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    Mohamed Ghumra MD

    4.5 (2 reviews)

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    Duly Health and Care - Duly Health and Care Logo

    Duly Health and Care

    2.3(3 reviews)
    0.0 mi

    My wife and I have been going to DuPage Medical for 15 years. It was actually called something else…read morewhen we started. Anyhow, they offer services that are uncommon at most medical practices. No matter if its a test or a procedure, most likely they offer it. They have locations all over the area so they are easy to get to. This appointment was for my wife. This particular office was friendly, professional and clean. The doctor was great as well. What more can a person ask for? It was too far from home for us. We went here twice. So future appointments will be at another DMG location closer to home.

    Dupage Medical Group has always been my provider and I've never had a problem prior to the Duly…read moremerger. All Duly doctors are in my network from Blue Cross. Duly knows this and in fact charges me the in network fee at the time of the appointment which I promptly pay. Recently, Blue Cross has started saying that my doctors are out of network. They say that it is because Duly has provided incorrect information and needs to correct it. Duly's response to me is that they have done nothing wrong. File a complaint with the insurance company. I have probably spent 10 hours of my waning life on this. It almost seems like somebody made a big bonus slashing the back office expenses for the next hedge fund sale. I guess that trying hard to return Ill gotten insurance proceeds would also have a deleterious impact on net operating income for that next hedge fund sale. I am writing this for 3 reasons: 1. I would actually like some help with this from the company for a change. 2. If there is something systematic in this, there may be many other old codgers who have been paying too much (as I did before I noticed what was going on) because they thought Duly was the same old Dupage Medical Group who they had come to trust. 3. Next hedge fund: Look very closely at how much you'll have to spend to rebuild the decimated back office or refund improper billings. Further, if anyone else is experiencing this in network/out of network phenomenon with Duly, one of the Duly miscues that Blue Cross mentioned to me is that they had a mismatching Federal Tax ID for my doctor. The ID on the billing did not match the Federal Tax ID which Duly had given to Blue Cross. If they don't match, I'm told that Blue Cross considers it out of network. This "might" be an honest mistake with a merger. Saying it is the patient's problem is unconscionable.

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    Duly Health and Care
    Duly Health and Care

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    Lekshmi Venugopal, MD

    Lekshmi Venugopal, MD

    3.5(2 reviews)
    9.8 mi

    As a patient of this doctor for over five years, I have always been treated with the utmost concern…read moreand respect by both the doctor and the office staff on every visit and phone call. Dr. Venugopal is a warm, caring doctor who has treated me for stress, anxiety, panic attacks, PTSD and clinical depression. She works closely with me to make sure my needs are addressed in terms I understand. She encourages questions and is very patient. She closely monitors my medication to ensure I am neither over or under medicated. She encourages my active participation in my treatment. I highly recommend her.

    Dr. Venugopal is a very good doctor who is very knowledgeable. I also think she is conservative…read morewith medication, which makes her a good doctor (in my opinion); however, her staff is HORRIBLE. I find her receptionist to be rude and lazy most of the time. She refuses to call in scripts and makes me call my pharmacy and make the pharmacist call in ALL requests to the doctor. I've never dealt with an office who won't give the doctor a script request. I find the receptionist lazy and very inefficient. Often, I have to keep calling the office and asking if the refill was called in. I've been told by the receptionist that she will NOT contact me when the script is called into the pharmacy, and I can just "keep calling your pharmacy until it gets there." HUH??!! When I tried to explain to the receptionist that this is a very inefficient way to know when I can pickup my daughter's meds, she replied, "it's the only way, because I don't know when or IF scripts are refilled." Then, "sleepy sounding receptionist" hangs up, and I spend the next 5+ hours trying to guess when to pickup my daughter's meds, and if they've even been called in at all. The receptionist also blames ME when she never returns my calls. When I finally get upset because I can't get the office to call me back, the receptionist says, "I left you a message. You must not have gotten it." This excuse worked the first and second times, but by the 3rd time, it's just annoying. Even when I explain that I don't have any missed calls from the office and NO messages, the receptionist than blames my phone and says "something must've happened." Huh??! No, nothing "happened" other than I can't seem to get returned calls from this office. Today, after waiting for 2 days for a return call, I was told "sorry, the doctor already left for the day, so you will need to wait another day before she can call in medicine for your daughter." So, tomorrow will be DAY THREE that we wait, when this should really take 5 minutes. It might be time to search for other options in St. Charles. As I mentioned, Dr. Venugopal is a great doctor, but if you want to see her, be prepared to fight with her receptionist to get refills, appointments or returned calls (and be prepared to be blamed too). I've had experience with other psychiatrists' offices with my daughter (in different places we've lived), and this office is definitely one of the worst to deal with (because of the staff).

    Ascension Saint Alexius - Hot Starbuck's in the lobby.

    Ascension Saint Alexius

    2.1(192 reviews)
    9.9 mi

    I am thankful for the healthcare professionals and care team at this location…read more From the registration staff, to technicians and medical professionals, even volunteers and security, I have typically had a positive experience. Only downside for me is the cost of care for tests, or things not covered by insurance. (Check out alternative places, like Bright Light Imaging for CT Scans or imaging). The halls and main spaces are kept clean and in order. I especially appreciate the staff in the Breast Care Center. They are very caring individuals. I also find it is a perk to have a nice Starbuck's in the lobby here too, so you can treat yourself to a hot or iced beverage after an appointment. And, this is your reminder ladies (and men) to practice self care and get checked regularly each year. You matter! And this is a nice place to go when care is needed.

    I've heard very mixed reviews of this AMITA location from people who have been there. This was my…read morefirst visit since AMITA bought out Alexian Brothers several years ago. My visit was to the lab. I didn't know where to go so, when I entered the building and saw the information desk, I asked. I was pointed to another desk just a little further into the building. When I got to the lab test, they greeted me pleasantly and I gave them the lab orders. They immediately took me back and ran the tests. I had the results from one test that afternoon, and the other required a few days so expect to hear about it next week. They were fast, pleasant, and I thought the quality of service was very good.

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    Ascension Saint Alexius - Wearing pink for my annual mammogram.

    Wearing pink for my annual mammogram.

    Ascension Saint Alexius - The bruise on my arm as a result of a toradol shot for "pain".

    The bruise on my arm as a result of a toradol shot for "pain".

    Ascension Saint Alexius - Nice windows

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    Nice windows

    Mohamed Ghumra MD - neurologist - Updated May 2026

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