I have not been able to get ML Mechanical to fix the malfunctioning furnace they installed for over a year. ML came to my home and diagnosed the problem and said they would order the part and return to install it. I first had to install the correct duct work necessary to make the furnace they installed work without continually breaking the part that malfunctioned the first time. ML Mechanical, gave me scraps of leftover duct work to complete some of the repairs necessary. I made the repairs to the duct work and informed ML Mechanical that they could come and install the part at their earliest convenience. That was February 12th, 2019. Since informing ML Mechanical that the repairs were done I have twice asked if they were going to come and repair the furnace. Both times I received an affirmative response that the repairs were going to be made. The last time I contacted ML Mechanical was September 26th, 2019. At that time the response was rude and belligerent. ML Mechanical informed me that because I bought the home a few weeks after the furnace was installed the warranty would not transfer to me and ML Mechanical would be donating their time to make the repairs and the repairs would be done at their convenience.
ML Mechanical made the mistake of installing a furnace that would never have worked in my home do to the lack of adequate ducting to move enough air to satisfy the needs of the furnace. The fact that the furnace never would have worked correctly is an issue that the installer should have addressed before installing the furnace or at least the previous home owner should have been informed that the furnace was going to fail within weeks of being used for the first time. Neither I nor the previous owner are HVAC technicians. We are not responsible for knowing if the furnace being purchased will work in the home. This over site is entirely the fault of the company selling the furnace. I was willing to meet ML Mechanical half way and install the necessary duct work myself. It has been over a year since the original install date and my furnace still is not working correctly. It is cold in northern Wisconsin now and I am lucky that I have an alternative source of heat. If I did not my furnace and home may have both been damaged because the necessary repairs have not been made.
I will never use ML Mechanical or buy an American Standard furnace. I have also contacted American Standard to see if they could assist me with having the necessary repairs done. They have not stood behind their product any more than ML Mechanical.
Below are my text message conversations with the owner/repair technician:
Nov. 16th, 2018
Matt
You said that you might be able to give me some of your sheet metal. For my duct work. I think I've got the system plumbed in as much as I can until I get some flat sheet metal to box in the floor joists,a grate for the return duct down in the basement and redesign the open pit box on the first floor. I had pretty much everything else I needed so if you have that I would appreciate being able to pick it up or having it dropped off at our place. Also the switch seems to have probably broken more now furnace seems to be doing different things than it was before still running but not running correctly.
Nov. 16th, 2018
ML Mechanical(MLM)
I have some scraps you can have.. I'll set them outside my garage near the dumpster sat ..
Feel free to grab
Nov 16th, 2018
Matt
Ok thanks. What is the address and could you text me when you set them out so I know they will be there?
Nov 17th, 2018
MLM
9512 e Elm rd
Poplar WI 54864
Metal is leaning up against dumpster
Nov 17th, 2018
Matt
Thanks
Were you still planning on replacing that sensor?
Nov 17th,2018
MLM
Once you get the duct work complete I will run a warranty for it
Feb. 12th, 2019,
Matt
I have the duct work done for the furnace at 8094 East old highway 13. We were talking about getting that sensor replaced. Anytime you want to do it just let me know.
Feb. 12th, 2019
MLM
May 25th, 2019
Matt
Hey just wondering if you were still planning on getting that part put in for us at 8094 East Old highway 13?
May 26th, 2019
MLM
Yes
Sept. 26th, 2019
Matt
When are you going to fix my furnace? It has been a whole year now should be enough time to get I done.
Sept. 26th, 2019
MLM
Sadly your furnace failed due to poor duct work on your home. I have given you materials for free to repair and am eating my time to cover a warranty issue that is not furnace related but rather home related.
The warranty is not transferred between homeowners.
Sooo with that said when I have time and it's convenient read more