The Mobil gas station on 1645 Washtenaw gave me the worst customer service experience EVER. I was trying to pay at the pump, but my card didn't go through and the message said to pay inside. So I went inside and told the cashier $40. on pump 8. We made the transaction and I went back to my car to pump the gas, but the nozzle wouldn't work. I went back in and told them that the pump was broken. In so many words they knew this pump wasn't working and told me that the transaction will return on my card in two to three days. Meanwhile I still have no gas, and I am out $40 dollars. This is UNEXCEPTABLE. Someone needs to teach them about Customer service. At the very least, they should have put an OUT OF ORDER sign on that pump. Go to this gas station at your own risk, but I will NEVER go to that gas station again. Signed Mad Lady Veteran! read more