1. Modiphy

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Baton Rouge, LA

Modiphy

4.0 (4 reviews)
Closed • 8:00 am - 8:00 pm

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The UPS Store

The UPS Store

(23 reviews)

Having had disappointing service at other UPS Store locations, I did not originally set out to stop…read morehere. I could not locate the other place I was looking for, so i stopped in to mail a gift to a friend. It was around 4:30 on a Friday afternoon, and the place was pretty empty, so the employee was fast to assist me. Employees are wearing masks and there are dividers and sanitizer stands. The gentleman who assisted me was super easy to work with, very friendly, and he was very personable. Within about 10 minutes, everything was packed, protected, paid for, and i was out the door with an estimated delivery date of Monday. Easy breezy. Bonus.... about 11am on Saturday (the very next day...), I get a message from my friend thanking me profusely for the package.... wow... two days earlier than expected (which was great bc they were home and not at work to receive it)! Good work, UPS, I think i'm back as a customer!

Complaint Regarding Delivery Failure - Tracking #1Z1WE1024209387418…read more I am submitting a complaint regarding the handling of my delivery for tracking number 1Z1WE1024209387418. I initially received a notification that the package required a signature and would be delivered March 5, 2026 between 1:00 PM and 4:30 PM. When the package had not arrived after 4:00 PM, I contacted UPS and was told the delivery would occur by 9:00 PM that evening. The package was not delivered that day. The following day, UPS attempted delivery at 2:33 PM, at which time no one was home to sign for the package. When I saw the notice, I immediately called UPS and was told the driver's supervisor would be contacted and that I needed to be home at 6:30 PM for a redelivery that evening. I made arrangements to be home at that time, but no delivery occurred. I then called UPS again and spoke with a supervisor named Rudra, who informed me that the package would not be delivered until the next day, although he could not confirm a delivery time. The system was showing a delivery window of 12:15 PM - 4:15 PM, but there appeared to be no coordination between customer service and the actual delivery operations. This situation required me to adjust my schedule multiple times and potentially miss work based on inaccurate delivery information and commitments that were not honored. Customers should not be expected to take multiple days off work due to unreliable delivery windows and inconsistent communication from UPS representatives. This experience has been extremely frustrating and reflects very poor service and lack of coordination within UPS operations. I would appreciate clarification on how this situation occurred and what steps UPS will take to prevent similar issues in the future.

Modiphy - web_design - Updated November 2026

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