MMC management company produces no results. Do not rent any property managed by this company, especially Saint Andrews Apartments! Run! I live in St. Andrews, but not for long. I have been having so many issues with the apartments, I'll copy and paste my termination letter. I met with the on site property manager on 1/4/16 to discuss a few things. Jessica tries to be a bully, she lied to my wife about a few issues. She could use customer service skill training. After no resolution with her, she said she would have to give the issue to her supervisor. I asked for the supervisor contact information, Mrs. Music. I left a message on 1/4 for a call back. I did not expect one, I had to try to contact her. Again, customer service skills lack. I spoke with a guy by the name of Dave. No resolution. I can't recall how many times he told me "bedbugs are difficult to kill." Dave kept telling me I can't speak on the conjecture, I was explaining some of the things that transpired. He had the unmitigated gall to tell me that I should contact Kirklands. Now, back to Jessica... She was to have Kirklands pest control come out and perform a second treatment for that issue. I was finding live bugs as late as December 29th. I contacted Stanley Steamer to come out and clean, I spent an additional +- $80 on bug killer. I am not sure what Kirklands did, however a review on them is to follow. I am not attaching pictures. Please take note of the health hazards. Here is the letter:
Good Morning,
We will be exiting St. Andrews by the end of our lease, January 31st. This is due to the following reasons (these only date back to September 2015):
1- We still have bed bugs. Kirkland's told us that one treatment would work. It did not. Kirkland's scratched up my bed frame, no resolution yet. Issue was reported in a timely fashion. They damaged the floor in the laundry area, as well as the dryer. Your office did not even receive documentation that it was safe to go in! $500 for that? I have not been given an update as to Kirkland's visit on the 8th. Was anything found? Was anything sprayed?
2- The issue with the human waste backing up into our master bath that I had to clean up. Yes you did accomplish getting the floor cleaner to come out and clean the carpet, on December 7th due to the maintenance guy tracking it into the bedroom. However, given the fact that the issue started on the night of December 3rd, and the office was notified on the morning of December 4th there was ample time to prevent this issue. Beginning on the 3rd, when running the washing machine, dish washer, the other shower, etc., the master toilet would fill up and overflow. It was presented on the 4th because I understand that it was "not an emergency." This was not recent waste, it was a build up of previous usage. We contacted the emergency number twice Saturday night due to the heavy volume of overflow, approximately 6 gallons of crap! Fortunately, the maintenance guy came out on Sunday and stated that whatever I did fixed the problem. Unfortunately, he was a jerk to my wife during Saturday night's phone call and on Sunday. Luckily he did not speak down to me as he did her. As a side bar- Jennifer, giving me the excuse that Linda did not know the severity is completely unacceptable. She did see photos. "Not an emergency" turned into a health hazard. Fortunately, I did not post these pics on social media nor contact the health department, nor contact a news station.
3- Going over a week without a washer, having a washer was a selling point for us. Granted, we were credited $50, but we had to hound the office for 2 weeks.
4- In September, I had to change our air filter. The air filter that was in there was packed with dust and stuff. Fortunately after I made the complaint and showed the filter to the staff member, over the next couple of days air filters were changed in the complex.
5- The compactor is constantly broken/full, this has been on most weekends. Not something we want to look out our window at.
6- We pay rent on time month after month. The quality of service over the past 6 months has been completely unacceptable. And we are not the only family that has had unresolved issues. Excuse after excuse as opposed to quality results across the board.
I am attaching pictures taken just this month. As you will see, they are all date stamped. I have numerous other photos and can go on and on with this. Unfortunately, I do not have access to my wife's email from reporting the bed frame and had to take new pictures.
Sincerely, read more