A couple of weeks ago, I approached this agency to transfer my auto, h/o and umbrella coverages. I…read moremet with Alexandria (Alexa) Orozco who, I discovered immediately, is an extremely competent, organized and caring professional. Today (01/04/24) after working with me diligently, I purchased all three lines of insurance. It's been many years since I received such courteous and helpful service from ANY insurance agent. Moreover, the entire team has been well-informed, very helpful and always very courteous. My wife and I are grateful for Alexa's assistance and hope to work with her and this agency for many years. Lance J. Cunha Johns Creek, GA

This team has been wonderful and made getting home insurance easy. They even gave us a deal to…read morebundle our auto insurance as well and helped us navigate getting out of our old auto insurance making it all so easy. When buying a house, getting insurance set up was the last thing we really wanted to deal with, but they made it feel like we didnt have to do much at all and the rates were great and very competitive.

I have been a client of Brian's for years, it's always a wonderful experience! Setting up any…read morepolicy or claim with their team is a seamless experience, they make stressful situations that much easier to handle! You can't beat how incredibly helpful and personable he and his team are. Highly recommend!

Jennifer is AMAZING! So helpful and always so nice!! 10/10 recommend. She tries everything she can…read moreto get me the best rates and deals!

Due to a lack of communication between the local agency and corporate office i experienced what I…read morefelt was not the attention to an insurance matter I rightfully deserve as being a longtime customer, however, the local agency did reach out to me and resolved the issue in a respectful manner. This is an update to previous review and response from local agency.

Nicholas made it a very smooth, quick and pleasant experience to start a new policy with State…read moreFarm! Explained everything I needed to know and gave a great rate that made the decision to leave my old provider a no brainer! Thank you!

The folks at Clint Smith were knowledgeable and friendly. They answered all of my questions and…read moreworked hard to provide my needs. You can tell they really cared about what they do and I felt like I mattered to them.

Amazing service from the entire team! They care so much about taking care of their customers! You…read morecouldn't find a better insurance agency!

My entire life I used the most prominent name in insurance for all my/our needs---auto, home, etc…read more As their premiums rose, I became concerned. Every time I saw their inundation of tv ads...Patrick Mahomes, Andy Reid, naming rights for our local arena, etc...it led me to research what they spend annually...more than $1 billion. Why? I became unhappy I was subsidizing this seeming overspend. Looked locally when another increase came my way. There they were/are...local...customer-focused and at a reduced rate with some additional coverage for home, car rental, etc. Was somewhat familiar with our eventual choice...Auto Owners and now a year later have found Harrington to be a very smart choice at every metric. Comforted by knowing what to expect from them, the service they provide. Not many may sing the praises of their insurance quest...but I certainly will.

They dont like immigrants/accent…read more.. I called them up for a homeowners quote on 4/11/2019. The lady who initially took the call was very POLITE. I was told that a male agent (can't recall his name anymore) will call me back soon. In few minutes sure enough an older guy called me back. After a few sentence it was obvious to me that he is an old seasoned pro, doing this job forever. VERY EXPERIENCED!!!. He took the needed information. He did not say anything unprofessional but it was CLEAR that there is some subtle dislike towards me. I did not object on it., I did let it go.... He asked me if I own my house?...I told him I did...."Are you sure?".....I said I know that I own it....."Is it paid off?"...."Yes Sir, it is. It is free and clear".... "Hmmm" he said. It was pretty weird. Many people have paid off houses. At that point I knew that something set him off. Agents wanting your business will say something like this: " I will call you back with a quote in few hours". Or something along those lines. Not him! He said: "I know your email, I will email you IF I can help you".....I was 110% sure that I wont hear from him again. Sure enough there was no news from him. I am an immigrant living in the States for 20+ years. I own 2 houses. My credit is 840. I never filed an insurance claim in my life. I have a pretty good command of English. SO ANY INSURANCE COMPANY/BROKER SHOULD BE ABLE TO PROVIDE ME A QUOTE WITHOUT ANY PROBLEM. CONCLUSION: the "gentleman" disliked my accent more than he liked the easy money he could have made offering me a policy. I reached out to them 3x via their website asking what happened. Trying to find out why he never gave me a quote. The 3rd time I voiced the suspicion ( remained well mannered) that the old guy has discriminated against me bc I am an immigrant. They never got back to me to discuss the matter. NOT ONCE! I did let them know that I will write a review. They ignored it, no calls or email response from them. I HOPE THIS REVIEW WILL HELP SOMEONE IN THE FUTURE . IF YOU HAVE AN ACCENT PERHAPS IT IS WISE TO TAKE YOUR BUSINESS SOMEWHERE WHERE IT IS WANTED.

We've had a very positive experience with Hall County Farm Bureau. They have taken exceptionally…read moregood care of us and got us great home and auto rates. Would highly recommend!

very political insurance company only out for itself when they advertise for the farmers, not a…read moregood company to be insured with

When you buy insurance, you never plan on having to file a claim against it. However, you should…read moremake sure not only that the insurance carrier is solid but perhaps more importantly that your insurance agent actually works for you and looks after your interests. Had the unfortunate experience of having to deal with two back-to-back water damage claims, one that I had to file under my homeowners insurance policy and another against the subcontractors policy. Fortunately, both policies were with State Farm and I had Zac on my side. Not only did Zac provide clear guidance and followed up through the process but also he interceded in our behalf when the subcontractor was trying to elude responsibility. Do yourself a favor and call Zac for your insurance needs. He and his team will provide you with great prices, service and guidance whenever needed.

Update - 3/13/24: Reconsider? I would have if you hadn't lied, but unfortunately, you did. YOU DID…read moreNOT TRY TO REACH ME THE SAME DAY, which was Friday, 3/8, NOR "MULTIPLE TIMES." I was waiting for that call because it was very important, and I have no missed calls nor voicemails from you for that day. The one time you called me was on Tuesday, 3/12, and you did not leave a voicemail, nor call back. Next time, be honest, and maybe it will turn out better for you. I'm glad things worked out the way they did, and I found a great (honest and responsive) agent with excellent staff. Original review - 3/8/24: Terrible customer service. I spoke with Matthew, who couldn't help me with anything. He said I needed to wait to speak to Zac Gresham, who had just gone out to lunch, but that he would make sure he returned my call when he got back. Never called me back. Honestly, I don't care because I ended up with an agent who has an office full of people who provide excellent customer service. But I just wanted to share my poor experience with this agency. Shop around and think twice before choosing this agent.

Tony is extremely great! He exceeded expectations!! Great customer service. He explained everything…read morein great detail and is extremely personable.

Tony's customer service skills are superior. He explained everything top to bottom and made this…read moreexperience so easy for me. I can't thank him enough!