My brother and I hired Charles for a pre-purchase inspection recently on a 2012 F-150. He was on-time, professional, and thorough. Most importantly, he helped us avoid a real problem truck. It had been in floodwater, and Charles pointed out multiple areas of such evidence. A few days later, we hired him to inspect a 2008 F-150, which we ended up purchasing. Bottom Line: Money...Well...Spent. I would use him again in a heartbeat. read more

I'm so shocked by the level of disrespect and unprofessionalism I experienced while trying to get my master cylinder fixed. It's already difficult as a woman to find a mechanic that feels trustworthy and this business feels like the epitome of scammer mechanic. I messaged on Tuesday and booked my appointment for Friday. Confirmed with him said I'll see him Friday. He canceled on me day of 3 hours before the appointment. I took the afternoon off work so I could do this. I asked to reschedule for Saturday or Sunday because his website said he was available both days from 10-3 he said not available. He didn't want to do it for a reason unknown to me. I asked for the $60 deposit back but apparently I was the one that canceled on him so I don't get the deposit back? Even tho I woke up to a text saying he can't come today or any time this weekend because he doesn't feel like it. I've had to argue for the deposit and I'm still uncertain if I'll actually get the $60 back he doesn't see to be the most trustworthy. Genuinely so scammy he's the reason people don't trust mechanics because they behave like this as soon as it's time to actually to business. He was so pushy about booking the appt too saying if I don't book right away it will cause "delays" whole time he's the delay. Super rude, super unprofessional, super bad attitude in general. read more

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Booked them for a pre purchase vehicle inspection! Fast & efficient. Pulled up a detailed list of all errors he noticed while inspecting to give me a clear view of what needs to be potentially fixed in the future. Honest and professional. read more

Just reconnected with Charles after a few years, this time for a used car prepurchase inspection. He did a great job, identifying a short list of mechanical and cosmetic issues. We bought the car, no surprises so fat! In the past, Charles has fixed radiators, stereos, and variety of other issues for us, at home or work. Very happy customer. read more

Charles gave me a quote to change my temp sensor and water pump. He did not know my vehicle and charged me $120 dollars and walked away with my vehicle in pieces. On top of this he was a total jerk and rude. I don't even have a picture to figure out how my vehicle goes back together. I would definitely find another mechanic before using this guy!!!! Update--5 minutes after posting my review he called me to threaten me about how "bashing him online would come back to bite me." Whatever that means is anyone's guess but you cannot be anymore honest than my review. Beware of this guy. read more

Mobile Auto Works - Auto Repair Near Me - San Jose, California

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Wow, I'm so glad we called Charles! He was super communicative, fast, and effective. It was great to feel involved every step of the way and I appreciated how if I didn't understand something, he would explain it further patiently until I did. His prices were extremely reasonable and he went above and beyond to solve our car troubles today. Feels great to have found our new go-to mechanic! read more

Fixed my old car again in record time with minimal cost. Your lucky if he has the time to help you. read more

Chuck performed two mobile PPIs for me, both times at the dealership where I was looking to get a used card. Both times, I was satisfied with the depth of his analysis, ranging from cosmetic issues to under the hood issues. The inspections were thorough and he took his time doing them, which is something I appreciated. The service is a bit on the expensive side, but I've been driving my car for about a week now and I can tell that Chuck helped me make an informed decision. read more

Charles was professional and knowledgeable. He responded promptly and fixed the problem. We will definitely come back to him next time!

I'm so glad I reached out to Charles for my vehicle maintenance. He was professional, knowledgeable, and courteous. He addessed all my concerns and was very thorough in his assessment of my vehicle. I trusted his recommendations and my car drives much better for it! read more

Charles is a rockstar. Didn't even need to meet him. He showed up at a friends vehicle, handled his business and got the work done any timely manner. Without hesitation, I would recommend Mobile Auto Works anytime. read more

I had a disappointing experience. Overpaid for minimal work, and the cost of the diagnosis was exorbitant for an issue I had already identified. The timing was poorly managed, disrupting my entire day. In hindsight, I would have preferred to tow my car to a nearby mechanic. It felt like the situation was taken advantage of. If interested you can message me here for the cost I was charged read more

Charles is great. anyone that needs convenience and honesty he is the one to go to. He worked on my son's chevy 09 aveo, replacing the door handle on the drivers side and did all the maintence work need to be done. Very honest and I will be a customer that will use him again. read more

Charles came promptly to inspect the problem with our Motorhome. It would not start and seemed to be related to fuel pump. He was able to fix it at our storage facility ( replaced the pump) in a timely manner. We were a happy that our camping vacation didn't have to be cancelled!! Thank you, Charles! read more

Quite assertive in urging me to make an immediate reservation for their service, followed by a 60 USD price increase, all without inquiring about the urgency of your request. This atitude alone it enough for me to decide not to work with this company. read more

Last Saturday I took my car to a different mechanic to have the engine light check knowing that it wasn't safe to drive. I talk to the mechanic and explain what the problem was and that he will do a routine diagnosis and it won't be ready till late in the afternoon. So I called him and told me that it needed a new PCV Valve and hose along with a new air flow meter and gave me an estimate. I drove the car back home and noticed it was very sluggish like it wasn't picking up speed. I wasn't very happy and his shop just closed after I left so now I had no transportation and went on Yelp to find a reliable mechanic and that's when I came upon this site. It was Sunday morning when I scheduled an appointment through their app website and Charles was very prompt, friendly and professional came by look under the hood and bingo it was hose that had a tear on the side which was leaking air. He placed an order but since it was Sunday and couldn't be done till the next day. He was able to tape the hose with a strong Gorilla tape but that was a temporary measure. We set up an appointment at where I work came by that afternoon with the part and also able to to tighten the battery which was on a loose tray but he was able to tied around with a pair of bungie cables and that did the trick. I couldn't been any more happier now that the car runs smoothly. Definitely recommend him with my friends and co-workers. read more

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My car was spewing white smoke and stalling and I made an appointment Sunday Night and Charles came out Monday afternoon! Total lifesaver because I have work on Tuesday and need a usable car! He determined that I had an overfilled oil tank and that the smoke was actually blue and low transmission fluid. I'm glad it was nothing serious. He was kind, courteous and polite and worked efficiently even in the rain. He drained my oil and filled up my transmission fluid and now my old car runs like new! Highly recommend! read more

Mobile Auto Works - My drained oil - Auto Repair Near Me - San Jose, California

On time, nice guy. New syrand sound since work was done though. Will keep monitoring.

Charles is great. He helped me replace my car battery and was easy to communicate and plan with. While he was servicing my car, he was friendly and explained everything that he was doing in a very helpful and informative way. I will use him again for other types of car services! read more

Had a sudden non-start of my car when pulled in my garage. It was not your average dead/discharged battery. Mobile Auto Works came very quickly in an hour. We spent one hour diagnosing the problem. Turned out that the wire coming out of the computer controlled relay box was bad somewhere in the engine bay between the computer relay and the starter itself. Mobile Auto Works was able to quickly run in parallel to the harness a new patch wire. This repair has held for more than several months and went through a week of challenging trails. read more

Mobile Auto Works - Diagnostics probe and service manuals on Computer for my Nissan - Auto Repair Near Me - San Jose, California

I didn't know any mechanics and needed someone knowledgably to inspect a car I was considering buying. Thank goodness for Charles! He noticed an accident which occurred in rear & bent the frame. Compromised and very expensive to repair. So worth the money! read more

Yes all the 5 stars are legit! On Monday I was heading to my office I walked out to find my Lincoln Hybrid dead. After checking the batteries in my remote I was hoping it was just a battery. From what I understood hybrid batteries can be crazy expensive. I called Mobile Auto Works and Charles picked up immediately. He very patiently listened and gave me his suggestions and plan of action. He just to happened to have barely used batteries for my car which he would charge beforehand. I made an easy appointment on his site and received a confirmation. He showed up on time and less than an hour later my car was running (silently) like new. Even with the extra labor for the battery in the trunk you can't beat his prices. Fantastic customer service. read more

Charles is the best mechanic I've ever met or done business with. Don't take my word for it, look at all his reviews. He is so booked up but he will do his best to squeeze you into his schedule. I am in the market for a used vehicle and Charles saved me from spending nearly all my money on a car that was not worth the firm price the seller on Craigslist was listing. Charles arrived on our agreed upon appointment on time and we waited for the seller and he is a funny charismatic man. So we chopped it up and when the seller finally arrived she started talking to me and Charles immediately pulled me away and said he needs me to be with him for every point of the inspection. This seller has listed her Lexus ES 350 as being in "like new" conditon with no accidents, clean title, no leaks, perfect barely driven and she made it seem like the perfect purchase. Charles immediately found so many things messed up with the car and even questioned the seller about the accident she said never happened and left her stuttering and mumbling and eventually the seller got embarassesd and upset because she got caught for lying and literally got in her car and ran away. He has this subtle humorous way about calling people out for their BS and it was just so entertaining. Then Charles gave me some advice on how to identify people on Craigslist selling used cars that are most likely not being honest. Charles knows his cars, is a stand up guy and will do right by you. I fully recommend him for any of your automotive needs! read more

My beautiful little '94 Ford Ranger was on her way to Pick-n-Pull but I called Charles as my last hoorah to save her. He sprayed some cleaner here and tweeked something over there and now she's up and running again and we have a plan going forward. Thank you Charles for saving my sweet little truck!! this diagnostic visit was worth every penny. read more

I am SHOCKED to see so many 5 start reviews. This makes no sense. This guy came to check out a car. In 5 mins he was like "I smell gas". That was the end of the inspection and $200 down the drain for me. I did not enjoy his alarmist attitude. Basically, I'll stay away from him. Not sure how he is getting so many 5 star reviews. Someone should look into this. read more

My BMW 5 was making a noise that sounded awful. I was afraid to drive it to a shop. I called this guy out to see if he could tell me what was wrong with it. He didn't waste any time. He knew in three minutes what was wrong. He fixed a coil or something in under a hour. My car runs great. I feel terrible I didn't get his name but he was awesome. read more

Charles is extremely knowledge and arrived on time for our car's repair. He also anticipated what the issue might be from our initial conversation and brought replacements in advance. Service was quick and efficient, I will recommend reaching out to him for a quick diagnosis and repair. His consultantion fees is fixed. read more

Charles is great! He was able to get me in same-day for a pre-purchase inspection of a car. He was very thorough in his inspection, noticing things right away that I had missed. Luckily, the car had minor cosmetic issues that he mentioned the dealer should be able to fix. He said if they wont, he will do it himself. That is great customer service in my book. Lastly, he gave me his recommendation on whether or not HE would purchase this vehicle if he is in my shoes. This was an all-around great experience, and I couldn't recommend using this service enough when thinking of purchasing a vehicle. Don't hesitate to give Charles a call! read more

Charles did an excellent job helping me with a pre-purchase inspection. He was on time, communicated well, and was very thorough in his work. He clearly communicated what he was checking, offered to teach a bit about what to look for, and took his time answering my questions. His advice and expertise paid for itself, would highly recommend him for any other pre-purchase inspections! read more

My dad has been having car troubles for sometime. My mom is sick and he cares for her so it's not like he can leave her alone for long periods of time to sit at the shop for his car to get fixed. He needed something reliable to take her to her medical appointments. I reached out to Charles and he was super professional and made a good impression on my dad when he arrived. He was able to diagnose the problem same day, order parts and have the truck repaired within three days. He's knowledgeable, reliable, fair and honest. Plus, having this mobile service is helpful for people who don't have the time to leave their car at the shop all day. Not to mention the inflated prices that most car shops charge. We will definitely use his services in the future. read more

My girlfriend called in and spoke to the guy who answered for about 5-10 minutes and he answered all of her questions and seemed to be very helpful and said that they were available for the next 8 hours. I ran to the store, picked up the part I needed replaced (an EGR Valve) and called back to schedule a time this afternoon and the same guy kept it very brief, let me they were too busy and didn't even bother to let me know any future dates or times when they would be available. Not the best customer service experience. Especially when I'm out of town for the weekend and in need of help. ...and now the owner of the business is harassing me online. Sending me a message calling me a tool. Do not do business with this company. Please take a look at the image / screenshot I posted below. read more

Mobile Auto Works - Auto Repair Near Me - San Jose, California

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Charles my man! This gentleman reminds me of myself when I use to work with the phone company. He listens to the customer's issue and solves the issue at hand. He's mindful of your time and gives you updates with where he's at with the repairs. Sometimes he lets you know what some of the issues are by explaining what was found. Since I knew how to work on the vehicle somewhat, things made more sense. He's extremely thorough with his work and even found a defective new part. Thanks Charles! I have you on speed dial buddy! read more

UPDATE in response to this business's response to my 1 star review: I inquired as to IF they could fix something. I could not ask for a quote until I knew if this was in their ability to actually do the repair. Obviously this business is using yelp to gain customers, unfortunately it's also now obvious to yelpers how poorly Mobile Auto Works think it can treat it's customers and potential customers. If this is what they say on yelp, imagine what they do to your car. Plenty of other capable mobile auto repair on yelp. Skip this one. This company's website says to text them after hours for a quote. I texted them at 6:30pm Friday night and by 2pm Saturday still no response. Disappointed after seeing such great yelp reviews. read more

I was interested in buying a used car and needed a mechanic to do a PPI before pulling the trigger. Luckily, Charles was able to fit an inspection into his schedule in the same day and arrived at my house when all the other dealerships seemed to be too busy for my service request. Charles was thorough and methodical with his approach to the car inspection. He was comfortable going under my car and checking all the nooks and crannies to look for any damages or discrepancies, even with the car being dirty from being delivered from Texas earlier that day. He found small imperfections in the paint that is evident with repainting (I'm talking about REAL tiny like a grain of sand sized!) Charles also spotted issues with the tires sidewalls being damaged and some of the plastic clips missing from under the front bumper. He didn't mind that I was there and asking questions. He was very knowledgeable about cars and what to look for. Outside from that he was easy to approach and talk to. After the inspection, we talked it over and he pointed out everything that was found, he also emailed all of his findings. Given how small the issues were, I bought the car based off of the inspection. Based on Charles's email, I was able to get compensation for the damages from the dealership. From the last few weeks I've had the car, it's been perfect! Thanks again Charles, I appreciate all your help! read more

Mobile Auto Works provided exceptional customer service every part of the way from the first to last interaction: Charles responded within a minute to my inquiry text early Saturday morning about checking out my car that would not start. Within an hour, he met me at the parking garage where I had left my car overnight. Based on my text he thought it would be a simple battery issue fix. But during in person check, he realized the P1260 error code he got from his diagnostic tool would require a different resolution. He immediately let me know that, due to this, the quote for the fix would have to be adjusted. He then took the time to explain what the error code (related to theft detection immobilizing my vehicle) meant and thus I was able to trace back how I may have caused the issue to happen in the first place. He continued troubleshooting until he was able to get my engine up and running. He next detailed the steps he took. And he was transparent that if the issue relating to this particular error code persisted, it would require a visit to the dealership to check out the mobilizer. Thank you again, Charles, for saving me time AND money by helping resolve my issue so quickly, allowing me to drive my car out of the parking garage! I appreciate your honesty, transparency and genuine care you took to help me out. read more

My car cannot start. So I decided to find a mechanics who can come to my home. I found Mobile Auto from Yelp based on review and then made an appointment. Charles came on time, did a quick check, found the bad battery was the problem. Then he replaced it quickly. The whole process is less than 30 mins. I am very happy for it. Will contact him in the future for any car service. read more

Totally had a great experience. My problem was complex for me but simple for Charles. Much better value than taking/towing it to the shop only to wait hours or days for them to look at it. Booked an appointment on line and he was here within 2 hours. Charles was great. We were able to talk about other services too. Will use again. Highly reccomend. read more

CHUCK IS THE MAN! He went above and beyond to help me and my best friend out when our car broke down on the highway. Super reliable, knowledgeable, sincere, and just a good guy all around. I'm glad I found someone I can trust to call when I have any car trouble. Mobile Auto Works is the best auto shop in the bay area hands down. Thank you for saving us, Chuck!! read more

Once again I'm really happy to have Charles on my speed dial. I need to upgrade him to an "Excellent" mechanic and here's why. Charles has Integrity, he's Knowledgeable, he has an easygoing personality. Charles is Trustworthy and Honest, his prices are fair and reasonable. I would recommend my mother to him and anyone else in need of an Excellent mechanic! Check him out yourself. Tell him Max recommended him to you. My 1989 Ford F-150 is running at its best!! Mark read more

Charles from Mobile Auto Works is the best in the Bay Area. I have been doing business with him for over 10 years now. He's still very passionate in his craft and explains everything in detail what repairs he did on my vehicle. His service is top notch. Every time I call him for any kind of repairs or pre Certified vehicle inspection. Charles will always make the time and effort to go above and beyond. I just recently got my brakes serviced by him and the price is reasonable considering the cost of living in the bay area. Charles always double check his work and I definitely appreciate that. He cares about my safety and the safety of my vehicles. Dood if yelp lets me give you 100 stars I would. But I can only give you 5. Thank you. You have my business for life :-) read more