For weeks, I've noticed a recurring issue at this Mobil station: some pump screens display "Pay at Pump Not Available Use Card Inside (KSB)."
Yet when I use the Mobil app's contactless payment (selecting "Pay at Pump," entering the pump number, and payment method), the pump works with no problem--no cashier required.
I've raised this with two different cashiers in the past two weeks. Each one confirmed that many customers have complained, but Mobil has been slow to fix it, apparently focusing on building new stations instead of maintaining the ones they already have.
Enough is enough. Mobil clearly doesn't care about its customers. They've lost my business--I'll be filling up elsewhere. read more