The owner of the company was a hoot on the phone! Women owned. Jordan and BJ arrived very promptly,…read morekept in touch from when they left to when they arrived. They were efficient, professional, and polite. Very happy with the service, recommend them and will contract with them again.

They were able to get me done the same day I called them. They offer a veteran discount.read more

As a customer of ARCE Heating and AC since 2018 who has invested thousands of dollars in their…read moreservices, I feel obligated to warn others about their unprofessional conduct and disregard for customer commitments. After years of them persistently promoting their maintenance plan, we finally signed up last year, believing it would ensure priority service and regular system care. How wrong we were. ARCE cancelled my long-scheduled maintenance appointment with just 24 hours' notice, citing a need to prioritize emergency no-AC calls. This cancellation came despite the appointment being made 6 weeks in advance and my having adjusted my work schedule to accommodate it. When I offered to reschedule to the following week - though inconvenient - they insisted they could only schedule during July 4th week, knowing I had already informed them I would be out of town. I was surprised by their inflexibility and unwillingness to work with my schedule, even when I tried to be accommodating. What's particularly frustrating is that regular maintenance is essential for preventing AC failures during peak summer months. By pushing my maintenance appointment to July, they're essentially creating a situation where my system could potentially fail during the hottest part of the year - exactly when emergency service would be most difficult to obtain. One can't help but wonder if this is intentional, as emergency repairs are far more profitable than routine maintenance. If they consistently prioritize emergency calls over their maintenance plan customers, why even offer a maintenance plan? The professionalism of their Operations Manager, Jacqueline, was very disappointing. She failed to call as promised, leaving me waiting for hours throughout the day. When a response finally came, it was just a dismissive text. After questioning when I would receive a call, I was told they were too busy and their only solution was to cancel my prepaid maintenance membership and issue a refund if I couldn't accommodate their last-minute schedule change. The refusal to even have a phone conversation about the situation insinuated that I, as a long-term customer, wasn't even worth a few minutes of their time for a proper discussion - even if the outcome wouldn't have changed. Talking to your customers is typically a basic professional courtesy. For anyone considering ARCE's services: be aware that scheduled maintenance appointments apparently mean nothing to them, and they'll cancel with minimal notice regardless of your schedule or loyalty as a customer. Save yourself the frustration and find a company that actually values their customers' time and honors their commitments. Update: In response to the business owner's reply: I want to make it clear that at no point was I "combative." I remained respectful throughout my communications, even when faced with last-minute cancellations and a refusal to even discuss other options than the one option they provided. Regarding their mention of "privacy boundaries," I have not violated any laws by sharing text message correspondence. In South Carolina, it is entirely legal to share written communications I was part of--particularly when done to clarify facts and protect against misleading claims. I shared these messages to provide transparency and defend myself from the company's attempt to discredit my experience. The fact that they responded with veiled legal threats instead of accountability is deeply disappointing and says more about their customer service than anything else. Any further threats from this company will result in me escalating the matter as well.

Charli came out on time, was professional, and did a thorough maintenance check on my system. He…read moreexplained everything clearly and made sure everything was running properly before he left. I appreciate the honest and friendly service.

Requested 4 bedrooms and a set of stairs to have carpet cleaned. Luis was able to do it on date I…read morewanted and was very professional and prompt. The carpets look and smell fresh and I would definitely recommend him and will use him again.

Luis is amazing! He did an incredible job on my carpet. Will definitely be calling him again!!!…read more Highly recommended!

We needed Dryer Vent cleaning (overdue). Called the last place I reviewed and never herd back…read moreagain. They arrived, the price was right, and took them no time to clean up and go. Recommended.

We bought a house that likely never had the dryer vent cleared out and our clothes were just not…read moregetting dry, even after 3 runs in the dryer. I got bids from several companies through Yelp and ABS was the most readable quote. I got them scheduled and they showed up when they were supposed to do the job, they assessed the situation and got up in the attic to clean out the vent pipe leading to the roof. After around 30 minutes or less, the guys were done. Since then I have had ZERO issues with the dryer and should have gotten this done when I bought the house. Good service, I would use them again.

Hired Andrei for some small repairs around the house -- leaky kitchen faucet, loose door handle,…read moreand a couple of shelves that needed hanging. He showed up on time, got everything done quickly and cleanly, and explained what he did. Fair price and solid work. Would definitely call him again for future projects. Highly recommend!

Excellent work, very professional, prompt service. Will contact him again for future needs.read more

Very polite and personable young man, trimmed my bushes, fast work and very fair and reasonable…read morepricing. Im 71 and he got at it with the hard work you afterwards will feel i got my moneys worth.I will use more of his services

James was great. Had him install pine needles, he was very professional and did a great job at a…read moregreat price.

Wonderful company to work with. They did everything we asked for (ceiling repair as well as…read morerepainting), and for an exceptional price compared to others. They do a great job of communicating and kept us in the loop on the progress of the project. Would definitely recommend using them.

Completed work on schedule and within budget. Came back to fix minor issues. Took care to not…read moredamage floors and cabinets. Would use again and recommend to anyone.

Booked an online quote for leveling my backyard and seeding grass. Owner contacted me within the…read morehour, scheduled quote for same day. They were on time, professional and knowledgeable. Timely quote, service agreement and work scheduled.The crew showed up completed, leaving my back yard looking great! I will use them for more outdoor projects and will be recommending to all my family and friends. Thanks again for a job well done.

From the owner: We offer a variety of services including Landscaping, Hardscapes, Grading, Land Clearing, Tree…read moreRemoval. We also offer hauling materials, for a DIY project such as mulch, stone, sand. We offer services in junk removal, and also trash dumpster on new construction, remodel projects.