It's tough to find a good mechanic and even harder to find one who values service and doesn't blame…read morecustomers when things go awry. Nobody is perfect and we all make mistakes. One thing that makes a huge difference is how an owner resolves issues. Shaiq clearly knows how to attract and retain customers with quality and efficient service and accountability that you can trust. We had an ad hoc oil change when everyone else was booked at the end of the day because it would also take an hour. His mechanic showed us that it was fully synthetic oil and this transparency is something not all mechanics let you observe. The oil change was so fast that it took less than 10 minutes with a courtesy free inspection of what else may be needed, ranging from replacing the rubber blade on the rear windshield wiper to a paint job for some scrapes on the body of the car. Pricing seemed reasonable without much margins that other shops may overcharge. Moreover, the oil change was ~50% off other stores' price when you present their flyer for a new shop that opened in February with this promotion. The next day, the oil pan shield somehow got loose and dragged on the freeway. However, Shaiq accommodated us with two options where a mobile repair would be faster than me dealing with our car insurance to get a tow truck. Nonetheless, we got the car to the shop for a courtesy repair of the oil pan shield after work hours where he removed the dragging part to prevent further damage and had already ordered a replacement that arrived within two days. He even prioritized our repairs to show his dedication without any conflicts or awkwardness that we normally experience with other mechanics. The replacement took less than 20 minutes and looks spanking new. It's rare to find someone who loves his work, takes care in performing well in his craft, and values you as a customer to respond promptly and make things right by working with our disabled family with various impairments. This shop showed the value of customer care and loyalty with a chance of redemption for all parties involved to benefit from a win-win resolution. I'm grateful for RAFL Motors moving to our neighborhood and look forward to our next inspection, tire rotation or change, and repairs based on what I've seen from Shaiq and his team.

Just wanted to share a great experience we recently had with a new business. My 2011 Mercedes was…read moreleaking oil and we took the car to RAFL Motors on Larkfield Rd. They are the new owners of that auto repair business. My husband and I were preparing ourselves for a big auto repair bill. But to our surprise, Shaig the manager called and said the oil pan drain bolt was not properly closed and thats why the oil was seeping out. He reinstalled the bolt and told us no charge!!!! We had previously brought the car to another repair place in Queens and was told it would cost a $1000 to stop the oil leak!! RAFL Motors is an honest business so if anyone has an issue with their car please bring it to them! You can rest assured they will not rip you off!!

Quick response time. Josh the operated was knowledgeable, considerate and helpful in a stressful…read moresituation. He handled my car with care and gave me comfort in knowing that it was being handled by a pro! I highly recommend Class A Towing!

Started to use Class A, since they opened and they never disappointed me. From the simple oil…read morechange to the most difficult they can handle it. They get all my vehicles and will give you a ride home or pick you up if needed. They are no more expensive than any other repair shop, but will consult with you on your repairs. If you are stuck with your vehicle, they have tow trucks for all types. So go to the head of the Class, that is Class A. Ciao

The staff was polite and the oil change was done properly. I wish they had washed the car after…read moreservice, but for the price it was fair. I'd use them again.

Michael was awesome in fixing my car after a wreck! He handled everything with insurance and made…read morethe process 10000x easier for me! everyone was so nice there.. definitely recommend!

Needed them to pull my daughter's car out, as she went over a curb in a parking lot and front…read morewheels where in the air. They came in 15 minutes, were very helpful and pleasant, got her car out quickly and carefully, and the fee was $100, which was exactly what I expected. It was just a very easy, pleasant experience. Highly recommend.

***AVOID AT ALL COSTS*** This business conducts both unethical and illegal activities. We were…read moretold by the tow driver that they were unable to tow her car to any lot other than theirs, even though this is illegal, as the car is personal property that can be towed where the owner wishes. After sitting in their lot for 6 full days, the company informed our Insurance carrier that they had never received the car, and that it was not on their lot. This required several phone calls to "find" her car, which was there all along. This company then continued to not return phone calls from the Insurance carrier, keeping the car on their lot for two full weeks, refusing to release the car to be towed to the auto shop. When they finally agreed to tow the car, they stated the car was towed off their lot, even though it took them two additional days before actually releasing the car.