Extremely disappointed with this company. I strongly believe businesses should take accountability…read morewhen mistakes are made, especially when those mistakes directly affect a customer. I went to this business to complete a Live Scan for employment. I was told I could receive a fee waiver or discount by completing a form, which I did in person. I waited over a month, only to discover that my fingerprints were never received by the DOJ. When I contacted the DOJ, I was informed that discounts cannot be used for employment purposes. Given that my paperwork clearly indicated the Live Scan was for a job, I would have expected the employee handling my request to understand the requirements or, at minimum, inform me that the discount could not be used for employment. Instead, when I raised the issue, the employee and manager both avoided taking responsibility and shifted the blame onto me. The manager's response was particularly unprofessional. Rather than acknowledging the mistake or explaining the situation clearly, she attempted to make it seem as though the error was mine. When I asked for documentation to confirm what happened, I was told they no longer had the paperwork and allegedly do not retain paperwork for very long--even though this occurred only about a month ago. Mistakes happen, but refusing to acknowledge them and then placing the responsibility on the customer is unacceptable. I would strongly recommend choosing a business that is experienced with Live Scan procedures and understands the requirements for employment-related fingerprinting.

Came here for fingerprinting, notary, and passport photo services. The prices are great here! And…read moreso is the service! Isaac and Al are the best! They are so patient, kind, and professional. Thank for the amazing service guys!

Matthew provides the best customer service! He's incredibly efficient, very communicative &…read moreprovides the best customer service! If you call & hang up, he calls You right back to follow up. I had to do a Live Scan of the City of Long Beach & renew my passport. Excellent, too notch customer service!!! I would highly recommend him!!!

Thanks to Matthew at EMA Notary Livescan I was able to get my fingerprints scanned the same day I…read moresubmitted my request. I really appreciate his quick response and willingness to help out right away. Really recommended this service for your livescan/notary needs! Thanks again!

I am extremely disappointed with my experience at Premiere Choice Live Scan (formerly located on…read moreAtlantic Ave. in Long Beach, now in Gardena). I initially visited this business to complete a Live Scan submission for my Physical Therapy licensure application. During the appointment, the Live Scan operator, Valeria, appeared rushed throughout the process. While completing the paperwork, errors were made, including issues with information related to my licensure application. As a customer relying on accurate processing for a professional license, this immediately raised concerns regarding the attention to detail being given to my submission. Unfortunately, the situation became much more serious when my fingerprints were later rejected. I currently reside outside of California and was forced to purchase a flight costing approximately $700 in order to return and have my fingerprints resubmitted. The financial burden, stress, and inconvenience caused by this situation were significant. After the resubmission, I learned that there was still an issue associated with the Live Scan submission. I was informed that the rejection involved a quality control-related error connected to information that should have been properly entered by the Live Scan operator. According to the agency handling my licensure application, this type of issue was unusual and created additional delays in my licensing process. What has been even more frustrating than the original error has been the lack of communication afterward. I spoke with Stacey, who advised me that she would contact me the following morning to assist with resolving the matter. Unfortunately, I never received the promised follow-up communication. Since then, I have attempted to contact the office repeatedly. I have called more than 25 times over the course of approximately two hours without receiving assistance. I was informed that staff were on break, but as a customer dealing with a time-sensitive licensure issue that has already cost me substantial money and delayed my professional career, the inability to reach anyone for help has been extremely frustrating. The overall customer service experience has left me feeling ignored and unsupported during a situation that was not caused by me. As someone pursuing professional licensure, accuracy and responsiveness are critical, and I did not receive either. Instead, I experienced repeated errors, significant delays, unexpected travel expenses, and a lack of communication when I attempted to seek assistance. Based on my personal experience, I would strongly encourage anyone using this business for Physical Therapy licensure or other professional licensing Live Scan services to carefully review every document before leaving the office and verify that all information has been entered correctly. A mistake in this process can result in costly delays and significant inconvenience. I do not typically leave negative reviews, but the combination of documentation errors, licensing delays, lack of follow-up, and inability to reach staff when assistance was needed compelled me to share my experience. I ultimately had to seek alternative solutions elsewhere while continuing to deal with the consequences of these issues. I hope management takes this feedback seriously and improves both quality control procedures and customer communication so that future customers do not experience similar problems.

Found this business on Yelp. The appointment process was easy. Upon arrival, the service was great…read more The individual who helped me was professional and efficient. Would use their services again! Thank you!

I needed fingerprinting before volunteering at a local preschool. Sam helped me and got my prints…read moredone quickly. He's obviously very experienced. Paid $124 for the extensive level of background check I needed - DOJ and FBI. Their welcome for walk-ins was VERY convenient. We were in and out in 15 minutes. Will return for future services if needed!

Although we came here about 5 months ago, I would still like to write a review for this business…read more My daughter was the customer here, she needed a Live Scan background check for her work as a CNA and we were recommended here since it was nearby to where she lived at the time. There is no public parking lot but you can park out front or one of the nearby residential streets. The man who did the live scan was very friendly and provided excellent customer service. Though I don't recall his name, he was a higher up or owner. He made the experience great and told us how long the process would be and was very transparent about pricing, etc. I recommend this business for your live scan or notary services. Clean location and good customer service! We were seen promptly and the process was quick. Thank you!

I went to get my live scan and it was a quick process. You can make appointments but I just did a…read morewalk in. The lady got me real quick, once I entered the door, I was seated. She's professional and quick. Fingerprinting fee itself was 25 dollars but you'll pay extra for the type of application you're applying for (if applicable) . She also does notary work. Clean setup.

Lakewood Live Scan is a great place to get your live scans. The staff are very friendly,…read morehardworking, and always make the process easy. We've gone there several times for notary services, passport photos, and live scans, and every experience has been excellent. Their prices are fair, customer service is outstanding, and they run the place very efficiently. As small business owners, we often refer others to Lakewood Live Scan for any need, and they consistently provide the best service and experience. We highly recommend them!

I am so happy I found this amazing location for my livescan process!! The office is new,…read moreimmaculate, and peaceful, and the associate who helped me was warm, efficient, knowledgeable, and professional. I was a walk-in and they were very friendly and accommodating with zero wait time. I also inquired about needing to notarize my Will but was told their notary was receiving their license in a few weeks so I will be back then. Highly recommend!!

I will be coming here for all my future fingerprinting needs! They accept walk ins and they are…read morevery fast and good at what they do!

One of my new favorite place to go to get my registration,renewals and tags done. I was in and out…read morein less than 10 mins . 10/10 i recommend. Thank you for your services mario!

Good spot. Very convenient…read more Mario was great. Got a notary service on president day. $15.

So fast and easy... Kevin is amazing‼ Don't bother going anywhere else for your notory needs. This…read moreis the place to go‼ Thank you Kevin‼

Very quick response from Kevin when I was inquiring. Documents were notarized quickly.read more

Proprietor was friendly and the location is convenient. I was able to drop my package off here…read moreafter being turned away for some unknown reason from the Anaheim location. It was great that 4th St Postal was ready to help.

They mailed my passport and all my personal information on my passport renewal application to a…read morehouse in Long Beach instead of the passport renewal center. This is nearly criminal, but, unfortunately it is just incompetence. It seemed like they knew what they were doing, until the delivery didn't happen and I checked the label, which had some random address in Long Beach instead of the Texas based passport office in it. How could they be so completely careless?