisor to leave early. After being on hold for over a half hour (being picked up twice in that time and asked to 'Please hold'... and this in an office with 4-5 assistants) I was picked up in time to be told (at 2, an hour before the Doc's already early departure) that now he's decided he's "done for the day". I ask when I can book another one and am told (again) "We're not sure yet, this is the last day he has scheduled for now, call back next week." At this point, I'm rather upset and tell this assistant that I find this way of treating patients rather unprofessional and frustrating, and that this constant neglect could lead to serious complications when patients are waiting for sensitive test results as I was. At which point I told her "thanks anyway" and hung up.... 10 minutes later SHE CALLS BACK TO ACCUSE ME OF ABUSE! So, after waiting it out a day or two to call back and see if I could see another doctor to avoid this kind of behavior and his abnoxious assistant, I was told to come down for the walk-in service on Saturday, and after paying bus far and dragging myself down there first thing in the morning on my day off, I find nothing but a sign on the door from the day before saying "We will be closed tomorrow (Saturday) sorry for the inconvenience!" ....Oh, Southwood.... sorry doesn't BEGIN to cover it. So here we have doctors treating their practice like a hobby, showing up when they like for as long as they like, then just up and leaving with complete disregard for their patients, assistants that blow you off and leave you on hold for inhuman ammounts of time for no good reason, give you the run around and refuse any sort of service, then chew YOU out if you dare get concerned about the nature of your health care, and yet the ONE shining light in this whole ordeal was the sweet, good natured receptionist who was busting her ass to try and help me reach the right people. I feel sorry for her having to be associated with this miserable dump. I would honestly suggest waiting until you're in a state to need the ER over going to this place... you'll get much better care, and probably get seen sooner. Update: As if all of this wasn't bad ENOUGH, I made an appointment at another linic but was told I'd either have to get a copy of my results from Southwood, or would need to be sent for all the same tests again... but in order to obtain my results, Southwood not only charged me 'photocopying fees' (which were 10 times the usual rate of an actual copy establishment) but failed to mention on the phone that they only accept cash! So now they're charging me for spending two months wasting my time.

Walked in on Oct. 23, 2017 for a sinus problem. It was my first time there so did not know what to…read moreexpect. I did not have to wait long. I received excellent attention and care. The doctor I saw was very attentive and explained my problem thoroughly. I am from out of the city but may try to get the same doctor as my family doctor. I live in a small town east of Calgary where the medical situation is terrible to say the least. I don't know how one doctor there can even keep his license to practice.

Dr Ghobrial is an awesome Doctor which I have had for going on 16 years. Like any other clinic,…read moreespecially walk in, sometimes it can get really busy. Dr. Ghobrial tries hard to get to see all but the time he gets for each person is shortened. During Covid was a trying time but this Doctor and his GREAT STAFF held it together and reassured all that all will be OK if you just used caution. Mary on the front desk is a God Sent. She welcomes you as you walk in and once you get to know her she takes your health seriously and is there for all your concerns. I would definitely recommend this Doctor, and Clinic.

Great clinic. Friendly staff. Dr. Gerald Mills is the best family doctor I've ever dealt with…read more Definitely not the type to just write a prescription to get you out the door as quick as possible. Always treated holistically, physical and mental health as part of a whole.

I saw a lovely lady at the grocery store today wearing the same knee brace, on the same leg that I…read morehad injured, that my ortho surgeon had suggested I use. My heart went out to her. The brace was large, heavy looking and ran the length of her leg. She walked quite slow, had a significant limp, and when I greeted her and looked her in the eye, she seemed very unhappy, and kind of........defeated. This all struck me where I live because that so easily could have been me, and would have been me, had I not gotten involved with Merrylee and her compassionate, talented colleagues at Bonavista Physio. It takes special people to work with cases like mine, week in and week out, investing quality time, giving direction, support and encouragement. I really got that at Bonavista. My quality of life today speaks to their awesome ability to transform, with reasonable client cooperation, of course, a devastating injury into a work of healing. A big part of what I took away from Bonavista Physio is education. I now know what stretching and strengthening moves to do twice a day, I have learned how to intelligently increase degree of difficulty, when and how to just chill, recognize a flare-up and what to do about it, although - probably due to my physio inspired level of fitness - they are rare. And, funnily enough, when the movements that were specifically designed for my healing get fun, and they did, things get kind of magical. I am actually happier and more fit now than I was before my knee injury. As part of my rehabilitation, I started walking 10-15 min a day, and now go for 35-50 min walks (although the other day I hit 63 min, just sayin') 6 days a week. I have lost about 50 pounds in the process, and friends, in all honesty, all of this simply would not have happened without the awesome direction and support I got at Bonavista Physio. As I left the grocery store, walking happily and easily in the sunshine, I realized just how lucky I am. I mean, I frolic now, for reals. Bonavista Physio, and all who bring their efforts to it, are a permanent part of my ongoing healthiness and happiness. GOOD JOB PEOPLE! Sincerely, Tammy McNabb

I had a 9:15 appointment and the place just opens at 9:00. When I got to the clinic at the…read moreappointed time, I was told that the therapist John was too busy to see me. What could have happened in the 15 mins, that he couldn't see me at the appointed time. He just blew me off and I had to re-schedule! That is totally unacceptable and a total show of disrespect to the client. Even doctors just let you wait longer if they're running late! I never scheduled another session with John again. I seriously thought of going elsewhere for the rest of my sessions too.

I am here right now and I have to say, it's pretty nice…read morehere! I came for a mri and the people here are so nice! I haven't got care yet, but only downside was the MRI was broken but got fixed

The BEST women's clinic i've been to, by far! Not only is everyone (from the front desk team to the…read moredoctors) super professional but they are incredibly empathetic and do their best to make you feel 100% comfortable. I felt like not only did they do an amazing job with my checks (PAP, Breast Exam and IUD removal) but they do their best to impart knowledge as to the process, and what you can expect after procedures. Dr Wong, the clinic owner is incredible, I will definitely go back. I only wish more doctors took this patient-forward approach. Many times at other clinics, I've felt like a number on a production line, I felt like as soon as the doctor walks into a consult they are already trying to get rid of you. So glad I found this clinic!

Dr. Yan is an amazing Dr. I have suffered with chronic migraines for almost 15 years...tried every…read moretherapy out there from specialists to neurologists , naturopath's , meds. I was not living only barely existing after the first treatment, and it has been three weeks ......no migraines...honestly it feels like a miracle. She is so knowledgeable and understands just what you are going through as my daughter is going also with different issues and is feeling so much better. Thank you Dr. Yan. Lynne L.

Dr Yan is a very nice lady but is in too much of a hurry to fully evaluate her patients. Rushing 3…read morepatients through every hour doesn't give you enough time to access and really care about your patients. There is much better Dr's in town. I visited Dr Yan 10 times with little results, I visited another lady in the area once with 90% recovery results. Sorry but I have to be honest.

I've gone here for years and always appreciate the time and expertise given to me during my…read moreappointments. Rick is very gentle in his approach and is very thorough. I really like being able to book my appointments online. It's a huge clinic with lots of clinicians and programs!

This review is based completely on my interactions with my particular therapist - Darcy. I drive…read more30 minutes out of my way because the care he provides is so fantastic. If he should move to another clinic, I would immediately drive to that clinic for treatment. I have been going to Darcy for the last 5 years. I sustained a serious injury in a motor vehicle accident and though I have chronic pain from it, regular physio helps keep me moving and allows me to do things that I otherwise would have a hard time doing - specifically my love of running LONG distances. When I told Darcy that I wanted to run a marathon, he kept me going and provided me with feedback on what types of training would be best for my body. He's excellent with all types of patients and is realistic about what will work best given your particular situation. He IS a Canucks fan though and he does give me a hard time about the Flames. Sometimes I let him get away with the trash talk, let's be honest, the Flames make it hard to defend them on occasion. I should also mention that the rest of the staff are excellent as well. The other individuals that assist throughout the course of my treatment are efficient and pleasant. 17/30

With regards to my Life Mark review, Panther Sports Medicine is where I went after I left Life…read moreMark. It was so refreshing to visit a physiotherapist who actually adjusted the routine to each individual person. Panther Sports Medicine has many locations across the city, but we were lucky enough to attend the clinic with the owner of it all, Scott. He was such a pleasure to be around too. He would talk to me while poking and prodding, and make jokes to keep me comfortable. I could tell that he really knew what he was doing. Perhaps it was because of all the letters and titles after his name! I was glad that after leaving the friendly environment of Life Mark, Panther showed me the same enthusiasm whenever I visited. The girls at the front desk were always happy to see me and remembered me by name, first and last. They actually let me take home and keep a book I was reading while having physio. I completed my physio before I could finish the book, and they said no one else had touched the book in years, so I could have it. It was fantastic. What cuties! The quality of service at Panther was exceptional. They first did an initial assessment to see where my problems areas were and went from there. I still got the heating pad (and a little nap) every time I went in, but they did so much more to my body. I had acupuncture and intramuscular stimulation, as well as full use of an exceptionally equipped gym. Panther provided regular reports to my insurance company, so they could keep their files up-to-date on my recovery as well. Not only was the treatment phenomenal, but so were the people! Panther Sports Medicine should be a top choice for physical analysis and treatment. The physiotherapists really know what they're doing, and prove that to you when they help you make a quick and full recovery.