My stepmother got terrible treatment from these home hospice care nurses. When she was in the ER I asked the nurses to do a UTI (urinary tract infection) test since she had mental confusion just before. The ER nurses said she had normal temp and vitals and didn't want to do anything invasive. They said the broad spectrum antibiotic they gave her would take care of any UTI. I found out later that this is not recommended for UTIs since it can make them resistant. A narrow spectrum antibiotic is recommended, and then one after the other has to be tried quickly. UTIs are the second biggest cause of elderly women going to the ER. The hospital recommended this hospice. My stepmother at her home continued to lose appetite and not feel well. I called the 24 hour hospice nurse and she was in the area. However, just like the regular hospice nurse, she said they go by three signs of UTI only: the patient has to have temperature, mental confusion, and different urine than usual. I told her about the mental confusion from a couple weeks before but the nurse said it had to be recent. I said I looked it up and elderly people do not show the same UTI signs, they show loss of appetite, fatigue. The hospice nurse said they only go by these three and said she did not even have any equipment to test UTI. I was told by the other hospice nurse that I could get UTI test strips from a pharmacy to test myself and if positive they would do a further test. I wanted to go get the test strips the next morning. The nurses refused to send her to hospital as you give up your rights to do so yourself. They told me they didn't want to extend her suffering as she was going to die anyway. Which she did the next day, most probably from a UTI infecting her kidneys and causing sepsis, as she did not have any other real causes. Stay away from these people. read more

If one of your loved ones is sick and needs hospice care, I beg of you, for their sake, do not subject them to MJHS Hospice care. I wouldn't wish them on my worst enemy. My mother was sent home on hospice, and after receiving recommendations from friends, we selected MJHS. It was a terrible decision. MJHS is an infuriatingly bureaucratic organization, utterly incompetent, designed to give the absolute minimum care possible, and to save money at every turn. They do not care about the patients whose lives they exercise control over; they care about their bottom line. With MJHS, getting even the simplest, most critical requests done is unacceptably slow. Need a refill of morphine? That will take 24 hours; hope you didn't run out. Ran out of Atropine on a Friday? Sorry, we can't handle that until Monday. Need a new piece of medical equipment? You'll probably have to call multiple times and be extremely persistent before anyone will lift a finger. Here's what happens when you call MJHS. You will reach a customer service agent, who is not medically trained, who is not able to do anything. The only thing that person can do is to take a message. They will then, supposedly, pass that message on to a nurse, who will supposedly do something about it. In many cases, the nurse can't do anything either, so they will supposedly pass the message onto a doctor, who will pass a response back to the nurse, who will then pass a response back to the customer service agent, who may decide to call you. Of course, that usually doesn't happen, and by the time it does, the message has usually been so garbled that they got it all wrong, and you will have to start the whole process again. I want to be clear that my experience was not limited to a few bad apples. I probably interacted with two dozen MJHS employees and almost all of them were bad. This organization is fundamentally broken. Dealing with MJHS is similar to dealing with a large impersonal company like AT&T or Verizon. Ask yourself: do you want to trust Verizon's customer support line with the care of your loved one? read more

If you want your loved one to maintain or get better, do not use this agency !the nursing care was atrocious and bordering on negligence! As a hospice nurse, as little was done as possible to check on the patient while still coherent. supplies were ordered a week late when ordered and came in incorrect. Home health aid sent here were 75+ years. All nurses disputed each other's care and management. Need I say more? read more

Let me preface this review by saying that I am a legit oncology nurse who has seen and taken care of numerous patients who were in hospice or comfort care. My grandfather was unfortunately in home hospice care under MJHS. Within 12 hours of arriving from the hospital, my grandfather passed away. He went from having stable vital signs albeit needing oxygen requirements, to passing away. We were sent home with a oxygen tank that had 5 L left and also an oxygen machine (tbh not exactly familiar with this). We also didn't have all the meds we needed to have my grandpa pass a peaceful death. To those who are unaware, most people would have some type of anxiety or pain medication to make their dying more peaceful and painless. I was missing Ativan and morphine. The two key medications. Anyways, within 5 hours of my grandfather arriving home, a home hospice nurse came to assess him and generally do what her job entails. A little TMI but my grandfather had a bowel movement and he needed to be cleaned. This nurse literally wiped him ONCE and tried to leave it at that. Luckily we were there to observe this. In my grandfathers last few hours alive, his own granddaughter had to wipe his ass clean since the nurse they hired was so damn incompetent and lazy. As the night went on, my grandfathers oxygen tank became empty and the oxygen machine no longer worked. At this point my grandfather was incredibly hypoxic, being without his needed oxygen for hours. He eventually passed away with no meds to make him feel less in pain and less anxious. Not only that, but the home hospice nurse took 6 hours to come after we called her. To rub salt in my wound, I recieve mail from this horrible institution at least twice a month since March 2021, as to remind me of how incompetent they were and how they hastened my grandfathers death. Please stop fucking sending me mail. read more

We just got the bad news about our relative. I've never underwent the events of the last few weeks personally so it is all crazy to me. I got the run around from so many people and was livid. Nurse Lilian called me and I was upset. She stated no one was obligated to help me and because I sound so frustrated she threatened to d/c hospice care for my relative. This punishes my relative not me. Tasteless. She should know how to deal with difficult family members. read more

Ugh. Ugh. The nurses left a very bad taste in everyone's mouths, so merciless, unprofessional, and unkind.

Some of the best, professional, proficient, clean, caring, well-rounded and knowledgable professionals I've come across in the United States. MJHS has done a great job at the selection process in terms of my experience with their nurses. I am grateful to be serviced by this organization. read more