Poor handling of a problem.
I took one of my vehicles to Moats for repair and they did a good job. We've had several good experiences with them. Finished on time, work well done, price as quoted. So far, so good. When we picked up the vehicle, we noticed the windshield was damaged from what appeared to be some type of impact. (It was not damaged when we took it in.) My son noticed the damage as he was leaving the lot and circled back to the garage to report it. The attendant, granted not the owner, simply the gas station attendant, and it was a weekend, was anything but attentive, but eventually did take our message although he refused our request to call someone who might discuss the issue. After 20 minutes of mostly being ignored, we left a message and awaited a call back. The message we left was, we have some damage, it appears to have happened here, we don't know how, do you have any ideas?.
Now the problem. After receiving no response, we finally called again to see if we could discuss. We took a non-accusatory approach, simply reporting what we knew and asking what they might know.
From the outset, the owner took what can only be described as a violently defensive position, and he communicated it aggressively and rudely, saying, "I have watched the tapes and I saw nothing we did, and I stand by my mechanic, and I'm not paying for anything!". Surprise. Not that I had asked him to pay for anything, I was trying to have a conversation. He then hung up on me as I tried to respond, mid-sentence, and that was the end of it. We have a $100 deductible and it was not the end of the world, however his rude and defensive handling of the situation made me conclude that it would be my last trip to his business. I've since heard a similar story from another customer. My recommendation after that experience is that you go elsewhere. read more