Though I am late writing this glowing review, I can't say enough good things about Stevens Funeral…read moreHome. At age 53 I have been to a good number of funerals now, and Stevens did very fine work in all aspects this past Autumn, from gently guiding the many mourners to the careful but efficient driving of the limousines to the cemetery, they did an outstanding job. Now, months later, about to visit a very dear friend of the recently departed close relative, I realized I had misplaced my copy of the obituary Stevens had printed out for each mourner; the friend of the departed is an elderly lady, who had known the departed for over 50 years, but because of her condition was unable to travel to the funeral, so she asked to see the obituary. I called Stevens the _day I was going to visit_ this elderly lady, very worried that I wouldn't be able to get them to send me a copy in time. To my relief and great pleasure, the lady I spoke with at Stevens understood my predicament and agreed to email me the file of the obituary so I could print it out for my visit. I was very pleasantly surprised to find she sent it within 30 minutes of my request! Now _that_ is good service! The funeral home had done their job and been paid for it; They didn't need to worry about a mourner from out of town requesting an obituary already months old, but they Did concern themselves, and That is an action that speaks volumes!!

I recently lost my Aunt to Cancer. Thankful to God for my father who had purchased a policy for her…read moreto help pay for the funeral. My father is disabled so a lot of times I am his eyes and ears. The establishment is very nice. Upon meeting with the funeral home director I attempted to give insight on my fathers condition of increased confusion upon a recent hospital visit. He is the only one legally able to handle this policy so him, myself and another family member collectively made her final arrangements. My father signed as did I and he paid the remainder of the balance. I thought my father would be contacted upon any changes bc legally he is the policy holder and paid the remainder balance. We thought what we had was set in stone however any family member can come in and add whatever they choose on the obituary or anything without the policy holder acknowledging. We were devastated to see the online obituary in which the licensed funeral director knew we chose not to single any family member out but do something else more privately. I called on my fathers behalf and didn't receive an apology from the owner yet the blame shifted on other staff and that she can't do everything and she didn't know anything about it. I am a nurse and we deal with families as well and you never shift blame to anyone else. That's poor customer service. My family member is gone and there aren't any do overs. It hurt because my father trusted your establishment and honestly you were a disappointment. This funeral director said let's call your family member on three way. You are a funeral director not a psychologist or therapist. You are not Iyanla fix my life. You don't pitch people against people already in an emotional event in their lives. You're not a mediator. You refused to change it without talking to this family member knowing and disrespected my father when he helped make the decisions and sacrificed paying the policy for many months. I certainly respect people and their businesses bc I truly felt that this was the top establishment to send off a love one. Also, my dad being confused and them trying to get a fact straight this funeral director rolled their eyes got up from the table and said why y'all figure this out I'm gonna go do something else and come back. How disrespectful luckily no one seen it but me. I will never consider them in my final choice of arrangements for another loved on. What you sew you shall reap!

GOOD PEOPLE, DOING GOOD BUSINESS! I walked in to Rouse's office unannounced the day of my father's…read morepassing. Cliff was a sweetheart, very empathetic, & helpful. Raleigh was on top of the logistics, follow-up, and very kind. The younger guy with long hair seemed to have all the right answers. I appreciated the transparency in pricing, soft human touch, & simplicity. Rouse, thank you for taking care of my father!!! (Note: Prior to visiting Rouse, I stopped a different funeral home and the experience was night-and-day in comparison to Rouse. The other funeral home had zero empathy/ emotional intelligence, and they wanted to charge me 2x what Rouse charged.)

Linda was very helpful, very compassionate, and went above and beyond to take excellent care of our…read moreloved one. She was thorough and took care of everything to allow our family to grieve without worrying about the many particulars that had to be dealt with during this time. I am not local to Rouse, I'm in another state, so having to find a service was concerning but Linda quickly put those concerns to rest for me. I was truly blessed to have just picked this service from all the others as she was so attentive and sincere in her concerns. Thank you Linda and Rouse!

To Suzanne and staff, Words cannot express how pleased we were with Sheila's headstone. It is…read moreabsolutely Beautiful and the installers did a wonderful job also!! Thank you from our hearts. The family of Sheila Simpson

I ordered a marker for my mom in April. The marker was completed and installed at the end of August…read moreof this year. The picture advertising doesn't look anything final product. Look at these pictures before you decide to purchase from this company!

I wish I could give 10 stars!!! The entire staff there at Manson Mortuary, directed by Ms. Keisha…read moreManson, are some of the most compassionate and professional people a customer can do business with for their funeral planning needs. The staff went that extra mile to make sure my family and I were happy customers. Their facilities at Manson are super clean, led by Mr. Johnny Evans. The administrative assistant, Ms. Lee, displayed great customer service. All provided the utmost comfort to my family and I during the difficult process of losing my only parent. I cannot thank them enough. I have absolutely nothing but positive things to say about their caring staff. Thank you all for my great experience and support!

When your son passes suddenly, and you live 600 miles away, and aren't familiar with the area, you…read moreneed a lot of counselling and direction. I was so fortunate to find the empathy and help I needed at Congleton Funeral Home. James and Nancy were so patient, professional and helpful while taking steps to meet our timeline, answer our questions and eliminate our concerns. Their compassion and support was extraordinary.

I absolutely would recommend anyone here! They have a awesome set of employees there and the guys…read morein the office are always on top of things ! Their customer's are their priority!! If there's a issue or a concern speak up and they will definitely make it right

I made an appointment with Carolina Stone to come give me an estimate to place rocks on my…read moredriveway. Danny Barrows made the appointment to come to my house on Wednesday, 3/27/19 at 10:30 AM. When he had not shown up by 12:00 PM I called and was told he forgot. We rescheduled for Thursday 3/27/19 at 10:30 AM. When he had not shown up by 12:00 PM I called to see what the problem was. He advised me that an employee had not come to work so he could not leave the office. He said he had been so busy he didn't have time to call and cancel our appointment. When I expressed my frustration that I had spend several hours of my time waiting he hung up on me. They certainly are not concerned with customer service or courtesy. I certainly would not recommend the.