Techs who come out are friendly and helpful, BUT in each case they merely completed diagnostics and I made final repairs when parts/equipment came in. And, when you need them, expect a nearly $400 bill after they come out to tell you what the issue is. Most recent experience....Tech told me the control panel on a driveway gate opener was bad and needed to be replaced. He provided me with the control panel information and I purchased the $300 panel that he recommended. Panel was changed and still the gate opener doesn't work. So, about $700 later, still the issue isn't corrected. I again contacted the company and was told they would come back out, but they couldn't provide me with a date, only adding that it would likely be sometime next week. Nice people, but very expensive diagnostics and they can't fix the issue. I can't recommend this company. read more

I called Mo Better Garage (formerly Garage door of Brunswick) to get a back up battery replaced on a Lift Master garage door opener which had been installed by this company four years ago. They insisted that there be a "diagnostic" done on the door. I specifically requested estimate. They arrived, and spent over an hour doing virtually nothing ( about 2 minutes in the garage and 60 minutes in truck on phone). Then the technician and "Steve" came up with an outrageous price to adjust springs insisting that had to be done, charged more for the battery than I was quoted and took less than 5 minutes to do all the work, for which they charged a total of $333. I would not use this company again for anything. Two hours here, 5 minutes work, totally overcharged. read more

Trustworthy and skilled. We have used them twice over many years and they do stellar work. In the first case, they solved a problem of a relacement for an odd- sized garage door at a fraction of their competitor's quotes. The door and its installation were excellent. Recently, a decade later, the door malfunctioned. In my experience, most repairs cause new ones: a headache. Fortunately we called Brunswick Overhead who made a relatively minor and inexpensive adjustment. Problem solved; no headache. They are prompt, helpful and reasonable. Save some wear and tear on yourself and use them. read more

I contacted Overhead Door Company of Brunswick's sales and service department on a Tuesday. I typed and sent them an e-mail explaining exactly what the problems were with my garage door. They said that they would give my e-mail to the repair staff. I had a single broken spring and a single broken drum and two frayed drum cables. They said they would be out on Thursday at noon, then I got a call late Wednesday that it would be Friday at 2 PM. OK, fine. My wife called me on Friday at 5:15 PM to say that someone had stopped by, only took 2 to 5 minutes to look at the Torquemaster One spring system that their company had installed. All he told my wife was that both springs were broken, he didn't have any springs with him and it would cost about $325 to repair. He was onsite maybe 5 minutes and didn't even see all the issues that I had e-mailed to them. These people have poor customer service skills, pricing is high and they don't seem to meet their own timetables. I found a free Torquemaster One spring installation manual online. Two new springs and two new drums with covers and cables cost me $112.00 directly from northshorecommercialdoor. Somehow Overhead Door Company of Brunswick seems to think that installing $112.00 worth of retail priced parts in a matter of 30 minutes to an an hour should cost $300.00, plus. read more

Outstanding product. Outstanding service and installation. From the sales person to the technicians the installation of our doors were wonderful. We have had no problems and if we do I have confidence the company will stand behind their products. If you need a door, they are the only ones to call!! Chris read more

My door broke a spring and bracket. Overhead came out and said it "couldn't be fixed",it was "obsolete", parts were "unavailable." They quoted me a price of $1,250 for a new one. When asked if that was the best they could do, they put me off on a sales rep. After waiting impatiently for two days for Aaron to call back, he finally left a voicemail saying he could take $1,180. Called another company, they fixed it in an hour. read more

Called to get an estimate for repairs to my two garage doors. An estimator came out and checked out the problem told me what could be done and how much it would cost. She told me that someone would contact me to schedule an appointment to have the repairs performed. Never heard from them again. I had to call a different company (A-1 Overhead Garage Doors) to request an estimate. I expected a technician to call me back about meeting to provide an estimate. Rather than call me he showed up within 15 minutes, checked out the problem and repaired both doors right then within another 30 minutes. Great service from A-1 Overhead Garage Doors of Brunswick. read more

Overhead door sent a technician to replace our garage door springs. However, the individual only replaced one spring and cracked our door in the process. After several months of negotiating, Overhead door refused to repair the door or admit fault. Five months later, the unreplaced spring broke. We called Overhead Door because the springs are warranted for one year. The new technician informed us that we were billed for two springs but the previous technician only replaced one. He also informed us the previous technician had been reassigned to the warehouse due to numerous service issues. However, the company still failed to admit any fault in our broken garage door due the their incompetent technician. read more