As all apple stores it can get pretty full at peak times. What i find cool ist with the apple store…read moreapp i can purchase accessories without any wait time. Just scan pay and leave. Really easy to use. The staff is very friendly once you get a hold of them. All these negative comments are, i believe, from people with too high of expectations, or better said, unrealistic expectations. The genius bar is the same as its always bin. If you have an appointment then you know it will take a very tolerable 5-10 minutes. If not you get put in a waiting list of some sort which in my case took about 35 minutes until i received the message to return, and after sitting another 5 minutes. Instead of popping in without an appointment save your nerves and make one from home on the app. The technician "sam" told me the walk in appointment are generally meant for emergencies.

Needed an iPhone charger with a plug for Swiss outlets. They had plenty in stock, and should work…read morein other European countries as well. Store was easy to find, accessories all in the basement level (straight in the front door and down the stairs). Charged my phone while I shopped. Browsed some accessories that I hadn't seen in the US. Easy and productive visit, although 20 francs lighter walking out than when I walked in.

The workers here were so friendly! They spoke great English and gave me good advice on which iPhone…read morecharger to buy since I left mine on my plane and was here on a layover before a flight back to the US. Really stood out how friendly they were. Seems like they have plenty of offerings here too.

An independent mobile store which carries all mobile providers for Switzerland and can help someone…read morewith making the right choice depending on their needs and wants, however... with the lack of English language from their employees and the non existent (Swiss) customer service, I have seen many better places for my mobile needs. Unfortunately all outside Switzerland... or should I say unfortunately none in Switzerland! SWISS... please learn to be customer oriented and try to learn some customer service in the process too. That would help with your reputation and sales!

Terrible service! I made my new contract August 4. Today is August 20 and so far no internet or tv…read moreservice. The only reply i get is 'Il faut attendre'! Then, when i got my bill i got hidden fees and taxes + to pay router and box, expenses never mentioned when i requested the service!! But attendre for what? Stay away if you can!

If you're traveling internationally this is where you need to go. I got set up with a prepaid card…read morein 10 minutes. Was able to start using it immediately. Lots of helpful agents that know what they're doing.

I have nothing but good things to say about the staff at the Swisscom shop at the train station. I…read morecame in with an unlocked GSM iPhone and wanted to get a pre-paid SIM for my visit. No problem. My passport was all they needed. They did all the work, including installing the SIM and making sure my iPhone on Swisscom's remarkable 3G network was up and running. The clerk went over the plans available with me, and then took care of everything else. When the first text message from Swisscom came over in German, she fixed it immediately and then everything worked perfectly. Every cell phone experience should be this good. Really, I was quite impressed with how well they handled everything.

There is always a line. Know that going in. Other than that, there is always someone working who…read morespeaks English and readily able to assist expats. Standard cellphone store service. Much like in the US, every employee tells you something different often contradicting the previous employee.

Replacement of shattered iPhone 6 screen. Got phone back within 1 hour. Noticed sluggish reaction…read more Owner apologized and fixed issue.