Called for a service call on my stove, person that answered phone was very pleasant and sent a tech to me house next day. he fixed in an hour and on his way. Great service and pleasant people to work with. I highly recommend! read more

It should be 5 stars, I hit a star accidentally. Excellent job. Very satisfied. We were called to let us know he was on his way. Very professional service and explanation of his service afterwards. Will contact him for other appliance service when needed. Highly recommended by us. read more

Ken is quite the "people person", so outgoing and energetic with a friendly personality. Always so willing to answer a question of what he's doing and why. Just kidding, you'll be lucky to get a return phone call and a simple "thank-you for your business" For a minute I thought I was on a prank show.........I'll go elsewhere next time read more

I would give them a zero if I could. They called promptly on Monday after calling LG on Friday evening. I thought this would be a great experience. I saw their hours were only until noon on Friday but the person on the phone assured me the repair person could come on Friday. My window was 8-11 am this Friday. I waited all morning and never heard from them. No one showed up either. I called Modern Appliance twice and no answer. I left a message. I called LG and they tried calling as well. No answer. My repair has now been escalated, whatever that means. I am to hear from LG within 24 hours. I suggested to the customer service rep that they find a new repair service as I am not the only one who would think twice before purchasing an LG appliance in the future. There is a reason for all of these terrible reviews. I suggest you stay away. There are plenty of appliance repair shops out there with great reviews. read more

Modern Appliance should consider retiring soon. When our dishwasher failed, I called our Home Warranty Program to present a claim. Initially, we were very impressed with Ken, the apparent sole owner of the company. A woman called us to schedule within a couple of hours after I presented our claim. And Ken arrived within two days to look at our dishwasher. He quickly diagnosed that the pump needed replacing and returned the next day to replace it. Unfortunately, though the dishwasher now worked, it was not cleaning the dishes. I had told him that I thought it stopped cleaning before it failed, and I didn't think that the water was getting hot. A new heating element, installed on the third visit, remedied the problem. Long story short, it took three months to get the dishwasher repaired. During that time, no one returned our calls or text messages for a status request. We only got return calls after I reached out to the Home Warranty Program. The third, and final visit, was three months after we presented the claim. The total cost maximized our Warranty Program $1,000 benefit plus $282.90 Ken required us to pay to him. Ken had removed the dishwasher door during the second visit. The door now seemed to catch on something and there was a clicking sound when the door was being opened and closed. Ken told me that he thought that the rope pully was wearing out and we should use it until the rope broke. I noted during the third visit that the insulation was now wet. Out of frustration with Ken, I called someone else to address the new problem. We discovered that the dishwasher had not been returned to its position correctly. Seals were bent, allowing water to leak all over the insulation. The wiring harness was sitting on the floor. All other wires were on the floor in disarray. The clicking noise that Ken said was the pulley rope, turned out to be insulation that had gotten jammed into the door hinge when he removed and replaced the door. Now, the insulation is torn, and water stained. I believe that Ken probably is a competent repair person. But he is unable to keep up with repair requests. He wastefully installs new parts until the problem is resolved rather than taking time to properly diagnose the problem. This one-man shop has exceeded his capabilities and should consider selling his business before his reputation is destroyed. read more

Our Speed Queen washer stopped working so we called Modern appliance. The first tech came out and said he thought it was a door lock and had to order one. Three days later we still hadn't heard from them, so I called and had to leave a message. They did get back next day saying our part was in, but couldn't get out to our house for another 5 days. We waited and the tech came and installed the part, but it still didn't work. Called the tech back and he said he had to order more parts. Few days later I tried calling again but no response. Left another message and no response. We called another repair company who came out and said the error message is in the blinking lights and was able to look up exactly what was wrong and knew what part needed to be replaced. Done in one day. Modern appliance was just guessing at what needed to be repaired at our expense. Don't use this company! read more

Company completely ghosted me after coming out to look at a warranty repair issue for my LG refrigerator. I left three voicemails and never received a call back. Needed to call LG back to start an entirely new warranty claim. Terrible customer service. Maybe they are no longer in business????? read more

Last October, I called Modern Appliance in Jackson, WI because the jets in my KitchenAid 2.5 years old dishwasher were not working. Modern Appliance got the date wrong, the address wrong, and the time wrong. Eventually, when they got those things sorted out, Ken, the technician (who happens to be the owner), after looking at the dishwasher for approximately one minute diagnosed a new pump was needed. When he came to install it, he leaned on the dishwasher door the whole time (which is what all manuals and technicians advise not to do), worked in a hurry, forgot to put a screw back on the door, and charged $447.69. When I turned the dishwasher on, the water was cold. He forgot to reset the electrical bits, which I managed to do myself, after a few days of research. The unit was also leaking, which was not the case before he replaced the pump. I suspect that his leaning on the door while he replaced the pump caused the door to misalign. I did not call Modern Appliance back because after I read the Google reviews, I realized I had made a mistake: there too many bad reviews and I simply did not trust Ken to set foot in my home, even if he had agreed to come back. His whole demeanor is of disinterest and aloofness. He just wants to collect and get out ASAP. Modern Appliance used to be a good company years ago, but not anymore. This is reflected in the Google reviews. One of the good reviews is from the owner himself! (Ken). He gave himself 5 stars five months ago. This may be legal, but certainly not ethical. His name as owner can be verified at BBB.org, where there are two complaints registered, one which he never bothered to address. Keep away from Modern Appliance, Jackson, WI. read more

If I could give 0 stars I would. Do not use this company! They did not show up for a repair and reported back to LG that I refused service when they arrived even though they never called or showed up. This way they get to keep their contracts with LG for warranty work and now LG won't honor their warranty as Modern Appliance indicated that I told the technician I did not want him to fix my washing machine. I'm not sure why they would say this other than I was the last service call scheduled for the day and the technician must not have wanted to work, but it has created a disaster on trying to get LG to fix the washing machine now. Avoid this company at all costs and push back on LG if they refer you to them!!!! read more

Rude Tech. Refused to pull out refrigerator and would not wait while I offered to do it. Came back did repair then reconnected the water line and left. Later I discovered he did not turn water line on so I had to pull out refrigerator again to turn on water line. My wife said he also kicked at the dog when he came in but I did not see that . Tried to call and complain but they did not return my call or even answer the phone. Avoid them read more

On January 16, 2017 our 15 month old LG front load washer (model WM3570HVA) began to vibrate loudly during the spin cycle. LG's website offered a flat rate repair option and premium protection plan, which we purchased. We were contacted on January 18, 2017 by MODERN APPLIANCE to schedule a diagnostic check for January 20th. The diagnosis was made and the repair was scheduled for January 25th. The repair person, Ben, took the washer apart only to find that LG had sent the wrong part. Aside from the tub bearing, he also found that a weight had come loose due to a broken bolt. He returned to his office see about getting the right parts for the repair. Our washer was left taken apart with the understanding that the right part would be ordered and the repair would be rescheduled shortly. I next heard from Andrea at Modern Appliance on February 8th. The repair was rescheduled for February 13th. I received another call from her later that day saying that the wrong part had been sent by LG again. She told me she was going to try to get a replacement for the entire machine and that hopefully we'd have a new one by the following week. Having heard nothing from MODERN APPLIANCE, I called Andrea on February 20th. She said another part was due in on the 21st and that they'd call me. She made no mention of trying to get a replacement machine. Having heard nothing, again, I called LG directly on February 24th and was told that MODERN APPLIANCE had NOT ordered a part, but were waiting on a letter of authorization from LG to order it and that it would take 3-5 business days. We were asked to call back if we didn't hear from MODERN APPLIANCE which, of course, we didn't. My husband called LG on March 6th and was told that the required part was on backorder, the "letter of authorization" we were told about should never have been a factor, that the inner tub was covered under a lifetime warranty, but the other components in need of replacement were out of warranty, and that we would have to speak to a separate "out of Warranty" support department. He called that department on March 7th and was told that our premium protection contract had been cancelled on February 24th and that the part we needed was discontinued and that the repair was not "cost effective". We were never notified of this cancellation or offered any explanation as to why it took over a month to come to this conclusion by MODERN APPLIANCE or LG. We were very patient, but all we got was the runaround from MODERN APPLIANCE and LG. What we are left with is a practically new washer that can't be repaired, that's scattered in pieces in our garage and laundry room (we will have to pay for the removal), and trips to the laundromat. It's not just inconvenient and expensive to lug our laundry to the laundromat, I'm allergic to chlorine and the town water here is heavily chlorinated. At home we have a filtration system for this reason. With no other way to do laundry, I'm stuck with a painful rash which is the icing on the cake. MODERN APPLIANCE strung us along and left us hanging, we had to constantly call them to find out what was going on and ultimately got to the bottom of this by contacting LG. MODERN APPLIANCE never did call us back about the supposed part that was due in on the 21st. They never contacted us about our contract being cancelled. They never called to say that they couldn't repair our machine. Never heard from them again after I called on the 20th. So, what would have made this right? Us not having to chase them for over a month. Straightforward and honest communication about what was going on with our repair. Even if they had nothing to tell us, a phone call just to let us know they were working on resolving our repair issue would have gone a long way. Letting us know our contract had been cancelled and that they could not fix our machine. If your business is service based, it's your job to satisfy customers. How much trouble would it have been to do any of these things? Apparently too much. read more

Terrible service and very rude employee that came to fix my fridge. He didn't have the part to fix it, which would have been okay but also said he would call me back the next day and never did. I called multiple times and went to voicemail each time. Ended up taking 2 full weeks until the fridge got fixed. read more

DO NOT USE THIS COMPANY! I called the number on my LG washing machine and I was given several companies that repairs my make/model of washing machine. Out of the 4 companies I contacted Modern Appliance had immediate openings to come out, diagnosis, and possibly repair my washer (red flag). I clearly explained to the receptionist when making the initial appointment that the machine wasn't spinning, and I made sound effects on what my machine was doing. The receptionist at the time found that to be funny as she thanked me for being very clear as to the problem I was having. The serviceman came out and was in my house a total of 10 minutes and stated the motor/drain pump was no good and needed to be replaced. It took a week for the part to be ordered and the serviceman came back out a few days later and replaced the part. Prior to ordering the part I asked the expertise of the service repairman if it was worth purchasing a new machine or should I invest in my current machine. The service repairman stated it was worth investing the money which was almost $250. A week later the washing machine started doing the same thing not spinning and making the horrible noise. I contacted Modern Appliance to let them know the problem wasn't resolved. The same repairman came out a few days after contacting them on a Friday and placed a large part he removed from my washer on top of the washer, he left and never called or returned until I started contacting the company that Monday and all-day Tuesday. Finally, the repairman contacted me and stated I needed another part that I had to purchase which was the spinner drum. I was extremely upset as I contacted this company for their expertise and due to the repairman misdiagnosis, I will now be out of almost $500 which I could have purchased a new washer. I contacted the office and spoke with the receptionist that was extremely unprofessional, rude and had the nerves to start yelling at me because I questioned why I am responsible for another part that the serviceman misdiagnosed. I tried to reason with the receptionist and the more I tried to get an understanding she continued to yell "WHAT DO YOU WANT US TO DO"!!! At this point, I just decided to pay the additional price for the part that I originally complained about, as the receptionist or repairman did not take ownership for the part I was told I needed and didn't need and the price I had paid due to a misdiagnosis. NEVER should a customer have to deal with this unprofessional behavior, ignorance, and not returning of calls, NO COVID PRECAUTIONS, that this company Modern Appliance displayed. Be smart and choose another company. read more

Terrible customer service. No Covid precautions. No follow up unless you call yourself. Terrible customer service and rude employees.

Awful called 15 times without a return phone call started the job and then never returned to finish. The part of the job they did finish was very sloppy left plastic strings on fridge door also dented the door on installation. Very unprofessional read more

Modern Appliance is the approved technician for LG washers and dryers. On March 8th Modern Appliance attempted to fix our dyer. After many attempts and replacing all the parts the dryer still does not work. Our dyer was only three years old and in excellent shape. When they could not fix the problem they stopped answering the phone calls, stopped calling and never followed up to help resolve the problem. read more

Terrible!!! They repaired a fridge without telling me what was wrong or obtaining approval. They then threw a $200 bill at me. When I complained I was told, sorry about that. I would never pay $200 to fix a fridge that is at a $300 value. This company is terrible! read more

Good communication from Andrea in the office, received confirmation text before appointment and a call the day of stating tech was running ahead of schedule and could come earlier if I could accommodate. Tech Sean was prompt, friendly and efficient. Repair options were presented and handled quickly. Will definitely contact again when future repairs arise. Thank you! read more

The Frigidaire refrigerator I purchased from Ashley Furniture was repaired by Modern Appliance 11/8/18, 3/6/19 and 5/29/19. It still over freezes all the food top to bottom. I requested invoices from them to send to Frigidaire which included sealing the doors, replacement of both doors and an evaporator fan. I have phoned Modern Appliance endless times leaving phone messages and emails to their website which they have not returned. My warranty is up on 7/30/19, and I deserve to receive a different Frigidaire, because the one I have is a lemon according to Wisconsin law. Since I read other people's issues with Modern Appliance, I am also left in the lurch. Frigidaire claims to only have two work orders not three from Modern Appliance, and the replacements doors were sent to me directly in March, which Frigidaire is not admitting. Frankly, I am so disappointed in all of these companies, because I thought they were reputable. I will have to purchase another refrigerator without any recourse here, and I don't have the funds. read more

I purchased a third party warranty from Frigidaire for my refrigerator and they scheduled an appointment with Modern appliance co. When I contacted Modern to confirm my appointment they said they refuse to service to my neighborhood after 12 pm. I wanted an appointment between 12 & 3 pm. I live 5 minutes from new Milwaukee Bucks arena around Marquette University within walking distance of downtown in a neighborhood with business, law enforcement and educational professionals. Modern Appliance refused service during the noon hour without knowing anything about my neighborhood, strictly based on preconceived notions. read more