Worst customer service I have experienced in a while! And AWFUL CAR WASH!!!!!!!!!!
I stopped by yesterday to get gas and a car wash. I ended up paying for the deluxe car wash (or whatever the $8.95 wash is called), even though I'm fairly certain that this place only has one type of wash cycle, regardless of what you actually pay or the level you choose. Regardless, I went for the best and ended up getting the worst car wash I've ever had (and I'm counting the time my 4- and 7-year-old neighbors washed my car!). I noticed right after that the blow dryer barely moved the water droplets around, let alone off the car's surface. But, I had to get my kids home so I just figured that the wind would take care of it during the 7-minute drive home. When I got to my garage I noticed how poorly the car had been washed: bird poop still on windows, randomly located mud splatters up the sides (the sides were fairly mud splattered prior to the car wash ... hence the need for the car wash), a few new scratches to the paint, etc.
I stopped by first thing today to ask for a re-wash and was VERY RUDELY told by both the car wash and gas station attendants that they wouldn't re-wash the car because I didn't tell them about the bad wash yesterday immediately after. Who gets out of their car after going through an automatic car wash to check the quality of the wash?!?! Maybe I should have, but these guys really should have just honored the very obvious horrible wash with a second run through and not made such a big deal about it. Instead, they have lost a customer forever ... and specifically one with a Yelp account who who can tell you how wonderful the car wash and customer service is at the gas station on McCormick and Howard. Go there instead!!! I know I always will. read more