Your company was hired through Home Depot. We agreed to a price and your guys came out. They came…read moreout, spread some self leveling stuff and we were told it would level out. The flooring company came out to try and finish our floor. It wasn't level. It was too high in places and too low in places. The flooring company asked me to contact you, so it could be fixed. I called you and you responded quickly, and agreed to come out, but not without complaining, which was extremely off-putting, tbh. If anything, complaints or thoughts about how long you've been in the business should have been made to Home Depot since it's their standards you had to meet. And I was told that you, being a contractor and one who works with Home Depot, should know the policy where the floor has to be within a certain measurement for us to get our warranty. Why do you think we'd want to relinquish our warranty for our flooring because you thought the job was done well enough? You even asked the other company to mark where the spots were that needed fixing. You being a contractor, you should be able to figure it out yourself. Anyway, you had your people come out again. This time with more tools, I noticed. Ones that probably should have been used before, I'm guessing. Again, more self leveling was put down (they waited for it to dry this time) and some more sanding/grinding was done. We asked if the floor was level this time. Your guys said yes and then showed us with a laser leveler. Again, the other company comes out, they take measurements with a yardstick type level and it was, again, showing that the floor was still too unlevel to do the work.
When I contacted you, again I was met with complaints and more frustration. I understand being frustrated, I was, too, but it's extremely unprofessional to show that to your client. Like, I even told the other guy about how I really didn't want to contact you again because of the last experience, and he, nicely, got on the phone with you (I'm sure you remember) to speak with you about it, to let you know it was HOME DEPOT that controls the situation, not me and not him. Your guys came out one last time, only it seemed to mostly just be one of them, and they came and sanded and ground things again. This time, they didn't clean up after themselves, either, I noted. Anyway, we were assured again that it was level. Great! Again, it was not leveled, so as you know, you, me, and the guy from the other company decided to meet together, so that he could show you exactly what was wrong. This time, you came with the yardstick type level, which was interesting. The other guy went to show you the areas where it was still just too unlevel. He did say that he could do the work, but we (the homeowners) would basically have to sign a form that says we had the floor done outside the standards of Home Depot, so we wouldn't get our warranty. I didn't want that because that was the ONLY reason we even went through Home Depot. If nothing else, they do have good warranties. This was explained to me and to you, and you seemed to suggest I should just get the work done, so we could all move on, which is bad practice and advice, if you ask me, because then I've got work done and no warranty if I need it. You even went as far as to go to a portion of our floor that wasn't being worked on to show and tell us that the floor was already kind of uneven, so it made no sense why the area the new flooring was being put on needed to be so flat. Probably because that floor wasn't being worked on, I'd assume. Plus, again, HOME DEPOT wants the floor to be a certain flatness. They are worried about the portion of the floor being done, not floor that isn't being done; that wouldn't concern them.
When I wouldn't back down from it, insisting you do the work you were paid for correctly, you then asked the other guy if Home Depot does this work. Odd question because we'd spoken about how they didn't from the beginning, which is why Home Depot recommended you to us. You're told again that they didn't do this work, but that the other guy had a company that did. You asked him how much it would cost. You were told $500. A far cry from the $1700+ we were charged in the first place. You then took me to the side and gave me $500 to have the other guy fix the floor. Personally, I thought it was weird, but then I thought why not? Because otherwise, we'd be going back and forth for who knows how long to get this floor done since your company couldn't seem to do it. It was not a large or extremely hard job. The other guy fixed the floor within 2 hours after you thanked him for taking it over, and wished me well on the flooring project. Honestly, you should have refunded me the entire amount considering you didn't actually fulfill your end of our contract, but I've been willing to let it go and move on. And I HOPED you had, as well. But over time, you've been bugging me about my reviews, so here is my real, final review.