In early February, my three-year-old Bosch 800 series threw the E15 error code -- showing a leak…read moresomewhere with water puddling in the base of the dishwasher. Called Mr. Appliance. They were very friendly and came out to fix it on Feb 12. They fixed it ($179), and it lasted a week before it threw the same error code again. They came out and looked at it again, and recommended a part with a bigger fix, so we said OK, and we ordered it. On their third trip to our place they came out Feb 24 and installed that new part ($505). That fix worked, and the tech was very friendly, but a week later it threw yet again the E15 error code. I called their office in frustration and three days later they still hadn't called me back. So I called in again and they promised to come out and make it right. After another few days' wait, they came out again on March 10, looked at it, fixed it up, and that fixe lasted, yep, about a week. They came back on March 24 and recommended another fix (only a $30 part this time), and they installed it on March 28. This time I was assured it was fixed for real, and it seemed like it was running fine just like every other time the tech was here. But yep, the dreaded E15 error code came again three days later on March 31. So we've been eating off paper plates on and off for six weeks, Mr. Appliance has come to my house six times, made four repairs, at a cost of over $700, and my dishwasher is still broken. The tech is super friendly and seems knowledgeable, but he certainly hasn't actually fixed my dishwasher. They don't seem to have anyone else to send to fix it. Their management takes a few days to call you back even when you're obviously dissatisfied, and their only solution to make it right is to send their people back to repeat the same attempt. So if you've got an easy job, maybe Mr. Appliance will be the right fit for you. But if you've got a tricky job I can't recommend Mr. Appliance, while their techs are friendly you may find yourself wasting six weeks of effort and hundreds of dollars and yet have to replace your dishwasher anyways.

Your technician replaced the compressor on my Thermador wine cooler after diagnosing it as the…read morecause of the cooling issue. However, a little over a month later, the unit stopped cooling again. During the follow-up visit, the same technician identified severe corrosion on the heat exchanger and a refrigerant leak. Thermador later confirmed that the unit is not repairable, and I was forced to purchase a replacement out of pocket at a discounted price (which is currently backordered). I want to express my concern that this corrosion and leakage likely did not develop within such a short period of time. It seems far more probable that the corrosion was already present during the initial diagnosis and simply went unnoticed. If that is the case, the compressor replacement was only a temporary fix and did not address the root cause of the problem. I understand that I was informed that the leak is being treated as a separate issue and therefore not covered under the repair warranty. However, from my perspective, I paid for a repair which ultimately failed because the underlying problem was not identified or resolved. I sent you an email and I am still waiting for your reply almost a year later...

I called about my Whirlpool front loading dryer which stopped drying with various symptoms. I…read moretalked to Nate who listened patiently to my description of my situation and shared some initial thoughts as to the cause of the issue. Already a good customer service experience so far and this was before the actual visit! Thankfully Nate was available to come by the same day and identified a related issue causing the problem. I appreciated his willingness to troubleshoot, help me resolve the issue, and also take care of a few adjacent matters along the way to ensure my dryer could perform as well as possible. I will definitely call again for my appliance repair needs!

He diagnosed my problem right away. He recommended using enzyme tablets & kindly texted me…read moreinstructions on when to place the tablets & also pulled it up on Amazon on my phone so I ordered the correct tablets. Very thorough and professional. Will use him again for sure when I need other home appliances serviced.

He was quick and efficient, repaired my washer by taking out a large coin. I was given a quote of…read more$79 on the phone and without telling me how much more I was presented with a bill of $230. He did good work and fast but I was shocked at the price. Make sure to ask for quote BEFORE the repair is performed

My dryer was making a screamin noise for months and then finally stopped working. The lady I spoke…read moreto on the phone was pleasant and made it easy to schedule. Vlad came same day and diagnosed the problem. Ordered parts and they came within a couple days and he promptly returned and fixed my issue. He was thorough and communicated about the repair and the costs. Dryer was looked at and fixed within the same week, 10/10 recommend and will call him again If needed

Scott was able to come out the next day and fix my dryer. He gave me an idea of what was wrong…read morewith it and gave me a quote. The cost of repair was also reasonable.

Just totally amazing how affordable it was to have my washing machine repaired yesterday and my…read moredryer repair six months ago from Scott, I ask three friends who were they recommend for appliance repair and everybody said Scott from Ace washer totally amazing,,,

Always great customer service and good deals on new, used and scratch and dent appliances. Delivery…read moreavailable.

Daniil got back to us within hours and offered to come same day, describing what he expected to…read morefind based on my detailed information, and what he would do. We couldn't do same day, so we met the following morning. Just as hoped, the guy kept it straightforward, honest, helpful and as described. A little context: Originally Sears was out (yes, they still exist). Having repaired a few refrigerators, garage doors and operator control boards myself over the years, I knew things weren't right with these Sears guys (yes, plural -- well, one in training, poor sod). They weren't dishonest, really, just excessive. Especially with cost (...pretty obviously constrained by dinosaur policy -- what felt geared towards getting a fleeced customer to buy a new appliance from Sears). The Sears guys estimated a four-figure two-man project, including for two off-the-shelf generic machine screws, $37 each, parts only. (Still had to pay them for coming out.) Bless their little hearts. I can see how people get bamboozed by this blue-shirted Sears "professionalism". Hearing good things, I contacted Daniil. And in a little more than a day, paid an eighth of the price for way more, better, no-nonsense, good natured, in-and-out service. With warranty. (Sears' job was to be "As-is" for an older-ish appliance in excellent condition.) We're grateful, Daniil -

25Sep2026 Daniel came to repair coin box on washer. Disassembled washer and could not fix coin box…read more Left washer disassembled saying he would look for part. I made several calls just requesting someone to come and re assemble the washer. All I get is an AI generated bot. Telling me that he was sick. Can't someone come and reassemble my machine??

I had the guy repair my old washer and he did a decent job, so I called him when the ice maker in…read moremy fridge stopped working. $300. It worked a week. I called him again. He said it would be another $300. I asked if I was better off buying a new fridge. He said it would absolutely fix it. It worked for two days. I called and left multiple messages, and he ghosted me. Just bought a new fridge. $2500. Do not use this company if you are having fridge problems.

My microwave stopped working after a month of using it and contacted whirlpool since it was under…read morewarranty. Whirlpool contacted S & S Appliance to fix the microwave. A repairman wasn't able to come until 3 weeks later and did not have the right equipment after knowing what was wrong with the microwave. Was scheduled an additional 2 weeks later and cancelled without letting me know a reason. Scheduled me another week out without checking with me to see if that was a good time for me. At this point I tried calling their office to get a reason why and left a message and my email for them to contact me back, never responded back. I called whirlpool to get another repairman out with another company and they had my microwave fixed 2 weeks later rather than 6 weeks like S & S. No reason I should've been without a microwave for almost 2 months.

A+ in all areas. Dave talked to me on the phone, ordered the heating element part that I thought…read morewas not working. He came to install it, and the part was the broiler element, so needed to reorder. Dave was kind, patient, and thorough. He replaced the part in good time, and I wrote him a check. Dave travels to different parts of CLE on certain days. I recommend.

From the owner: For nearly 20 years, repairing and service of of all major household appliances in NE Ohio. We…read moreservice refrigerators and freezers, washing machines and dryers, dishwashers and disposals

The staff and there was friendly and nice and kind very informative and layman terms and the prices…read morewas these enough and not very costly will return again a happy customer.

Highly, highly recommend! I went in for a cell phone issue which I thought was much bigger than it…read moreactually was. Not only did they advise the repair would be very minor, they also completely cleaned the speakers off the phone. Cost was very reasonable and he did the work while I waited. They also carry a wide variety of accessories for cell phones. I also noticed they had refurbished laptops for sale. Will definitely go back for any future cell phone or computer issues

My washer was down for 2 weeks as another repair service could not "get the part". I called Metro…read moreand they came within 1 day and there was no part needed! It simply needed balanced. While Marty was there he noticed my dehumidifier was leaking and fixed that too! Wonderful Service - I will never use anyone else again!!!

From the owner: Over 45 years experience in repairing commercial and domestic appliances for less costs. Most…read moreof my calls are from customer referrals.