Hallways smelled dirty and bathroom had a water leak. I thought it was okay for one night but they…read morecharged me additional fees without giving me a bill for it on my credit card. They said they don't know why I was charged.

So disappointed! So glad we only stayed one night. I gave an extra star because the manager tried…read moreto make it right. The walls were super thin. Kids running up & down the hall at night and woke us up running up& down the hallway again about 6:30 in the morning. A paper was given when you check in about being quiet certain hours and if police were called they would evict you. Why give that paper if the noise complaints aren't enforced? The front desk was informed the night before about the noise. And there was also seedy ppl hanging out around the area and at the Circle K across the street. When we woke up, we showered, got dressed, spoke to manager & left. The balcony didn't look safe. The room needed maintenance.

This is really nice Best Western Hotel. So the hotel has 2 sections, the main building, which is 4…read morestories high, and an annex section which is 2 stories high. Our room ended up in the annex section. Behind the hotel is open green space that I'm pretty sure belongs to the hotel, and backs onto the Otonabee River. It's very pretty and picturesque and I think a nice place for like an outdoor wedding. Our room itself was pretty standard. We had a queen bed, couch, coffee table, flat screen TV, microwave and small fridge. The bathroom is small and is just the toilet and bath tub. The sink is outside of the bathroom. There's a gym and a pool, neither of which were used by us. Lots of free parking. The breakfast area is nice. Since our stay was during the Covid-19 Pandemic (not our preferred time to travel, but our journey was ultimately for an interment), the hot food was served in "to-go" pre-packaged servings by an attendant (it was a breakfast sandwich with bacon, egg and cheese on an English muffin when we were there). The attendant also serves you coffee and tea. Everything else is single serving individually wrapped and you can serve yourself with those (e.g bottled juice, yogurt, packaged pastries, granola bars, etc.). The dining room was open, with tables spaced out, but we opted to eat in our own room. I was satisfied with the Covid precautions. We paid around $120 a night. I would stay here again. Hopefully next time under happier circumstances, both personally and from a global health perspective.

This place is TIRED!! Very dingy, damp smell throughout, wallpaper is peeling, housekeeping was…read morefair at best... Bed was fairly comfortable and shower was good and front desk staff was friendly but nothing else really positive to say. We stayed here because it was convenient to family we were visiting but next time we'd look for another hotel or an AirBnB rather than stay here again.

Arrived at 2:30p to check in for two nights and was told check in is at 3:00 unless we wanted to…read morepay more! The next day we got back to our room at 4:00p and it had not been made up with clean cups etc. They don't answer the telephone so I went to the front desk and I was told that after check in they don't clean your room!!!! Parking is off-site as well. There are plenty of other nice locations to stay in Peterborough so don't be disappointed and try to stay at this disgusting excuse for a Hotel.

I made several attempts to contact the reservation person via voicemail but I never heard back. In…read morethe end, I just booked the hotel online. Thankfully, the person at the front desk was able to apply the group discount for my group. On the day of check-in, I was not allowed to check in early. On a separate occasion, I asked to use their bathroom but was told that there was no bathroom on the main floor that I could use. Front desk was pretty efficient and got me my room keys very quickly. The lobby was quite plush but because it had snowed, it seemed difficult for them to keep the lobby clean and dry. The elevator is slow and the stairs are a bit confusing. The furniture as you come off the elevator is a little sparse and seems out of place, as we had a writing desk and chair when a couch may have suited us better. The corridor seems a little warn. The walls were cement blocks that were painted over in a dull yellow. Our room looked like it hadn't been renovated in forever but it did have a fireplace, which we couldn't get working. There were no instructions either. The beds were not comfortable. There is no view. The outlets didn't want to hold your plugs but for one night, we would manage. We did have a problem with our toilet because it couldn't stop filling the tank. When we called, we were advised that there was no maintenance person onsite on the weekends. So, we got moved to another room. We heard from others that one room leaked into the room below causing a flood. The second room was a lot nicer, it had a king sized bed and a pull out couch. No improvement in comfort though. Television had limited amount of stations, nothing really for children. Still no view. Wing chairs had seat covers on them. The room also had a mini-fridge and a microwave and a 2 person whirlpool, which we didn't use. The bathroom was definitely bigger and much nicer. This room would probably be suited for a romantic weekend for two. The breakfast room only had 3 tables, which wasn't a lot, so, I am not sure how they manage seating there. There is also a washroom on the main floor but it has a mop and a bucket in it. The business centre looked like a nice table with a computer on it. The breakfast was very continental, with toast, oatmeal, etc. So, don't expect a lot but it's enough to get you started. For the most part, I felt that this hotel is run down but the owners were trying very hard to be hoteliers.

This place really reminds you of the way things used to be about reserving a hotel or motel--in a…read moregood way. It is one of the very few places that lets you pay for a room with cash, while most other places require a credit card. Though our particular room was tiny, it seemed that they do a lot with the small space you get, as you get a mini fridge, a microwave, and a good selection of satellite channels. As well, it appears to be one of the lowest priced if not the lowest priced motel in Peterborough, and we were lucky that there was a room available, even though we went in the shoulder season, just after school-age students had gone back to school. It is rather minimalist in the food and drink offerings (no vending machines for food and drink), but for I and my husband, we tend to bring our own food and drink, so it was not that critical for us.

The staff were very nice and helpful…read more The room was as expected. It included two double beds, a microwave and a fridge. Loads of pillows. There were no extra blankets, and the room was too cold. We couldn't get the temp controller open, so we couldn't turn up the heat. Lots of hot water in the shower, though. The room could have been better soundproofed, but it wasn't unacceptably loud. Might be worse if the room is near to the laundry/ice machine. Breakfast options included waffles, yogourt, fresh fruit, sausage, eggs, cereals and baked goods. Free wifi worked well enough. We secured a better rate by calling the hotel than by booking online.

Got this place through Priceline name your own price but not which hotel for USD 50/night for two…read morenights. The moment we walked inside the premises, third hand smoke filled my nostrils from the lobby, to the hallway, to the room. Coin laundry, complimentary internet, mini-fridge, microwave, tv in room, the sheets weren't enough to keep me warm at night, having to run the heater or provide my own insulation from the cold room. Hot breakfast included which were bagels, muffins, hard boiled eggs, sausage links, bread, juices, cold and hot cereals. I saw other guests receiving the Globe and Mail newspaper but we didn't have one at our door either morning of our stay.

Huntsville, Ontario Location: We stayed here 2 nights paid $350.14. Friday night arrived, dropped…read morebags, and went to a Family Wake. Returned 11pm, crack was discovered. Friday night, Front Desk said no maintenance to change it out. Saturday morning, spoke to housekeeping working on the floor, they had maintenance come up. Maintenance arrived, tools placed on the counter, on top of my families toothbrushes!!!! I cleared the bathroom immediately of all personal items! Maintenance worked for 1/2 hour, but could not complete the job, they left to get other tools. 1/2 hour later, still not able to change it, a screw had to be sawed off. We needed to leave for the Funeral Service, we advised Maintenance had to leave. I was not comfortable them being in the room while we were out. **It was obvious that Covid19 protocols were NOT being followed.** Returned after midnight Saturday and checked out Sunday morning. Spoke to Front Desk Clerk Sunday, advised the toilet seat was cracked and pinched everyone, every time was used. Was told "oh well". So why was the CRACKED toilet seat not changed when house keeping cleaned the room before our arrival? Was it because it was never seen, as it was never cleaned? Would not surprise me. Very disappointed that this difficult weekend was topped off with a unfavorable stay at Motel 6.

this stay was the final straw that made me download yelp. upon arrival at 7pm we attempted to check…read morein and were told we had to wait a minimum of 15 minutes. the regular check in time is listed as 2pm... what? we waited in the lobby as other guests were told to wait and turned away. after 30 minutes we were told the room was ready. during the wait we watched the staff rush to resolve an issue with the other rooms that required cleaning. the hotel was unfortunately overbooked (as it is move in weekend for the nearby university) with students and parents. unfortunately this incident with some students led to a biohazard in one of the rooms (which we overheard from the staff.) my nosiness aside, the room was okay, although the microwave, shower, and mini-fridge were left uncleaned (which i do not blame the staff for at the time.) and our window gave us a great view of a homeless encampment.. as soon as we unpacked the fire alarm sounded for a full minute, we left but the event was unexplained and assumed to be accidental. we did go downstairs later in search of the "outdoor pool" stated in the advertisement, which unfortunately we were informed does not exist. our stay was ultimately, rough. i do not at all blame the staff, as they were clearly massively occupied with the emergencies at hand (and in an unfortunate rush) but it seemed to just be one issue after another here.

Beware 24-hour cancellation policy…read more I never post reviews, but I feel motivated to share my very disappointing experience with unwary customers. It seems it's the only redress available to me. I wasn't actually able to stay at the hotel. Our car broke down this morning, so we had to cancel our reservation for tonight. I spoke to the hotel, and they would not budge on cancellation policy, so we're being charged the full $217 for a service not provided. I booked through Expedia, and one of their agents also tried to get the charge reversed, to no avail. The situation is out of our control, and the hotel's lack of flexibility is completely unreasonable. Unless you can predict the future with 100% certainty, DO NOT book at the Hampton Inn! Would give it zero stars for zero service and flexibility if it were an option. Needless to say, I will never again stay at a Hampton Inn anywhere. In response to the above review on another forum the hotel responded that the cancellation policy is set by a third party. Again, an Expedia agent contacted the hotel to ask for a refund on my behalf and was told that they would not make an exception. The hotel has pocketed almost $220 of my money for doing absolutely nothing. Just the extra expense, aggravation and lack of compassion I need as I now also have to pay for car repairs and delay my trip to visit my dying mother. Thanks a lot!

From the owner: Kick back and have fun at our new Hampton Inn by Hilton Peterborough hotel. Located just minutes…read morefrom downtown Peterborough's unique shops, cafes and attractions, you can enjoy our proximity to all that Peterborough has to offer. Visit the zoo, have fun at the casino or check out the Canadian Canoe Museum. Unwind in a comfortable guest room, complete with free WiFi, an HDTV and comfy bed. Work from the desk, charge your device with easy-to-reach outlets and fuel yourself with the in-room coffeemaker. Start your day with a free hot breakfast, including favorites like Belgian waffles, fresh fruit, yogurt and more. Our 24-hour Treat Shop offers snacks, beverages and travel essentials, and you can enjoy free printing in our 24-hour business center. Go for a dip in our indoor heated pool and work out in our fitness center. Host an executive meeting in our 8-person boardroom, equipped with the latest A/V technology.

Considering what you pay for this hotel, you do get your money's worth. They offer a free hot…read morebreakfast (waffles, toast, eggs, sausage) and all of the other continental treats as well. Best part is that they serve good coffee! They have an indoor pool, hot tub and exercise room. And the hotel is right on the main strip, close to everything. The staff are incredibly personable and make sure your stay is pleasant. The rooms are dated, but clean for the most part. Not many tv options, but the wifi is great. They could upgrade the beds too. But all in all, a great budget friendly hotel.

I liked the hotel but not Super Travel. They charged twice for the same room. Very bad app.read more

Extremely rude staff at the reception desk! I had to wait for the rest of my party outside the…read morehotel room and every time anyone came to the desk they had to ring the bell multiple times just to get the receptionists to come out of the back room instead of gossiping to eachother. It was way over priced for the poor quality. Totally dated and looks as if it hasn't had any changes to a single thing since the early 90s. Sad old bedding, carpets and furnishings. Bathroom looked like a crummy house bathroom. The only bonus is the attached Kelsey's. Would not stay here again.

Part of the Choice brand lodging, it was alright place to stay with breakfast included…read more Mini-fridge, microwave, tv, coffee maker, indoor pool, jacuzzi. Free parking, adjacent to Kelsey's Restaurant. Their friendliness feels a bit forced, insincere. There's a waffle maker to make your own waffles. Their scrambled eggs aren't of the quality I cared for. If you want, go get some frozen strawberries, whipped cream, or maple syrup to really enhance your waffle breakfast. For the similar rate, I'd prefer Super 8.