Quick response. Super knowledgeable. Very polite. Tyler gave…read moreme a lot of information that other mechanics failed to tell me. Very pleased

I Highly recommend great services fast friendly mobile best Mechanic ive seen...He will get the…read morejob done right the first time

I commissioned them to remove the old and replace the new gear shifter. Upon inspection, there…read moreseemed to be another problem, which was all related. However, the tech could not finish the job as he had another appointment and promised to come back the next day to finish. Apparently, the next day he was outside and I was not aware; finally, I looked at my messages 30 minutes after the fact, he had left. You see, I was told their technicians are not allowed to ring doorbells and they advise when the tech is on property. I was working and not on my phone as I mentioned, so how would I know he was here. I was told I had to pay a cancellation fee of $40.00, but I had not cancelled the appointment! I did not know he was here waiting for me to acknowledge him when no one called or rang the doorbell. Lastly, because I had paid, the tech returned later in the day to put my car back the way he found it, however the new gear shifter, still not working! Unbelievable! When a mechanic is replacing a new part, is it not part of the job to make sure that part is working as it should before they can say the job is complete? Their customer service is piss poor and they advised me of their idiot rule after the fact! No, I would not recommend them!

I was stuck and the side of the road and one of the workers from this company stopped to help. It…read morewas really a blessing because I did not have to pay $300+ for towing. The manager and workers are friendly, I would definitely recommend this company for auto repairs!!

My battery died, and needed to get a new one put in ASAP, as I had some places I needed to be, the…read morenext day. I filled out a service request message from the window on the listing page, and while I heard from the four places Yelp also sent my request to, (three of which were garages, and I needed a mobile mechanic), I didn't hear from Rj. So the next day, I called directly, and left a voice message, yet now, a week later, I still have not heard back. If he was too busy to deal with me, a phone call would've been nice... I ended up calling another mechanic, left a message, was responded to five minutes later, and he took care of finding and picking up a new battery, and installed it, at a much lower cost than any of the other places.So, it ended well, although I did have to shell out about $60 for Lyft drivers, on that first day...

Great service. Very prompt and honest service…read more FYI- we came for a short weekend from Orlando to Atlanta. RJ called us immediately and quickly came to the rescue. Gray Family

I called josh at 1am I broke down on i20 in temple he came right out and got my car going in less…read morethen 20 mins and the best thing is he didn't charge extra because it was after hours he is a true blessing he is now my go to mechanic

I hired this mechanic to work on my truck and unfortunately my experience was extremely frustrating…read moreand disappointing. I paid $345 in cash for parts for the repair, but the parts that were purchased did not work for my truck because the spark plug setup on the truck had apparently been changed by the previous owner. What made the situation much worse was the communication and lack of follow-through afterward. The spark plugs were removed from my truck, which left the truck unable to be driven, and I was told someone would be coming back to finish the repair. I waited for them to return, but there were repeated delays and poor communication. At one point I was expecting them in the morning, and they did not show up because I was later told they were in Alabama working on another vehicle. This was especially difficult for me because I use this truck for my junk removal business. While the truck was sitting undriveable, I was losing time and potentially losing paying jobs because I had no way to use the vehicle for work. The truck was also left sitting near the edge of my driveway, which created additional problems with where my other vehicles had to be parked. My biggest issue is not simply that a repair became more complicated than expected. I understand that mechanical problems can sometimes uncover unexpected issues. My problem is the way the situation was handled afterward. If you tell a customer you are coming back to finish a repair, especially after leaving their vehicle unable to drive, communication should be consistent and the customer should not have to repeatedly wonder whether anyone is coming. I gave them the opportunity to either come back and complete the repair or resolve the money I paid for the parts so that I could move forward with another mechanic. Unfortunately, the overall experience left me feeling like my time, my vehicle, and the impact this was having on my business were not being taken seriously. Not to mention his business partner quoted me originally $3200 for a job, then brought it down to $1200, then Josh called and brought it to $900. How I got 3 prices for the same job in less than an hour? I'm not sure but it makes me now question the quality of work I'm receiving. I would strongly recommend that anyone considering using this mechanic make sure everything is clearly discussed in writing beforehand, including the cost of parts, what happens if the parts do not fit, when the work will be completed, and what happens if the vehicle is left undriveable. Based on my personal experience, the lack of communication and reliability was the most disappointing part of the entire situation. I'm already in the process of taking him to court for the damages. I would not use them again based on how this repair was handled.

I had an excellent experience with B12 Complete Automotive. I brought in my 2019 Honda Pilot after…read moreHonda gave me a repair estimate of almost $9,000. The owner took the time to review Honda's diagnostic information, inspect the issue, and clearly explain what actually needed to be done. From the moment I arrived, the owner and service advisor were friendly, professional, and honest. Instead of replacing the larger wiring harness Honda recommended, they repaired the Bank 2 Sensor 1 wiring harness connector for less than 5% of Honda's quoted price. My check-engine light is gone, and the car drives great again. The owner also recommended maintenance items since my vehicle is approaching 100,000 miles, and I plan to return for those repairs. I truly appreciate their honesty, fair pricing, and quality work. I highly recommend B12 Complete Automotive to anyone looking for a trustworthy, budget-friendly repair shop. They saved my family thousands!

The worst shop i have ever been to i payed $3800 for a wiring harness for my truck had the work…read moredone took him 3 months i got the truck back not a single thing changed they damaged my truck while they had it they had my emissions passed under the table they are really bad on giving update then he tell me it gonna be another $1600 for another part I am about to file a law suit against him if that tells u anything

The mechanic told me my car was fine but I went to another mechanic and was told that the mechanic…read moredidn't see that my cv axel needed to be replaced which is very dangerous. I came in to get it checked but the just charged me for an alignment even though it was hard to do since they overlooked that my cv axel needed replacement. DONT COME HERE IF YOU DONT WANT TO GET SCAMMED

I was reluctant because he was able to offer same day service for my oil change. My reluctance…read moreturned into confidence after meeting Emmy and seeing his work. I am pleased with my overall experience,

Update to the response: Pat has stated he doesn't run a "charity" but clearly he thinks his…read morecustomers do, because I paid him and his employee to cause damage to my vehicle, which I now have to take to a professional mechanic shop to be repaired correctly. This will take more money, time and frustration. Pat failed to address that I asked him to quote the job prior to work being done, and instead he completed the work and then demanded what I felt was overcharging based on the scope of work. This is not how to professionally conduct one self. Mistakes happen, but the lack of communication and me having to discover his shoddy work later is the issue. The money is not the issue, but the approach he took is unethical. If you are okay with a mechanic that's untrustworthy, unreliable, unprofessional and takes zero accountability, this is the mechanic for you! If you choose to use this business you have been warned. I recommend having a backup professional to fix this guy's mistakes, and then plan on paying for work more than once. Like I stated earlier, mistakes happen, it's unfortunate this guy has no intention of learning from them. Communication is key. Don't cover up your mistakes and not take ownership. It makes you look bad. I do not recommend using this mechanic. I asked for a quote to remove locking lugs nuts on my wife's Kia, and after completing the job Patt told me the price which I thought sounded too high and was expecting to get a quote prior to the work being done, not after. I explained that I had no idea it was going to cost that much and he knocked $100 off the price. Later I discovered that Pat and another young man that works for him, had cross threaded 3 wheel studs on 2 different wheels. Given the time, money and frustration I would recommend saving your hard earned money and contacting a professional mechanic. I understand mistakes happen, but the lack of integrity and poor communication are just bad business. Lesson learned on my end. I will never trust this guy to touch another vehicle again.

saved my butt today replaced belt and got me back on the road. called did not have an appt were…read morehere in an hour done in 30 min charged a lot less then I expected

My 2013 Ford Flex had water pump issues in April 2021 while we were out of town visiting family for…read moreSpring Break. My husband did some research, called around and we took the vehicle to Christian Brothers Westchase (Tampa, FL). Turns out the water pump, which is built into the engine in this vehicle, so the labor costs are astronomical. The Flex was sitting at 141,000 miles so my husband decided to ask Christian Brothers Westchase to handle the 150,000 mile maintenance. All the parts would not arrive in time so we left the vehicle in Tampa and drove home my mom's vehicle instead. My parents had plans to drive through Atlanta a couple weeks later and could trade out vehicles at that time. When the Flex returned back to Marietta it didn't sound the same to me, the primary driver. As a busy working wife and mom to three, although it sounded noisier the vehicle was running fine so I didn't make it a priority to get it checked out. After school released, we drove to Orlando in early June 2021 (less than two months later) and the Flex started driving funny. Next think I know we're stranded on Western Way (behind Animal Kingdom) with my three kids and parents at 8pm on a Sunday night. An Uber delivered my mom and kids to our resort while my dad and I waited for a tow. We paid extra to get the Flex to Christian Brothers Clermont since that was the company who most recently did previous work. I was told this time it was a failed fuel valve (evap purge valve). Again, I drove another vehicle back to Marietta. I spoke with someone and described the louder than previously normal engine noises so it could be addressed before pick up and was told it didn't sound like anything was wrong. I drove roundtrip from Marietta to Clermont and back all in one day to return the borrowed vehicle and pick up my Flex. It still sounded loud to me but again was back to driving fine otherwise. All this time, since before April, the check engine light on the Flex would come on and go off randomly. The shops would clear the code when it was in, and it would eventually go off...then come back on. Needing to get emissions checked on the Flex, about mid-summer, I drove by Christian Brothers Acworth and they ran the code. This time I was told it was a catalytic converter, this was surprising since one was replaced in 2018 and one in 2019. We took it to the shop that did the work in 2019 to get the catalytic converter replaced. This did not solve the check engine light problem. I reached back out to Christian Brothers Westchase wanting them to take a look at the Flex again, to see what was causing the noise and check engine light. I offered to drive back to Tampa since my kids were still on summer break. I was instructed to visit the closest Christian Brothers location to our home, which happens to be the Smyrna location. Christian Brothers Smyrna got off to a rocky start. Trying to schedule Flex drop off was complicated, my husband and I had to juggle our work schedules to live with one vehicle. The Flex was at the shop for three days, when we thought work was getting done, but then were told the technician got covid and had been out for the week. The second time the Flex was at the shop for three days, they insisted other work needed to be done. My husband approved the additional work but then we were not charged when that work did not fix our problems. Trying to schedule for the Flex to return to CBS, I had reached my wit's end while on a phone call with Stephen at CBS and he offered me a rental. The plan was for Christian Brothers Smyrna to re-do the entire timing chain job that was previously done by Christian Brothers Westchase in April, at no cost to us. The Flex stayed with Christian Brothers Smyrna for over two weeks. In the mix of the timing chain job, we were informed the second catalytic converter was bad. Over the months, we learned that the catalytic converters would fail over time if the timing chain was not on correctly...and I was also told a bad timing chain job would cause the fuel valve to fail (our June issue). CBS also replaced the catalytic converter at no additional labor cost to us. Since each Christian Brothers location in independently owned, the Smyrna location tried to work with Westchase to split parts and labor expenses (since the initial fault falls on the bad timing chain job done by Westchase) and continued to express disappointment in working with their sister store. The Flex problems caused much stress and headaches over the months, we're so happy to be done. Stephen and his team at Christian Brothers Smyrna definitely went above and beyond to right the problems for us. I cannot recall their names now, but the sweet woman who always answers the phones and another gentleman who works in the front office were always so kind and helpful even though I'm sure they wanted to run for the hills every time they saw me. We appreciate Christian Brothers Smyrna for the dedication they have to their clients.

Avoid unless your repair issues are superficial. I'm sure they would make a great oil change or…read moretire repair option. I appreciated the ease of scheduling an appointment and the idea of receiving updates by text message. I was also excited about the potential of the digital estimate to make the findings clear and help me make informed decisions. Unfortunately, the actual experience left me highly disappointed. I brought my 2007 Chevrolet Avalanche in because it was losing power, hesitating and periodically stalling. I understand it is an almost 20-year-old truck with nearly 300,000 miles. That made a thoughtful diagnosis and practical repair plan especially important to me. Instead, I received a $16,314.24 estimate without a clear explanation of which confirmed fault was causing the stalling. The estimate lists numerous replacement recommendations, but it does not provide the actual trouble codes, test measurements, or a clear connection between the findings and the problem I brought it in for. Purely visual inspection. For example, the estimate recommended $2,629 in catalytic-converter and oxygen-sensor work, including four oxygen sensors. It noted an installed oxygen-sensor fouler, but did not document backpressure readings or sensor-test results explaining why all those replacements were needed. Another $6,642 was recommended for a rear differential assembly, even though the notes described "potential" bearing failure, "possible" additional issues, and the need for further evaluation. Those recommendations deserved an explanation of what was confirmed and why full replacement was the appropriate solution. Then called to add additional brake diagnostic fees even though as stated on the receipt that was covered in original diagnostic. What disappointed me most was the lack of apparent effort to help me work through those decisions. There was no clear, staged plan explaining what needed immediate attention for safety, what would address the stalling, and what could wait. I also wanted a reasonable discussion of whether other major concerns made investing thousands in this truck impractical. I was not asking anyone to predict the future--just to help me make an informed decision. Getting even an explanation was difficult. The response was essentially, "There's a lot here--when are you coming to pick it up?" When I pressed for details, the person I spoke with seemed surprised and said they would call back. After another day passed, I had to follow up again. I spent approximately $400 on a diagnostics that ended up being a very expensive visual experience real testing or no test drive was performed to investigate my driving complaint. If safety concerns prevented that, I deserved an explanation of why and what alternative testing was done. I was also asked to authorize a separate brake diagnostic even though brake-component failures were already listed in the initial diagnostic notes, without a clear explanation of the additional testing. The scheduling and digital tools offered a promising start, but they were not matched by the communication, care, or problem-solving I expected. I left feeling that the shop was more interested in having me collect my truck than helping me find a sensible path forward. An older vehicle still deserves a careful diagnosis--and its owner deserves clear answers.