An excellent customer experience final and result. All the silly complaints on here about the…read moresales process, come on folks it's their job, get some thicker skin. They had the best price and the best terms, can't beat that. Delivered 8 large picture windows in 6 weeks and installed in half a day. The installation team was excellent, amazingly clean, efficient, and friendly. A++ experience. If you want great quality, great price, and payment terms Window Nation is the choice. We will be using them again for a few other windows that will need replacing over the next 1-2 years.

Look, I know everybody has different expectations and experiences, but seriously, you're making…read morecapital improvements to your home. There is going to be some mess; remember, omelettes only happen when you break a few eggs. Our experience with Window Nation deserves all the stars. From our sales visit by Esau (on a Saturday, no less) to the numerous communications regarding the status of our order, manufacturing, and delivery, to the actual install, the turnaround time was less than four weeks. What's not to like? Here's what we got: *Financing with some friendly terms *A total of 8 windows ordered *Borders/frames that matched our existing colors *Consistent, clear communication *A firm install date *A crew of two to remove, install, and haul away Here's what we expected: *All of that above Our eight, double-hung windows (doubles in both front windows) were installed cleanly and quickly and Matt walked me around each window to make sure I was satisfied with the work. No, it wasn't 'inexpensive' but the value will well outpace the investment over time. When I was moving furniture/blinds in preparation, I could hold a match near the old windows and watch the flame dance. Now? No movement, none. Drafts, be gone! If you aren't going to do the work yourself, then find a good provider. Window Nation delivered on everything we expected, and that's really all we can ask. It ain't going to be free, and if it was, then it would be cheap, too. This is fine product and solid workmanship coupled together to make a real upgrade to our home. The only individual that was less than thrilled with our experience was the dog, who runs this house anyway, and she had to be squirreled away while the install happened. Outside of that, great experience!

I needed a minor repair of 1 piece of siding that was fell off my 2nd story during a recent storm…read more Since EEC was the installer a few years ago I gave them a call to get a quote, provided pictures but after 5 weeks they were still not able to send anyone for the repair due to not having a 'repair guy' on staff.

We had so much work done by this company. We had put it off for so long. New roof, windows,…read moredoors, gutters, wrap and siding. Went from a house that was ok, to something seriously spectacular!!! And, since the next 20 years or so will see us get too old to be doing repairs and upkeep on our own, this was a perfect option! The crew did a great job picking the job site up every night before leaving!! They worked long hard hours, we're knowledgeable, respectful and did an amazing job on it all!! I went with this company because I knew someone that used them, so I got a chance to see their handy work before they even stared on ours! I would gladly give them a glorious review!! I can't wait to see the savings roll in!!

This review is to educate the puplic of service we received from Pella Windows and Doors Co. in…read moreLenexa, KS and not the end product. The installation of 2 french doors, 2 sets of casement windows and a small kitchen sink window that was to take 3 days to complete resulted in 3 months and 2 days of scheduling nightmares and blunders of workmanship. The sales rep and carpenter installer were present in our home when a beginning date was set. A week early the coordinator called to say they would start the next day which we agreed to. As things progressed, painters were not ready and then the installer had booked the same date elsewhere which meant we were bumped back, one of many to follow. Below is a list of errors during the installation once it finally began approximately 1 month later. Pictures to follow. *End of third day of installation, installers noted 1 sash was dented, weather stripping was short on 1 french door and short 2 pieces of casing trim on a door. Screen door handle was installed backwards. Installers stated all were to be taken care. *Couple days after the first install attempt, we noticed almost all of the casings had streaks in the stain where there was starting and stopping spray marks. 8 pieces in all were to be replaced. *Strips of wood in framing on exterior between window casings were left unstained and sealed, exposed to weather. * When sash was replaced it was replaced with an 18 pane instead of the original 6 pane. Weather stripping brought was not right length so no attempt to replace that day. *Kitchen sink window was not built up and supported with framing and barely hanging on with thin finish nails with large gaps between the trim and existing frame. *When attempting to replace 8 botched stained casings, the installer framed 2 small, Non-Pella windows that were to be completely covered with new kitchen cabinets. The original 8 defective stained pieces remained intact. When trimming the last french door of the 2 missing pieces, mitered corners had spacings revealing the wallpaper behind and unstained cut edges. Still no replacement for weather stripping on french door. After numerous rescheduling all work was completed. Two letters were written in which we detailed all the above to Pella, stating our frustration and that there should be some sort of compensation for the $24,000.00 requested, paid in full amount at contract signing. There first response was offering $100 gift card in which we had already made it clear that we were not using Pella again. We originally agreed to $1,000 but we were asked to sign a Good Will Agreement stating we would not post any comments on social media and the document was unclear as to whether any warranty of products or installation would be honored. Upon speaking to a lawyer, he advised not to sign and that we were not requesting enough, without mentioning any compensatory damages for lost work or rescheduling of our other contractors. We rejected their final offer of $1,000 and choose to send as many negative reviews as we can, warning other consumers of Pella of Lenexa.

I'll update this review when I FINALLY receive the last of 4 window units. And the tone will change…read morebased on the total outcome. Service BEFORE the sale is great! HOWEVER, Follow-up, project management, communication, requests for someone to talk to at the factory, the ability to identify a problem and act on it... are woefully inadequate. And from the looks of other reviews, I'm not alone. 8 weeks became 10 weeks became 13 weeks became 17 weeks. As of today (12/6/18), the last of 4 windows (that's right, FOUR) is now scheduled for 12/31. I have zero confidence in this date and am now storing the windows delivered, in my customers basement. My suggestion would be to stop selling products you can't fulfill, and stick to selling what you can. 1/26/2018 update. The final window arrives from Pella/PellaKC on 1/7 - total order to delivery time for this was 21wks and 2 days. Unit was installed a day later along with the cold weather that is typical for a KC winter. Trimming out will be slow due to the cold and because I have another critical timeline project that started - also in 1/7. Nail guns don't like the extreme cold, PVC trim cracks when driving a nail they it. My hands and feet don't tolerate the cold either and warm-up breaks are necessary. And although all this is true, Pella doesn't seem to want to pay for lost time and additional time incurred, and loss of use / beneficial use of a portion of my customers home! In addition to the cost of the late unit, I would like my time reimbursed. How do I make them listen??? #PELLA look for my reviews of Pella in other places on the internet.