This Farmers agent has excellent service. Laurie and her staff treat their customers like family…read more They are truly dedicated to your insurance needs.

Mary did great job, Laurie heard and did good job, respect and friendly. Checked my policy from…read moreIowa to Arizona but ouch, my coverage here is high. Decided to keep my AAA auto club insurance but will keep me going to Phoenix office :(

Nice, helpful staff. Good rates. They always work with me to find me the best rate for my…read moreinsurance. :-)

From the owner: We're Nice Folks To Do Business With!…read more Locally Owned and OperatedServing Mohave County Since 1979

Trini is very personable. Feel that she will go that extra mile to help & make sure that you have…read morethe coverage that you need. Trini & her staff are there to answer questions & are always helpful. Have had Trini as our agent for 19 yrs. Couldn't ask for a better agent .

We've been with All State insurance since we moved out here 11 years ago. Trini has been an…read moreoutstanding agent that goes above and beyond to make good suggestions for us. She's always there with confidence and her friendly nature. I am not interested in looking elsewhere for our home and car insurance. She has "always been on our side." ;) Thanks Trini!

Matt is a great help a went out of her way to help me get the coverage needed at a great price!…read moreThank you for staying after hours on Friday to finish up!! Your time is appreciated!! G. Schulin

I highly recommend Bryan and his office staff. Bryan is one of the most honest people that I have…read moreever dealt with. When we 1st moved here he made us feel at home and saved us a lot of money. He and his staff are very professional and efficient. I have had State Farm Insurance for over 4 decades. This is the best agent and staff I have ever dealt with. I have several different policies that I switched to State Farm because of Bryan and his staff.

Again, like others have said, this review does not relate to the Kingman office, but it does relate…read moreto the company and I think people should know about their devious practices. This company didn't mind charging me for full coverage on a 25-year-old RV that I did not drive but lived in. When it came to a claim, they refused to even consider my claim because the RV was old -- must be wear and tear. They dragged this out over months and demanded that I provide all kinds of documentation and wait for an inspector to come out and look at the "damage" only to just delete the claim and not return phone calls!!! It's a game and they are the SUPREME game players. Enjoy their telephone messages where they say "I am the perfect person to take care of your needs! Please leave a message with your name and address and birthdate and drivers license and insurance information and policy number and claim number -- if you have one -- I will get back to you before the end of the day." And no call back????? Even their inspectors won't answer questions. Lies. All lies. If you are older, be wary. Their game seems to be to drag it out so long that you forget about it and/or give up. The game is to make it so difficult for you to meet their expectations that they have a good excuse for telling you to just go away. No explanation just go away. And then when my car overheated in the middle of the desert and I called for roadside service and they said "you don't have roadside service," which I did!!! So I had to pay for it myself! I called to complain that night and they said, "well, you can go to our website and fill out a claim and we will evaluate whether or not you have a valid claim. But yes, you do have roadside service coverage. Oops. That's what they do. The game is you provide every bit of documentation that they demand and then WEEKS go by while they evaluate, evaluate, evaluate, inspect inspect inspect, and oh by the way, wear and tear doesn't count for anything. This is purely Accident Insurance and the only way they're gonna cover anything is if you are in an accident! A vehicular accident. Well, how does that happen if you don't drive the RV? Why did they insure me in the first place? Why did I pay insurance every month for both my car and my home if they had no intentions of covering any claims? They just close the claim and don't tell you anything. Customer Service says "We can't help you. Please call your agent/representative if you have any other concerns. Have a beautiful day." in other words, "Go away or forget about this because we have already forgotten about you." What a crime this company is committing against its customers. I had no idea that Progressive reps are so well/trained to deny claims. Amazing. I do not use them anymore. But I didn't wanna leave without letting other people know the game.

This has nothing to do with the local progressive office in Kingman. I come to Arizona from Vermont…read morefor the winter. This year crossing the country the undercarriage of my fifth wheel was collapsed to the right after so evasive moves in road construction. My right side wheels were sticking out and my left side wheels were inboard. What I got from progressive insurance after my 500 dollar deductible was 200 dollars to repair the cardboard belly where there was damage from the collapse. So now I'm sitting in an RV that I can't take home or sell. I'm stuck in Arizona. I got insurance incase something happens. Well it happened. Buyer be ware. Read every word of your policy.

So two years ago I left a review because I couldn't get my agent on the phone. Only after leaving…read morenegative feedback did I get a call AFTER I had already contacted the actually insurance company to get some basic information. At that time I could only get the receptionist on the phone and NEVER my agent! After the negative feedback I got a call allegedly from a supervisor all apologetic but of no use to me because I already found my information. Now two years later I find myself needing urgent information and I can't even get a receptionist on the phone!!! My rates just keep going up and their service just keeps going down! Sadly the information I need must come from them, not that actual insurance company. After this review, I am sure that they will call me, WHEN IT IS TOO LATE!! Obviously they will no longer get my money. I will be switching providers!!! Pay attention to the other ratings, they too cannot get service!!! Do yourself a favor, stay away from this joke agency!

Very helpful people. My Fiancé was paying over $200 for car insurance and they helped him get…read moreinsurance for just a little over $100. I am only paying around $70 for mine and that will drop again in September once it has been a year.

Deana's staff has exceptional customer service. Both my husband and I have only had State Farm as…read moreour auto and home insurance firms. Deana also makes the effort to reach out to customers which is very much appreciated. Unfortunately, State Farm corporate including claims no longer has the same outstanding customer service. This poor customer service has very little to do with the agents as the agents have no control over corporate policies.

My family has been with Deana Nelson State Farm for about 5 years now with auto & home! The entire…read moreoffice staff along with Deana are awesome! I have referred family and friends to do business with them!!!

Denise Myers from Farmers Insurance/Bristol West is unprofessional, irresponsible, and unethical. I…read morewould give her negative stars if I could! Working with her has been nothing short of a nightmare. She does not like to talk to people and almost rarely answers phone calls. When she does respond a few days, sometimes a week later, she will only text or email you. Complete lack of customer service skills. I was not happy with my experience with her so I called to cancel my policy. I spoke with her over the phone and told her to close out my policy. A week later, my bank account was debited the full premium and my policy was still open and active for 6 more months. I called her, she didn't answer, and i left a message. A few hours later, she texted me that she needed my new policy information so she could backdate and cancel my policy. If only she had done her job in the first place and canceled my policy when I called and spoke with her. Why do I get the feeling she did this on purpose? I ended up spending over 2 hrs on the phone with Bristol West and even they wouldn't take responsibility for Denise's mistake. Ugh, in the end it took a month for me to get my money back. What a horrible experience.

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Kingman, AZ area since 2003, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.